Conn's HomePlusReviews of conns.com

This is the absolute worst company to buy anything from. There is nobody that can make any decisions when you can understand what they're talking about they lie to you about your rates and no interest 12 months loans I ended up having to pay more than double what it cost for the furniture I bought they made my credit score tank and there's nobody can ever get to answer your questions was the worst worst place I've ever made a purchase don't buy from them

This place is beyond horrific for customers care after you purchase. All 3 appliances I purchased in a bundle deal are malfunctioning, the $3000+for just the refrigerator with glass door to light up, well the freezer ice machine stopped working after 6 months we called cause we also purchased extra service warranty besides there standard one that supposably comes with each appliance. They never came to fix or even look at it then the dishwasher is a push button with Bluetooth and all the extras well it won't run a load. It turns on and off it won't stay started it's constantly blinking. Now for over 10 months we have tried to get people to come and work on it the first guy they sent wore slippers and told us that he was smoking weed earlier. But then he mentioned that the motherboard must have an issue he said he would order another. Well we waited and had to reschedule another appointment we never got a motherboard they scheduled another appointment and nobody showed up and then they wrote us saying that they came to our home and no one was here which is not true. Six appointments have been made through their system and only two people have showed up who could not fix the machine because they keep saying they don't have the parts now they have sent the parts to my house and once again the technician said that he came and showed a picture of my house from Google Maps from 2018 there's a pickup truck I used to own and sold in 2018. This company does not offer any resolution nor people you can speak with. Their customer service phone numbers are all out of South Asia and they cannot connect you to any supervisors or a corporate number. I also called many of the corporate numbers they do have in Texas and it refers you back to the South Asia Telecommunications department they use. Please take your business somewhere else this company has named their business conn's for a reason I actually know many real cons and they have more integrity than this company. Oh by the way all the appliances are from LG and they will not warranty their own product either.

Mr. Wilson at the Lafayette,La store exuded outstanding customer service. The sofa purchased, arrived as promised, in brand new condition and with care by the delivery team as promised.

In fact, I'm upset that I don't have the ranking option with a 000. It's the worst service I've ever received from a company. I personally do customer service. I placed an order and they gave me a delivery estimate and I never received a tracking number. I started to get a little worried that there had been a problem with my order so I contacted the customer service department. From the first call the matter became a total nightmare, I contacted around 10 or 12 different representatives, one of the first ones hooked my phone and left me talking to myself (an aside, I was being the most polite person with them because I also do CS, understanding that there may be complications and delays with shipping), and the only thing I needed was to find the estimated time for delivery since according to my order it appeared on the website with scheduled delivery for a certain day. I never received a tracking number, I contacted CS just to find out a timeframe, and a guy named TARA was the rudest just because I politely asked him to tell me if I needed to be a little more patient. Instead of helping me alone, he said that he couldn't do anything about it and that he didn't know when the order would be delivered and he filled me with excuses. In the end I asked to be transferred to a supervisor and guess what? Just hung up on me after spending more the 3 days trying to get a response. "IT IS WITHOUT A DOUBT THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED IN MY ENTIRE LIFE, RUDE AND THEY DID DISRESPECT ME BY SENTING ME TO SHUT UP." Ha, but yes, the same day I placed my order the charge appeared on my card.

Worst service ever. Pay attention to the name, it's a CON!

July 24,2023 I purchased a mattress from Conn's in Harlingen, Texas. The saleslady made a mistake on the invoice causing the wrong mattress to be delivered to my home. The store people new they made a mistake but corporate would not allow a mattress exchange. I'm stuck with a mattress I did not order and do not want. Conn's customer service is a joke. Also Conn's shared my personnel information with at least two credit agencies with out my permission. Do not shop at Conn's, they cannot be trusted.

What a horrible experience, I purchased a sofa from them the frame broke within 3 months of my purchase and I'm still making payments on it with the outrageous interest rate that I was unaware of that I was paying I still haven't even paid down for the amount of just the sofa so I'm stuck paying for a piece of furniture that I'm unhappy with.BEWARE THEY SELL LOW QUALITY GARAGE 😡

I spend over $11,000 at Conns in one purchase. I ordered a very nice light colored sofa and love seat. Upon delivery they strapped the couch so tight it damaged the wood and left strap stains. The love seat was filthy from the delivery guys hands. It took me many phone calls and emails. They agreed to replace them. However they only replaced one. Left the love seat filthy and took one of the pillows. So I paid for a pillow they took. I am so frustrated with this place I finally gave up.