Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
Showing 3,043 reviews with 5 stars · Clear filters
Samuel B.
Ivan was my customer service representative when I called 15 minutes after my order stressing whether or not I was going to receive my glasses in time for Halloween. Ivan was diligent with getting me answers and even put a rush on my order so that I would get them when I needed them. The website interface is very user friendly and I enjoyed my ordering process. Thank you so much Cool Frames for being what your name entails; COOL!
Renee
Super experience purchasing frames. I wish all transactions could be as easy. They contacted manufacturer and are able to fulfill a dream order!! So happy!
Prkf
Very good selection and extremely helpful staff. Especially Lim! They treated me with great service. I will return in the future!
Meredith
In my opinion I'm 100% satisfied. I ordered 2 pair of frames only, because I want to get my lenses local because that's what my insurance works for. Any way they emailed me right away saying they're on back order did i want to wait or change frames. I waited because I had found the ones I love but were to expensive at the store. So I told them I had no trouble waiting. Great they said they'd keep me updated. Did exactly what they said. Updated me when one pair was available and asked again was I sure I wanted to wait. Told them yup... I will use again and again simply because they have what I want and checked in like they said. It's not 2 day shipping, but they don't advertise that. No shipping charges or tax. If you're not in such a hurry and have patience this is your company. If you're always unsatisfied and complain for every little reason find another store. I love my glasses. And I love the price and customer service. Thanks so much 5 ⭐️⭐️⭐️⭐️⭐️
Richmond W.
The people I delt with were professionals at there work, patient and thorough . The proof of the pudding will be in the product delivered. .
Chris F.
Anne was super helpful!
Jane
The company worked with me to get the lenses just right. Even though I had to pay for returning the glasses, it was still way less expensive than chain stores. I’m very happy with my glasses and sunglasses!
Scorpior
Me and a friend of mine both decided to try this site to purchase frames and to get our progressive lens prescriptions filled. This place did not disappoint!! Our glasses came back and they are perfect! Cust service answered all of our questions along the way. We also received them pretty quickly. I highly recommend to anyone who is in need of glasses to use this place. You will end up here just like me writing a good review.