Cool FramesReviews of coolframes.com

I started with reasonable, optimistic expectations that were quickly dashed by CoolFrames. Two weeks after ordering my glasses, my order was still processing. I emailed CoolFrames and learned that the reason for the delay was that the lenses had not passed inspection and had to be reordered. This is not inherently a problem. However, I was never notified of this until I directly inquired, so I find it disrespectful that I would be kept out of the loop. A few more weeks went by and my order was still processing, so I called CoolFrames and learned that my eye doctor had not been contacted yet and that this was the reason the order hadn't shipped. Why my doctor still wasn't contacted a month after I ordered glasses I will never understand. I finally got my glasses today, a month and a half after I ordered them. If anyone reading this review had a great experience with CoolFrames, good for you. My experience however was horrible and I will NOT be dealing with CoolFrames again. Absolutely unacceptable.

verry good~~

Disappointing very unprofessional spoke with a customer service rep and she made me feel like I was some type of idiot and she was completely rude and really didn't want to help me I will never ever order from this place again and i would never recommend this place to anyone.And another thing they take 20% away from you when you return an item and they charge you shipping this place is a scam

Great to find my frame (Altair, 230 color 004,in gunmetal). I believe this is now a discontinued frame from Altair. I think they are making a mistake in doing so. It is heavier duty in that it has two straps across the bridge instead of the cheaper single strap. I only wish that you could get me a spare set of temples for it. Love this frame and that is why I bought it from you instead of my regular eye doctor. Would definitely buy from Cool Frames again!!!!!!!!

Excellent and competitive price. Rapid delivery of frames. Quick response to email query. Frames are light and very comfortable to wear.

Very happy with the savings I made on genuine brand sunnies. Thanks :)

Couldn’t believe how quick the sunnies arrived. Very happy, thank you.

Every time I went online to check the status of my order it said "processing". This went on & on so I sent an email--seems they had let me know about the order but it had gone to spam. I finally received the glasses & was happy until I found the same exact frames for a much cheaper price, pretty much on all the other websites.