Conn's HomePlusReviews of conns.com

Worst company to deal with pertaining to an extended warranty , CustomerService etc. I bought a washer and dryer in 2020 and I added an extended warranty until 2024. The GE Washer arrived here broken. It doesn't spin correctly, most of the time not at all. I have to wring out the clothes one by one and put the washer on spin cycle for 9 more min and spin few wet towels at a time. It is always in the "balancing cycle, " no matter how good, I place every piece of laundry. Now besides not spinning correctly, the water from the clothes being pulled out sopping wet and me wiping after has caused the machine to rust throughout, I have had more that 15 calls since 2020 and 4 months ago, the service man fixed it !!! I was so thankful. Today. It started all over again. In the past, I have tried to talk to a supervisor, sent emails , I have not received any solution. I was also denied a new one. I held off on leaving a review bc I didn't want it to reflect how they treated me and the service performed in my broken pekon of a washer.. PLEASE SAVE YOURSELF THE TIME,MONEY AND TROUBLE, GO PURCHASE THESE ITEMS SOME WHERE ELSE!!!!

Horrible experience. I have reported conns twice. They continue to harrass and call 10 times a day. I talk to 1 representative they do not document anything. I pay every week it is ridiculous. I don't get paid every week and I am dishing money in hopes that it is resolved. Nothing is resolved, they make up their own amounts and do not report any thing to the website. Do not purchase anything from conns they will harrass you daily even if you don't have the money. And they don't properly report it to credit. It shows not updated amounts. I will be reporting these people again for harrasment.

Since my last review I have changed the order to a different furniture before the next delivery date to my town right outside Austin Tx. I took all the trouble as a sign and glad I changed my mind. Conns did a great job on this order and allowed a couple of perks for all my trouble. There was a possible mishap happening when they delivered my two recliners and brought up two that didn’t match. All ended ok when they realized they had the matching one in the truck. Whew! That was close! Being on the cusp of the delivery zone I may have had to wait another week. Time stopped for a bit but all turned out ok. Maybe all the trouble was a sign to change the sort of furniture. I don’t know but I am happy with what I have and appreciate the extra that Conns done to make a bad experience end ok.

They promise the moon with their warranties. They will not honor them. When it breaks and it will they just say they cannot find a technician. If you then refuse to pay for broken appliances under warranty there take you to small claims court.

It wasn't a what that made my experience, awesome, but a who! Ashley Howard, from Conn's Store#2445, in Texas. She let me take my time to really look for what I wanted and see what options they had which was a sleeper sofa, she found the brand but a sectional, but complete with lamps, end tables, and center table. AND the price Completely within my repayment strategy. The entire experience was fun, and just an interaction I haven't had while shopping in a very long time. Technology prevents us from interacting and engaging with each other. Ashley at Houston, TX Conn's is the epitomy of what every customer service experience should be like. When it came time for me to sign my documents she took her time to ensure every detail was entered correctly. I called back, yesterday and got her again. Absolutely, an amazing job, Ashley! Thank you so much for providing me options. She helped me make a good purchase choice. I could not be more pleased with my purchase experience.

My fridge worked just ugly decided get new one from cons water wiuldnt work tgey came ti fix broke the ice maker and it froze foid on fridge side ygey cane 3 times i finally asked fir new fridge ir my money and old fridge back now i just grt calls saying im behind and tgere reported it to credit bureau so im keep thereshitty fridge and they can sue me lets go court

I normally don’t do reviews but I’m very upset bout this….I’ve been called everyday this week up to 5+ times per day, calls starting at 8:30 am until because I was used as a reference or contact# on someone whom I know n they don’t live with me and only sees maybe once a week, so why call me like I owe you something…lady said we calling cause HER account is past due(third party disclosure). I don’t mind no one calling me BUT obsessive calling numerous times is not necessary n yes I can just delete the calls n move on BUT it’s simple harassment. My call log is full of Conn’s & Yes u took my# off but either way I will be calling the OCCC(office of credit commission) & FTC(federal trade commission) Monday Morning

I received a damaged refrigerator that also didn't fit my area in kitchen. They. Left it in middle of my kitchen. I called them numerous times to come get it. I was then told I was to bring it back. Then if they saw damage they cau8 I would be blamed for it. I'm not that stupid. Don't waste money at conns ..Conns is Short for con artist