Cool FramesReviews of coolframes.com

the customer service & time from purchase to delivery was exceptional

Cheap and quick.

Just not happy with warranty process. Waited weeks on initial return for a response, then called them. Cool frames jumped on it and found out the frames I had were not available for months. I had to settle for alternate frames and pay for the difference of increased cost of the new frame vs my old one. Overall it took 12 weeks to receive my replacements. Never ordering here again. Zenni Optical is much better.

If you want to attempt customer service, just talk to a wall. I researched extensively frame measurements, looked at multiple sites for a replacement frame for my son. Went with cool frames for a reasonable price. 2 major measurements came to light. I needed OtisPiper 4001 in a 130 mm limb and 48 mm lens opening. The bag that contained the replacement frames indicates i ordered one thing, paid for it and they shipped a bag that maybe at one point had the right frame, however the bags contents clearly shows 125 mm on the limb length and when measured shows a lens measurement of 46mm. 2 options are available in this children's frame. Some sites list them by lens measurement some by limb length. 125/46 is the smaller frame and 130/48 is the larger frame. I've spent days now attempting to get customer service to recognize i ordered and paid for a thing, a bag showing the right numbers shows up but the contents are not correct.

My optometrist clinic wanted to charge me $300+ just for new lenses in my previous glasses.. I remember a friend who had bought glasses online & had success so I decided to do a search on google.. which led me to CoolFrames. I know I loved the Bebe Eyeglass brand, so I did a search on those & fell in love with a pair (Bebe BB5109) For the cost of new glasses & lenses I saved myself $100+ for a new look :) ..I just wish I would have gotten the anti glare coating because I work with a lot of low indoor lights. I ordered my glasses September 23rd & received my new glasses today, on October 16th :) ..now all I have to do is get used to the prescription! (Going from progressives to single is harder then I thought lol) **update** lens already has a scratch on them & Ive done nothing but wear them for less than 5 hours :( wasn’t expecting that with the anti scratch.. literally just took them off to clean them & noticed the scratch :(

Easy to order! They handled the insurance side of things!

Always super happy with my purchase! This is the only place I buy glasses now! Very happy with cool frames..now if the usps could get their crap together that would be even better!

It was the first time I ordered frames I was very pleased,great customer service and fast shipping thank you