Conn's HomePlusReviews of conns.com

I've never been to Conn's, nor have I purchased anything from Conn's...However I get calls from them, 3 times, every day. In those calls they want me to pay a bill, that I never needed to pay in the first place.

Stay away, My elderly Mother was in search of a new couch with soft curved arms for napping comfort. We walked into Conns in Jacksonville Fl and found the perfect couch. But….the sales lady input the wrong product number and the next day the wrong (square armed) couch was delivered. She was home alone and was encouraged by the 2 delivery persons to leave it wrapped up. When I returned home I realized it was the incorrect item (it is still factory wrapped), I immediately called to have it exchanged but was informed we are stuck with it. They made several mistakes that they are unwilling to correct. I would never do business with them again.

I bought a Beauty Rest mattress with an adjustable base from Conn's furniture, after 13 months of use the mattress started sagging. Conn's will not honor the warranty I paid for. And I'm still paying for a mattress that hurts my back. I bought this product because the sale agent assured me that it would work great for my disabled husband. Now I have to roll towels and place them in the sagging area so my husband won't be in as much pain. I'm being told because there is a few stains of the bed in non-sagging areas that this caused the mattress to break down. Yet under the warranty it covers standard stain causing liquids IE blood, semen, urine ETC. This company is dishonest! They do whatever it takes to earn a buck and won't stand by their word and warranty. DO NOT BUY.

There is no customer service and their corporate is a fortress. No one cares. Bought a refrigerator, quit after 11 days, serviced then went out again. Seeviced 5 times, 5 different parts ordered. I have had this refrigerator for 54 days and without it for 33. Lost food twice. Will never go back!

It seems this store likes to put their customers through the hoops once a sale is made. We purchased a refrigerator and was told they would match any price. It was done the first time and yet the second time we were left waiting and then told since it was a different order delivery might be extended. Even though we were told Conn's was much more reliable in their deliveries dates than Lowes and Home Depot at purchase. Third time came with another lower price and this time at both HD and Conn's. We were given the price match but delivery date not clear. After calls, finally it was stated delivery would be delayed. We then decided to cancel the sales all together. It was then said after more calls we could have the one on the floor. Since we have been without a frig for three weeks we agreed. We got a call from delivery person the day before delivery date that the frig would be delivery on schedule and there would be another call on that night to give us delivery time. Late afternoon on that day the sale person called stated that the frig wouldn't be delivered tomorrow. After back and forth calls it finally was delivered on the second day it was originally promised. We already had the brand new hookup and was used instead of the one the delivery person brought along with the frig (it was charged $34.99 the day we purchase the frig). Delivery person stated we could return and get a refund for it. We took it down to the store, waited as usual (sales people did not show smile and some acted as why we were there. We would then told that could not refund us until the next day since it had to be approved. Just what is going on? This whole Conn's experience has been like a Nightmare on Elm's Street. We purchased. a four year warranty, but based on the other reviews, it looks like it would be best that we cancel that option. Tomorrow we plan on returning the hookup and hope we don't have to wait and that the sales people gave us the same look again.

I and my father purchased a large lift recliner, on which we purchased a warranty through Conn's. The chair recently stopped fully reclining, so we called for repair under the warranty. Conn's sent out a service person who examined the chair and told us that he'd order a part and we'd be contacted to schedule its installation. We got an email about a repair man calling to schedule; however, right after that we got an email telling us the claim was denied as the chair was in working order. I called thinking it a clerical mistake but learned that the denial was intentional. This was a blatant refusal to honor their warranty. I also made a complaint through the Better Business Bureau.

Avoid Conn's, Very unprofessional I purchased a bedroom set which took four times coming to set up with wrong parts each time they showed up no communication at all..... Wanted to return at this point only finding that they would"nt let me this is not right at all please avoid this place.

The service experienced yesterday during my visit on June, 2023 during which time I purchased a 65” Samsung tv and a soundbar was absolutely remarkable and was very encouraged to leave a review for the customer care representative for her great experience and knowledge about the products that she entrusted with to sell. BRAVO!!!