Cool FramesReviews of coolframes.com

I ordered prescription glasses for my brother in November 2024 and it is now April 10th -- the order was incorrectly shipped TWICE and I have been on the phone with customer service for over an hour trying to get the glasses reshipped. They had no explanation why the glasses never arrived correctly in the first place and then proceeded to tell me the only way they'd ship the glasses again is if I PAID for the shipping. I had no choice but to pay additional shipping fees. Inexcusable and AWEFUL CUSTOMER SERVICE. I am still not guaranteed that my order will arrive to my brother. Stay tuned! I will definitely NEVER shop this site again and would caution anyone considering doing so!

Quick & easy. Unique frames unavailable anywhere else. I'm very happy with my glasses and the service was excellent.

The prescription lenses are crystal clear and correct I love the service

First, I found the brand of frames I was looking for in several color options. Secondly, I was able to order both sunglasses and regular glasses. My prescription requires bifocal lenses. I purchased several upgrades to the lenses at a reasonable price. Thirdly, the prices for both frames and lenses were competitive. Fourthly, the company provided status updates on my glasses and on shipping. Fifthly and finally, the glasses arrive about 18 days after ordering, and they are a perfect fit, perfect prescription, and the bifocal part of the lenses are placed perfectly on both pairs.

This is the first place that did exactly as said on their website. (The 14th place I've ordered from) I was updated on every move. Ordered March 28 & UPS brought them to my door April 02. So nice compared to all the frustrating times I've had with other places taking 4 - 6 weeks to ship but taking the money the second I ordered. It was never left pending & they never bother to inform you if they're out of stock or they will need to regrind the lens, etc. I didn't add RX lenses with these DITA Intracraft from CoolFrames because I didn't want to chance waiting all the extra time like I've waited at other places just to end up with some extra dark tint like they've done to RX lenses. (No gradient lens is left in with RX lenses) Plus it would be faster as No RX

Cool Frames's 14 day "Free" return policy excludes prescription lenses! This shocking fact is hidden in their Shipping & Return policy. In addition, they were overpriced, slow to deliver and timely customer service was nonexistent. Oh...they also charge $20 for order cancellations! Buyer beware!

An order of glasses ordered were made wrong to the other 2 pairs i ordered, customers service a total waste of time and now cost myself money to return.......

Ordered glasses.Was told it is on back order.Been three weeks like that. Called in to cancel.Got hit with a $20 charge because I placed the order. Never mind they can't give me a date when the frame will ship.I get it if a customer returns a delivered ordered and they charge restocking fee etc. What a scam charging a fees for order that wasn't shipped due to them not being able source it. Stay away.