ConveraReviews of convera.com

My SME business (50 staff, £15m+ turnover) has been using Convera (formerly Western Union) since 2017. I've been working with our current AM Steven Colangelo since around 2019 and he is fantastic. Current, credible, personable, professional and reliable, he has a real passion for trading. We have traded plenty of spot deals, forwards, options and a few other more complex trades. Steven and his team are patient and exceptional at explaining the balance of risks (upside and downside). When Steven isn't around, the team in the Peterborough office are also superb. Convera offer us exceptional value for money. I have spoken with various other FX brokers (large to boutique, and none come close). I really enjoy my interactions with Steven and look forward to working with him over the coming years as we scale our business together.

I regret using Convera for my sons university payment, you don't pay Convera because they use a beneficiary bank. If anything goes wrong, like a simple exchange rate fluctuation and they don't receive the funds they walk away form the problem. If you raise a query they say they didn't receive funds and case resolved. This is a terrible service and there is nobody to help you if things go wrong. If your payment does arrive through their complex web of different banks you're lucky, if your funds don't arrive you have a massive fight on your hands to get refunded. I will never use them again and if you do you should realize you're taking a risk and may lose your money, they wont take responsibility or investigate.

I sent my tution fee to UK and I have to file refund, while I used bank transfer option and they pooled me a account in Barclays Bank in in my own country who's benifiacry was convera and I did RTGS from local bank to pooled account in Barclays Bank, they initiated swift transaction and deducted tax(tcs) but when I asked convera for swift reciepts they declined and it have been 9 months my funds are with university they are asking for swift receipt, don't use this shitty platform for transfer of fees utter non sense.

I wanted to take a few minutes to commend the work and professionalism of Alessandro Guidi. He has been a tremendous help to our firm as our paralegal team transitioned and new training was required. He helped bridge that initial gap and has more recently transitioned our team to an online account providing an excellent tutorial in how to manage our account. He is a true asset to the Convera team. sincerely, Kelly Hollowell, Managing Partner at Hollowell Patent Group

Disgusting company and awful staff that When you speak to them sounds bored and annoyed and very unhelpful. They managed to get my account details wrong which meant I never got my refund. I had to call to chase this and spent over an hour on the phone. We then got to the Conclusion that they managed to get my Details wrong and the payment rejected and apparently they have been emailing me asking me for my details. I told them I have not received any emails off them since the 29th and no emails requesting information; to which 2 members responded with that’s interesting and can’t be. I then had to tell them to look into it. They promised to call me back in 24 hours and failed to do so and have not responded to any of my emails sent to customer service. I told them I suffer with anxiety and that this is very stressful however they just don’t care and completely ignore you. I have also told them I am not receiving their emails and they do not seem to be doing anything about this. I should have received my payment 10 days ago and they don’t even have the decency to call me Or reply or apologise. I will be contacting the finical ombudsman as the company should not be holding on to my money for so long and being more pro active

Transfer fees are flat at SGD20.00 but that's about the only benefit of using Convera. It's good if your payment is straightforward. But we have payments being returned and at one point in my open case, Convera has ignored my response and 3 follow ups for 2 whole weeks, until I called in and they were unable to provide a reason for why there was no responses on my case.

Looked at the rates of 5 major FX companies to send USD to AUD (Middle East to Australia). Convera scored the worst. Worse than a high street bank. Like AUD300 further out of pocket on a 10k transfer, compared to the best firm. Comment on cost only, not service or reliability. You're welcome.

I used Convera for 20 months, regularly sending payments for my university fees and housing without any issues. However, this month, I made my usual payment to the same account I’ve always used, but after 10 business days, it still hadn’t been “received,” and the payment deadline was quickly approaching. I reached out to customer service, which was nearly impossible to get through to. The wait time would start at 1 minute, jump to 10 the next, then 20, and continue increasing. When I finally got someone on the line, they were unable to locate my payment — despite it being sent to the same account as my previous 20 successful transactions. Worse, they repeatedly asked me to request a transfer receipt and tracking number from my bank, completely ignoring the fact that I had already done that. The overall attitude was dismissive, as if they didn’t really care or want to help. This kind of service is unacceptable, especially when dealing with students who are operating on tight budgets and strict deadlines. In the end, they were able to locate the payment — as expected — but it took an unnecessary, exhausting two weeks of back and forth with no progress. The only positive is that I managed to avoid missed deadlines or legal complications — but it was a close call.