ConveraReviews of convera.com

I have been with Convera / wuedge for close to 10 years, 2024 was a nightmare working with them and Citibank. Every payment we made was flagged and investigated and more information needed. Mind you they have all the information on file and would just flag and not even bother calling me. The customer service since they become convera is excuse my language poo! No one takes responsibility or looks into resolving why the payments are getting flagged by Citibank they just don’t care. What’s even more frustrating is we never had this issue before for 9 years.It’s such a simple transfer from my bank account in Australia to the same bank account in euros to make payments for my business orders. Guys stay away, look for other money transfer services especially if it’s for your business. We are a small family business that import from suppliers in Europe, having the payments placed on hold has really effected our ability to import our commodities on time. If they spent more time fixing issues instead of coming on trustpilot and acting like they care PR would be awesome. I rarely give bad reviews and this time it’s very warranted!

Olivia was very patient with me. I had a complicated issue that she understood easily. She helped me through the process step by step and stayed on call while i completed each process. Sorted my issue! Very happy with my experience

We would like to say a big thank you to Curtis Palmer our customer relationship manager who is moving roles. Curtis has always been friendly, informative and conscientious providing excellent service. We wish him every success in his new role.

I’ve had an absolutely terrible experience with Convera. They took money from our account, yet failed to send it to the supplier. Despite the payment being deducted, they kept using the excuse of a "3-day clearing period" when there was no reason for the delay. Their customer service is beyond useless – I’ve received no clear answers, just vague responses that only add to the frustration. If you’re looking for a reliable FX provider, DO NOT use Convera. They’re unprofessional, unresponsive, and incompetent. We’re already looking elsewhere for our business.

We regularly use the services of Convera for our foreign invoice settlements. Our account manager Sean and all the rest of the team are fantastic at helping us with our requirements.. They are always efficient, super friendly and willing to help. Keep up the fabulous work and a huge thank you for helping us make the process super easy !

I'm facing a terrible situation with Convera regarding tuition payment for an educational institution (LSE-UK). I generated the payment through the LSE platform and selected my bank in Brazil (Itaú, one of the largest banks in the country) to proceed with the payment. I used one of the payment options offered by Convera (PIX), which facilitates payments between Brazilian entities. Convera's partner in Brazil is supposed to transfer the money to the UK. Convera uses Cardpay as its local partner in Brazil. After 10 days, Convera still hasn't acknowledged my payment, despite me sending all the necessary documents from my bank (Itaú). What's even worse is that I've tried several times to communicate with customercare contact.convera.com, but they have not taken any action to retrieve my money from their local partner in Brazil. This situation is unbelievable, and I feel deeply disrespected by Convera. Please be VERY careful when selecting Convera as your payment provider.

Convera have provided a consistently high level of service. Our account manager is always on hand to answer questions, check queries and be our liaison with customer services where needed. When away, there is always someone else to deal with directly. I know there is always a real person I can call. The system is easy to use and the rates offered are competitive.

Jordan and the team have been amazing. Quick to respond, issues resolved swiftly, help with troubleshooting. Long time customers, and still pleased!