ConveraReviews of convera.com

The University of Delaware uses Convera to facilitate our international transfer tuition payments. More than their platform and tools, their responsive and helpful team is what makes them reliable and trustworthy. They made a point to answer my emails, provide with my the information I need, and patiently worked on a specific wrinkle which I partly caused. For the most part, everything is smooth and easy.

Not very reliable. A lot of mistakes Very complicated system The payment did not go through and the university kept chasing me up for the payment nobody could clear the payment. very difficult to get someone to talk to.

Absolutely horrible customer service, they don’t care about your business and will not do anything extra to get your payment going. Their intermediary bank returned my payment and provided no reason for return, I been waiting for over a week to get this case resolved, all their agents work from home and give a zero F about you and your payments

I contacted Convera for a complication with my university fee payment. My problem was efficiently managed by Ana M. of Convera Customer Car, who provided excellent support with dedication and professionalism. Thank you!

Pathetic customer service I am still waiting for the refund amount for the past 15 days

I got a chance to study in the UK from Africa through a scholarship program. The institution information that I should pay through convera. Little did I know what I was walking into. Payment was done on 13th Aug 2025, on 17th I made a follow-up to enquire why my funds have not reflected my call went unanswered. On the 20th I made another call to the UK one sleepy guy answered the phone and told me to wait for 10 days for the funds to reflect I hang up and made another call , another uninterested guy picked up and told me to send proof of payment and they got back . I raised 5 different enquiries , on 21 st I got an answer that I should contact my bank since the funds were sent in the wrong currency. Keep in my mind I was told to pay in local currency in the instructions and they closed my enquiry. I went to the local entity since we sent the money to via them to Convera,their entity told me that the money is already sent to Convera on the 13th I was confused stressed,my company has already started to suspect me thinking I have them a fraudulent payment information.22nd I wrote another enquiry with the response from their bank ,proof of payment and remittance advice it went unanswered,my deadline of payment was 25 th. The university said they can help because convera is a third party and would have to sort my problem And just like that I was dropped from the intake ,no response from convera till today,no refund of funds to our company The opportunity I had dreamt of was taken away as I watched ,knowing someone is just sitting, not even lifting a finger to trace the money. What was more frustrating was the people who received the call had no clue where to look,they kept asking for proof of payment on the enquiries,kept telling me they can't see my funds and you wonder how is it even possible yet the instructions came from them?

Convera ate my money!!! I made a payment through convera to tenant pay on the 18th of June, convera receithe money on the 19th of June and never posted it out. I called several times, sent emails but got no response. When I came out here to rant about convera, they suddenly closed the case , said the payment went through and updated it on their site whereas the payment did not get to tenant pay. The said transaction number their sent was fake as tenant pay said there isn't such number in tracing payments. Why did they update the payment immediately I came to trustpilot to rant about them. They are scammers. Do not use convera. Immature people taking people's money.

I was pressured into paying £600 for my son's Glasgow Uni accommodation - a lot of pressure about how there were deadlines, other students waiting for the room etc....I was told to use a payment portal for Convera...and tho my payment was initially acknowledged, they have since 'lost' my money...we waited and waited for receipt of payment - my money is GONE - no chance of talking to a human - no phone - no proper email - just automated rubbish!! DO NOT PAY MONEY TO THESE CROOKS!!!!!!!