Cool FramesReviews of coolframes.com

Refund policy will prevent me or any of my friends from shopping with you again.

I have ordered my favorite brand of glasses Etnia Barcelona for a couple of years. They have the best prices and will get you the frames that you want. They are easy to deal with. I would recommend them when purchasing frames online in terms of choice and price.

CoolFrames has a great selection at very good prices. However, I recommend that you be sure the frames you order are exactly what you want. I ordered 2 pair - in 2 different orders. I liked the first ones I ordered and kept those. The second pair did not fit as well as expected, so I sent them back and had to pay a 20% restocking fee (plus return shipping) in spite of keeping the frames that I had just bought a couple of weeks before. I think 20% is too much and would not order from them again unless I was able to try the exact same thing elsewhere before ordering

Fast shipping, great, authentic frames!! No issues. Perfect transaction.

parts did not fit my frames.service was unacceptable. service rep was rude..

FASH SHIPPING

I ordered a pair from Canada, made sure it was in CAD and put in all my info and prescription. All went well, paid $294. when I received them they were just the frame, no prescription lens! I emailed and was told to return them so I paid to have them expressed because it already too about a month to get the frames. When they received them I was told to call them, and told that I would have to pay an addition $96 because I only paid for the frame because I was on the American website... even though I paid in Canadian dollars... I took screen shots of my entire process and they didn't care. the frame on the Canadian website cost $280.... the same as in stores here. and I paid more then that because I was charged for lenses. I told them keep it and then of course they keep the 20%...after I had to pay to send them back and they didn't want to acknowledge their mistake. Honestly, I am so disappointed. reading the reviews here I see their at least nicer in store, at least they have something going for them. If anyone is interested I ordered a paid from Zenni optical,  they are not name brand frames but are very nice, you can try them on with  picture and they cost around $20! highly recommended!!!

Wrong color frame was sent in the order.