ConveraReviews of convera.com

Hello, I made two payments to my university One for my cousin on the 14th of March but they claim they have not received the money The seound one for my self on the 15th of March The claim they have not received both payment and it is over a week now. I have submitted inquiry and called but no effective solution Case ID: ECM100000151560 Case ID: ECM100000151559 I just got a generic response again telling me to wait for 7 days, first it was 5 days now 7 days I already attached all necessary documents, can you at least investigate the transaction instead of giving general response. My school deadline is close

They had the audacity to reply to my previous 1 star review when in fact they DO NOT PLAN TO DO A SINGLE THING TO HELP. The guys who picks up the phone and whose English is beyond broken is a liar just like the rest of them. These people are a clear example of why the hope in humanity is forever lost. I have no idea if they read a script when they pick up the phone or what exactly goes through their mind, but these people need to be avoided at all cost. Even if people like me keep posting negative reviews they will go ahead and post a formal reply (I assume made by someone without a brain through ChatGPT) just to pretend that they are interested in solving this - THEY ARE NOT!!!! THESE ARE THE WORST HUMAN BEINGS I HAVE EVER COME ACROSS. If you university doesn't have any payment option run as fast as you can, it's not worth it. This refund was supposedly initiated on the 17th of February and the processing time is 15 business days - nothing has changed nor happened even after I talked to someone over the phone Refund Reference ID - REGBCA6199214572 P.S. (for whoever reads this from Convers) - Keep posting standard replies trying to trick people into believing that you are resolving this - I will post updated forever just to show how you actually manage things

Dear Sir/Madam, Please take greetings! It has been a great privilege to have such kindness and empathy regarding my query about missing the last digit of Payment Reference. One madam was receiving my call and confirmed me that just now they have received my payment and assured me that they will update my Tracker with the Correct Payment Reference Number. I am paying my homage to the Madam who showed her kindness to me, an international student and released my extreme pressure. Please take care and remain very well, Ma'am. I sincerely wish you a peaceful, healthy, and prosperous longevity!

I would strongly advise against using Convera for international payments. My experience has been nothing short of frustrating, unreliable, and unprofessional. The biggest issue is the complete lack of communication. There is no direct chat or phone support—you are forced to submit a form, and when you do, they don’t even read what you write, nor do they check the attached documents or images. Instead of providing a clear solution, they send generic, unhelpful responses that do not address the issue. The worst part? A significant payment has not been transferred to the recipient university, even though Convera confirmed they received the funds. I have been waiting for days with no update, no explanation, and no resolution. Their support team is completely unresponsive and non-resolutive. At this point, I have lost all confidence in Convera’s ability to handle transactions securely. I still have money held up with them, and I have no way of knowing when—or if—it will be transferred. I am extremely disappointed and hope this serves as a warning to others: do not trust this company with your money. Their lack of transparency, delays, and failure to provide real customer support make them a terrible choice for international transactions.

I paid the deposit of University of Edinburgh. However, the university told me that they didn't receive the deposit. So I have to paid the deposit by VISA. When I want to get my refund from Convera, no one reply to me and still now there is no one to handle my problem.........

I want to thank Louis Hobbs for her support and help during difficult times I was at the point of loosing my student ship but she came in handy and I was able to solve my problems in my uni .I applaud and appreciate her such a lovely woman

had been a long term small business customer of WU Edge for 8 years. After having trouble logging in was speaking to an account manager 'Ash' was told that my business was of 'no value' to Convera anymore in their new approach to trading and to go elsewhere. Was only interested in forward selling currency or other products, my previous history was of no value. Disgusting attitude, he refused to formalise the conversation by email and basically hung up. Bottom of the barrel service from this mob. Avoid.

Absolutely DO NOT use Convera. Their service has been unprofessional, slow, and incompetent. We are beyond frustrated with the experience. We transferred our funds on 24th January its the 3rd of February now and for the 6th payment in a row, we’ve been waiting over a week for a transaction to process. This is critical for our business, and these repeated delays are unacceptable