Conn's HomePlusReviews of conns.com

This place lives up to the name con. Just paid off two of my purchases and these Kock Suckers are still taking out of my bank account. Even when I confronted them. So many lies. Plus of all the people ive ever talked to, all from India. Scammer capital of the world. As for the warranties. Total rip off. They dont honor 💩. I will never buy anything from this crooked place again

The customer service is terrible and rude. She called me few times because my husband bills was pass due (wasn’t his fault in some point money want pass through), she called me and lied that my husband talked to her and transferred the payment of the loan to me, although this was not the case because they never called him or spoke to him. And in a very rude manner she tried make me to take care of the payment, when i asked few times to contact with my husband about that she refused and continued pressing me. That was so unprofessional. She spoiled my mood for the rest of the day. Will never work with them again.

James & Krystal 12/12/2023 between 1:23PM - 1:47PM Conn of Jacksonville, FL: CONN delivered the incorrect item, the “Delivery Guys” stated: “You have to take this item and our Company will send the correct item and have us swap them out.” I made sure witnesses were present to document the ENTIRE ordeal, I wasn’t aware of Conn’s “business practices” across the USA at-the-time, I don’t frivolously spend my money and I maintain a PAID Legal Team. In my aforementioned statement I mention James & Krystal/Crystal, whom I spoke with today - 12/12/2023 between 1:23PM & 1:47PM. James & Krystal were utterly unprofessional. James blamed Online Customer Service, the “blame-game” attempt, advised me to call Online Customer Service. I call Online Customer Service and I’m connected with Krystal. Krystal sates, “You should’ve declined delivery.” I inform Krystal that Conn’s employees, the two delivery guys, stated that Conn’s does this often and I just have to call and have it corrected. Krystal informs me that this isn’t how it works and the Delivery Guys lied. I inform Krystal of Conn’s “concerning & questionable” acts, adding that my household has a Legal Team to address and expose “questionable” business behavior. Krystal states, “You aren’t the only customer to have this issue, good-luck with suing us.” Therefore, Action News Jax has been informed and I requested Ben to investigate Conn’s business practices. On 12/18/2023, I’ll file a lawsuit against Conn’s. I don’t appreciate “sketchy” business practices, I’m just thankful that I’m able to provide any funds necessary to have this business investigated. Exercise caution, both when purchasing and in-person interactions, this business made an “attempt” on the “correct” customer, last-night & this afternoon. Also, the “Haul-Away” is also concerning! The Delivery Guy stated, “We don’t do Haul-Away, for $100 I’ll remove it!” I’ll also add that to my Legal Argument as well. In addition, I contacted Synchrony Bank, to make them aware of my concerns. In-closing, be highly cautious! I’m flabbergasted by Conn’s behavior!

Unbelievable! I purchased a patio propane lamp and have had so many problems with customer service that it is ridiculous. I have spoken to several different reps and the quality of service is consistent.....unacceptable! Then I checked TRUST PILOT and now it all makes sense......Geesh!

Something not right with amount lately purchased treadmill $1,999 plus tax $2139 total April 2023. As today I paid $105 a month that’s $735 I paid since then and the balance remind is $1,943. $196 and where is $539 go? The interest? I think they adjust the contract? But where $539 go while $196 went to the balance. Definitely huge ripoff. I’m stuck with that and will use my tax refund in 2 months and pay it in full to Conn and move on.

Dang it!! I should have pulled this review up before going out to Conn's. I see why they have 1 star. They need a negative star like -10. Because they are truly a poor appliance store. Why do the customer have to wait almost 2 weeks to get a new refrigerator due to a defect one. Then the games starts with someone will call you. NO Call at all. THIS IS ONE STORE I WOULD LIKE TO SEE CLOSE DOWN!! POOR SERVICE!! Funny how you can use inappropriate language on the review, but it feels like they treat the customer in an inappropriate way.

Don’t use them in 3 years of financing with them I have never been late got sick couldn’t get to the bank and was late 3 days and they constantly harassed my work and every other person calling more than 10 times a day they’re pathetic and ridiculous will never buy garbage from that dump again!

Floor agent lied to us! He promised us a 10% rebate upon delivery. Needless to say we didn’t get a 10% rebate. To this day, he is still working on it!!! Filed a complaint with Home Office in TX with zero results. Customer Relations insulted me further by offering me a $100 Gift Card to Conn’s…like I would ever go back to Conn’s. In the end, it’s not about the 10% rebate but about how little regard they have for the customer.