ConveraConvera is a global leader in commercial payments. With an unrivaled regulatory footprint and a financial network spanning more than 140 currencies and 200 countries and territories, we’re reimagining the future of business payments to better serve our customers. Our tech-led payment solutions are built on deep expertise in foreign exchange, risk management, and compliance - helping businesses grow with confidence. From small businesses to CFOs and treasurers, we make business payments simple, smart, and secure.
Convera (convera.com) has 325 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Investments & Wealth · NEW YORK, New York
Excellent
Investments & Wealth · Seal Beach, California
Excellent
Investments & Wealth · New York, New York
Excellent
Investments & Wealth · Conyers, Georgia
Excellent
325 approved reviews, newest moderated first
Pablo
Customer care is extremely bad. No contact number. P.S. They have answered saying they will look into it, but it's simply not true. These platforms thrive when they can avoid all the work and struggle of customer attention.
Response from ConveraJan 10, 2026
We regret you had a bad experience and that you were unable to contact us. We will look into this issue.
Gia S.
I don't recommend Convera. We have used Convera and its predecessor for many years for our law firm's international payments to foreign associates. When I tried to pay our web designer in India (who I have paid before on GlobalPay) the payment was rejected unless I provided a lot of personal data about the payee. The rejection letter was sent by "Customer Care" (ironic) and it was followed up with another similar message when I pushed back, saying only that the payment violated their policies. There was no attempt to provide even a bit of explanation for this, or an actual person to speak with. I am closing our account today. The requirements for making payments become more draconian by the day, and customer service is very bad.
Response from ConveraJan 10, 2026
We appreciate your feedback and regret that our service did not meet your expectations. We apologize for the difficulties encountered with your payment and the lack of clarity in our communication. We're taking your comments seriously as we work to improve our processes and customer support.
Hareesh J.
Convera isn’t efficient at all, staffs like to blame it on their partner bank for everything, please avoid this company and use Flywire instead!!!
Response from ConveraJan 10, 2026
We appreciate your feedback and regret you had this experience. We'll investigate these issues to improve our services and communication.
Sean Mc E.
I have used Convera to send funds to my Son two weeks ago but unfortunately funds have not arrived and after sending a number of emails to inward payment section got no response at all , not happy with the situation so be very careful if thinking of using Convera,
Response from ConveraJan 10, 2026
We regret to learn about the delayed funds and the lack of response from our inward payments team. We appreciate your feedback and will investigate this issue to improve our service.
Good S.
I made a payment for my son’s tuition fee on 16th December 2025. I have already provided the SWIFT copy as proof of payment and included it in the inquiry. However, the fee has still not been reflected online. I have generated seven or eight inquiries so far, but I have not received any positive reply yet. Could you please assist me in resolving this issue as soon as possible? Thank you for your attention.
IAN H.
the manner in which Ekene Mbaka handled a problem of duplicated payment, ensuring the customer, McCalls Limited was kept abreast with the problem and ultimately resolved
Response from ConveraJan 10, 2026
We're happy to hear that the payment issue was handled well and that communication was effective. We appreciate your positive feedback and thank you for sharing.
Adetayo
Very poor service and customer service representatives from Convera. I had already made payment of £5750 through them and was trying to make further payments but they kept rejecting all the cards I used. I called them several times and they kept suggesting any tangible solutions. It is obvious the issue is from their fraud detection team and they can't solve it from their end and was only told this after a week of calling them daily and spending over 30 minutes each time to connect through to them. I'm frustrated as that is the only payment method the school accepts. Very poor service.
Response from ConveraDec 2, 2025
We apologize for the payment delay and the difficulty locating your funds. We appreciate your feedback and the chance to improve. We'll investigate internally to address the service issues you experienced.
Ryan Z.
Truly a terrible company. I am located in Canada and paying a US institution. Their customer service is ABYSMAL, with conversations going in loops. Payments get lost or delayed EVERY MONTH with no explanation. Now their payment status tracking tool is broken too.
Response from ConveraDec 2, 2025
We apologize for the payment delay and the difficulty locating your funds. We appreciate your feedback and the chance to improve. We'll investigate internally to address the service issues you experienced.