Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
4,546 approved reviews, newest moderated first
Customer
The customer service is really good...I made a mistake on a order and they helped me correct it and were extremely patient.
Response from Cool FramesApr 24, 2025
Hi, Thank you so much for leaving us a review. It is our pleasure to help! We appreciate your business and we look forward to serving you again with your eyeglasses needs in the future. Regards, Anne CoolFrames LLC
Chris F.
I spoke to Ivan several times for help completing my purchase. He was always polite, cordial, and helpful.
Response from Cool FramesApr 23, 2025
Thank you, Chris! We take pride in having Ivan in the team. I have passed on your thanks to him. We appreciate your time writing us a review. It's our pleasure to serve you and thank you for choosing us for your eyeglasses needs. Regards, Anne Coolframes LLC
Catherine
Thank you all, The glasses looks beautiful.
Response from Cool FramesApr 23, 2025
You're welcome Catherine! We are so happy you loved the glasses. We appreciate your business and look forward to serving you again in the future. We're here if you need help with your glasses. Regards, Anne Coolframes LLC
sqlee
In my very first order, my glasses didn’t ship out for more than 4 weeks. And I had to contact coolframes couple times and pressed for shipment status. The reason they provided was their machine was broken. I wondered if they only have one machine. Very frustrated because I was waiting for the glasses to bring on my trip. For my second order, I ordered the same frame as my first order, but the glasses arrived with a smaller size frame. It wouldn’t fit my face. And it is useless, wasting my time and money. I am waiting for coolframes response on replacement. If I cannot get a replacement, I will not do business with coolframes anymore.
Response from Cool FramesApr 23, 2025
Hi Steven, I am sorry to hear about the issues and thank you for your honest review. We apologize for the delay on your initial order. It is true that one of the machines in the lab had a technical issue which affected several jobs. This rarely happens and we always try our best to process orders as quickly as we can. It was an unexpected technical error, and we have no control over these circumstances. It looks like you ordered the wrong size by mistake on your second order that's why it appeared smaller. But no worries, we do have a 14-day return period for the glasses, and we can definitely replace them with the size that you need. One of our team members has already responded to your email with instructions for returning the glasses back. Please kindly proceed as instructed. Regards, Anne CoolFrames LLC
customer
So glad to have my favorite glasses!
Response from Cool FramesApr 21, 2025
Hi, We are pleased that you are happy with your purchase! We're here if you need help with your glasses in the future! We look forward to serving you again for your eyeglasses needs. Regards, Anne CoolFrames LLC
BigfootMN
Again the glasses frames were delivered promptly and at less cost than locally. Also my usual optical supplier did not have the particular frame that I wanted. Having had very good service previously from Cool Frames, I ordered with confidence. This has become my favorite frame in the last 60 years and I am happy that I could find a source for another pair.
Response from Cool FramesApr 21, 2025
Hi, We are so thrilled that you are happy with your purchase. Thank you so much for taking time in expressing this through your review. We hope to do business with you again in the future. We're here if you need help with your glasses! Regards, Anne CoolFrames LLC
Joe B.
Ivan was knowledgeable, patient, and had outstanding knowledge of the process to order glasses. His demeanor was excellent and I would hope this company highly values his contribution to the CoolFrames team
Response from Cool FramesApr 21, 2025
Hi Joe, Ivan has been an amazing part of the team and I have passed on your thanks to him. We really appreciate you writing a feedback, this encourage our team members to do better everyday as we assist customers. We're here if you need any help! Regards, Anne CoolFrames LLC
Cynthia N.
My new glasses are beautiful. I am so very pleased. The process was so easy. I was kept updated by Cool Frames for the entire process. So very pleased.
Response from Cool FramesApr 21, 2025
Hi Cynthia, We are glad to know you loved the glasses! It is a pleasure to serve you. We really appreciate your feedback and we look forward to doing business with you again in the future. We're here if you need any help with your glasses. Regards, Anne CoolFrames LLC