ConveraReviews of convera.com

My university tuition deposit was made on the 7th of August. I was assured that convera was a reliable method to make my payment. However convera managed to loose my money and has caused a significant delay that may cost me the opportunity to get my visa on time before the deadline. Myself and my family have had multiple back and forth emails with them however their customer service is abysmal. Their call centre help line would often keep me on hold for 45 minutes only to pick up and hang up. The two times someone picked up, they were either extremely condescending even after they admitted to have lost my tuition deposit. On my last occasion of speaking to their helpline, I complained about being put on hold for extensive periods only for the receiver to hang up on me, and the customer support agent quite literally burst out laughing as if the whole incident was some kind of joke. At this point I’m missing £8000 worth of money and I’m being met with no help at all. Please avoid convera.

There were some problems but once Convera was reached on the telephone these were resolved

Convera customer service is the worst to contact, making us wait for more than 20 to 30 minutes and they don't resolve the issue of the customers, and universities are blindly believing them without giving students other payment options.

Do not use Convera (formerly Western Union). My experience with them has been terrible. I used their service twice to pay tuition fees to McGill University. The first time was a bank transfer. The money was moving within the same country (Singapore). Normally, such a transfer is instant. However, a week later Convera wrote to me asking for payment confirmation. They were unable to identify my transfer and wanted me to prove that it was my money!!! After a week of back-and-forth emails, they finally sent the funds to the university. In the end, the transfer reached McGill with a three-week delay and caused me a ton of stress!!! Keeping that in mind, this time I decided not to use a bank transfer and instead paid by card. To my shock, they again demanded proof of payment. All the necessary information had already been provided on their damn website during the payment. Nevertheless, they wanted me to prove that this was my transaction. I have never seen such ridiculous nonsense from a modern financial institution. I sincerely wish these people that when they go grocery shopping and pay by card, they too get asked for confirmations and statements for every single transaction. DO NOT EVER USE THIS SERVICE. DEFINITELY NOT CONVERA.

Convera customer service for students and their family members was terrible in my experience. We were asking for help to refund/recall a payment done in the wrong currency and have received six ticket closures and one rude customer service rep who hung up. The payment is still not back.

I’m extremely disappointed with my experience using Convera for an international tuition fee payment. I made a payment on July 25, 2025, to my university using Convera, expecting it to be delivered within the promised 3–5 business days. However, as of August 4, the university has still not received the funds, and I have received no meaningful update from Convera. I did email them and got only an automated response saying they would get back in one business day — but it’s been days, and there’s been zero follow-up. No confirmation, no proof of payment delivery, nothing. This is completely irresponsible for a financial service handling international education payments. What’s worse is that this delay is now putting my entire university admission and visa process at risk, as the deadline is very close, and I might lose my seat because of Convera’s negligence. As a student investing time, money, and hopes in studying abroad, this level of service is not just disappointing — it's dangerous. I trusted Convera to handle my tuition securely and promptly. Instead, I’m left in the dark, stressed, and uncertain. Use this service at your own risk — but if your academic future depends on timely payment, I’d strongly advise looking for faster and more reliable alternatives.

My bank uses Convera for international wires. I have provided all necessary information requested from my bank as the transaction was flagged as potential fraud. My bank does not take responsibility for delays or losses of third party involved. It has been 5 business days that the money was taken from my account (at a disadvantageous exchange rate) and the recipient does not have the money either. Time frame to process a wire= Unacceptable Business days since the first transaction= 4 Calendar days= 6 The bank is not taking responsibilities stating that it can take up to several weeks to process the wire and release the funds. What kind of scheme is this?

I transferred my son's tuition fees through Convera on 01/07/2025, well ahead of the university's deadline of 07/07/2025. Unfortunately, due to delays on Convera's end, the funds are yet to reach the university until today 23rd July 2025 As a result, I missed the deadline and might lose the option to pay tuition by installments—a serious inconvenience, both financially and emotionally. I took every step to ensure timely payment, but the delay from Convera has caused avoidable stress. A payment platform handling international education fees must prioritize reliability and transparency. This experience has left me very disappointed, and I hope Convera improves their processing times and communication moving forward. I don't recommend Convera to be one of the payment channels to this university. Reference UTR6545027