Sam M.
Dogs Breakfast.
Dogs Breakfast. Breach of Privacy and Security Consistently. I have evidence of them emailing two previous employees emails 2 years after they had been removed from our accounts asking them as authorizers to confirm payments and providing details of the payment information. Disorgansied and Poor Customer Service. I have been in communications with them for a month now to close our accounts. They pass me on from the generic service team to our account manager, our account manager passes us back onto the generic service team. Appalling. I have gotten nowhere. Convoluted, Lack of Transparency, Hard to Use Platform. The platform has multiple ways to make payment, even though its the same mechanic of transferring funds. No transparency if payment actually has happened. No bank statements to integrate with accounting software. Have to manually adjust their 'payment summaries' to actually work like a bank statement to integrate into accounting software. They barely can even process the payments. Have to email us to confirm details all the time, they do these DAYS AFTER we submit the payment. Ultra frustrating. No transparency of when you actually receive payments. Again, they have to manually confirm if payments were actually intended for us DAYS AFTER our clients have paid us. Would never recommend, you'll get stuck in this honestly horrid platform not being able to actually make or receive any payments. ** follow up ** They sent me generic email saying they would investigate hopefully in 15 days but no guarantee, no specifics to my compliants here at all. Oh and icing on the cake - They emailed me claiming over $300 in fees owed, which they say were not deducted at the time of processing across a vague and inconsistent set of payments over the past 9 months, and stated these must be paid before they can close the account. We were never informed anywhere that these fees hadn’t been processed as instructed when making the transaction at the time. It is their responsibility to deduct fees at the time of payment, as agreed when the payments were made literally a tickbox. Absolutely ridiculous.
Response from ConveraFeb 24, 2026
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear about the experience you’ve described, and we understand how frustrating this has been for you. We’ve sent a request for more information so we can look into the concerns you’ve raised around account access, communication, and payment processing. These matters are taken very seriously, and having your account details will allow us to investigate properly and work toward a resolution as quickly as possible. We appreciate you bringing this to our attention and giving us the opportunity to review what happened.