ConveraReviews of convera.com

We’ve had a very positive experience using Convera to send tuition payments from Canada to my child’s university in the U.S. Their customer service has been excellent. When we’ve needed help, they’ve responded promptly and been very helpful. I’ve also been impressed by how quickly they send the funds on to the university once they receive them. Tip for first-time Canadian users: completing the information through Convera does not actually send the wire from your bank. You still need to arrange the wire separately through your Canadian bank, which wasn’t completely clear to us the first time. It’s also worth allowing several extra days for your bank to process and send the funds, as this took longer than we expected. Once Convera receives the money, though, they move it along very quickly. We’ve been very pleased with the service and would definitely recommend them.

Although my transaction could not be processed due to sanctions regulations, I would like to sincerely thank the Convera Customer Care team for their outstanding support throughout this process. Every response I received was professional, polite, and empathetic. They kept me informed at every stage of my refund, answered all of my questions patiently, and genuinely showed that they understood how important this matter was to me. While the outcome was determined by regulatory requirements rather than the support team, I truly appreciate their transparency, kindness, and continued follow-up. Thank you to everyone who assisted me.

They are incredibly helpful and professional! Props to the team

They have a great and fast service and their customer support is top notch, they were able to help me and gave me a solution with a problem regarding my payment. I can’t recommend them enough!

I would like to extend my sincere thanks to Ana in Student Support for her exceptional professional assistance. She successfully resolved a difficult and 'painful' situation regarding my daughter’s tuition transfer—an issue that had unfortunately resulted in a long string of back-and-forth emails. Ana stands out because of her kind tone, her patient listening, and her obvious expertise in problem-solving. She is a true asset to Convera, and I am very grateful for her help.

the manner in which Ekene Mbaka handled a problem of duplicated payment, ensuring the customer, McCalls Limited was kept abreast with the problem and ultimately resolved

I contacted Convera for a complication with my university fee payment. My problem was efficiently managed by Ana M. of Convera Customer Car, who provided excellent support with dedication and professionalism. Thank you!

My SME business (50 staff, £15m+ turnover) has been using Convera (formerly Western Union) since 2017. I've been working with our current AM Steven Colangelo since around 2019 and he is fantastic. Current, credible, personable, professional and reliable, he has a real passion for trading. We have traded plenty of spot deals, forwards, options and a few other more complex trades. Steven and his team are patient and exceptional at explaining the balance of risks (upside and downside). When Steven isn't around, the team in the Peterborough office are also superb. Convera offer us exceptional value for money. I have spoken with various other FX brokers (large to boutique, and none come close). I really enjoy my interactions with Steven and look forward to working with him over the coming years as we scale our business together.