Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
4,546 approved reviews, newest moderated first
Thomas
Fast responses & very friendly people
Response from Cool FramesMay 12, 2025
Thank you Thomas! We really appreciate you taking time to leave us a review. Thank you for choosing us for your eyeglasses needs and we look forward to serving you again in the future. Regards, Anne Cool Frames LLC
Angie C.
The process was easy and fast. There was no confusion on frames information and the product (frames) were very nice and inexpensive. Customer service was great. The tracking process was very on point and helpful.
Response from Cool FramesMay 12, 2025
Thank you so much for your review! I have passed on your compliments to the lab and customer service team. It is our pleasure doing business with you and we're here if you need any help with your glasses. Regards, Anne Cool Frames LLC
Serge K.
Price info is misleading. At checkout, additional "taxes" pop up with more than20% of the total cost! Also, free shipment is promised, but not delivered, full shipment cost is added to the bill.
Response from Cool FramesMay 7, 2025
Hi Serge, We understand your sentiments and we apologize for the inconvenience. Sadly, we have no control over the taxes imposed for international orders. It is calculated based on your country's current import regulations and as much as we'd love to, there is no way for us to completely waive or reduce this cost. As for the shipping, I can confirm it is free for orders over $200 (standard shipping). If you opted or a shipping upgrade, this may reflect as an additional cost. If you think there is a glitch, please fee free to email me at [email protected] and I can create a custom invoice with the shipping fee waived. I could also check for possible discounts we can apply towards your order to reduce the cost. Regards, Anne Cool Frames LLC
nartprod
The entire process went really smooth. From picking of the frame to submitting my prescription to following up to ensure my vision insurance was accepted.
Response from Cool FramesMay 7, 2025
We are happy to know everything went smoothly with your order. We really appreciate you leaving us a review. If you need any support with your order, do not hesitate to reach out and we'll be glad to assist. Thank you for choosing us for your eyeglasses needs! Regard, Anne Cool Frames LLC
Miroslav
I had a great experience with Cool Frames customer service. Anne was incredibly helpful, professional, and quick to resolve my issue. I’m very grateful and would gladly order again. Highly recommend!
Response from Cool FramesMay 7, 2025
I am really glad I was able to resolve your concern. It is my pleasure to assist you! Thank you so much for choosing us for your eyeglasses needs. We're here if you need any support with your glasses and we look forward to serving you again in the future. 😊 Regards, Anne Cool Frames LLC
Russel
The large selection of frames available from many manufacturers. The service was fantastic and the company was easy to work with.
Response from Cool FramesMay 7, 2025
Thank you so much for choosing us for your eyeglasses needs! We really appreciate you taking time to leave us a review. I have passed on your compliments to the team. We're here if you need any help with your glasses. Regards, Anne Cool Frames LLC
Mohamed R.
I'm a regular customer however last purchase unfortunately there was coating defects and lenses returned back and more than I was expecting the after sales are so professionals and lenses replaced and new ones are perfect. Thanks for all after sale Customer care especially Anne they make return although consuming time for international shipping but all through experience still great 👍
Response from Cool FramesMay 5, 2025
Hi Mr. Mohammed, It is a pleasure to assist you and resolve your concern. Thank you for giving us a chance to make your experience better. Were here if you need any help with your glasses! I really appreciate your time leaving us a review. Regards, Anne CoolFrames LLC
customer
My customer service representative was Louise. He was very interested on meeting my expectations on selecting sunglasses and having them filled with my eye prescription. Louise is someone that appears to really care about his customer's satisfaction.
Response from Cool FramesMay 5, 2025
We are so glad to know that you have been assisted well with your order. We do take pride having Louise in the team. I have passed on your compliments to him and it definitely made his day! We really do appreciate your time leaving us a review. We're here if you need any help with your order. Regards, Anne CoolFrames LLC