Conn's HomePlusReviews of conns.com

I bought an extended 4 year warranty on the LG 65" OLED TV and had service come out due to cracked glass and small areas that have faded lighting on the TV. They told me that it was cosmetic and they can not fix the TV. If I want the part I can pay $3000 + install fees. What the hell is the point of a warranty you will never honor. Worse experience I've had with a company in 20 years. I will NEVER be buying anything from here again. Should have known its in the name CONN JOB!

DO NOT ORDER ONLINE. I made this mistake twice now. First was with a laptop, said it was going to be shipped in a few days, it never did. I called they said I could go pick it up at the local warehouse, I get there and they have no clue what I am talking about as all online orders for laptops and computers it gets shipped from out of state from the manufacturer. So I called again and they finally figured it out and I got my laptop another week later. Second time it said you could get 3 years no interest on a TV that was $2299, well thats not the case as it has to be a total purchase price of $2999 to get the 3 years which is straight up false advertising on the website. I still bought the TV and did 2 years no interest, and I got a delivery date for 2 days later. That day comes, no call or anything to set up a delivery window. So I call them and they said my order is not processed because I didnt respond to an email providing more documents. I got 5 emails from Conns regarding this order, not a single one of those 5 said anything about needing more documents. They send they would send the email again and I would get it in a few minutes. Two hours later, no email. So I called AGAIN and told them to cancel it and I went into the store, set it up there, did not have to provide any documents or anything aside from my ID and got my TV the next day. If your going to do business with Conns, DO NOT ORDER ONLINE, just go to the store. If there is not Conns store near you, do business with someone else, trust me. Unless you like being frustrated and not getting your items when you expect and also enjoy calling several times and sitting on hold then yea go for it.

The store sells items that doesn't work. When you call you can't get through. After 1 week of calling I went to the store. The person behind the counter told me "We turn off the phones so they won't ring" Once he turned on the 3 phones they instantly started ringing. Every person that called where having issues with items that they had bought at the store. When I told the clerk and also later the manager about my issues they laughed and said its very risky to buy things here. The washing machine I bought was broken at delivery. They sent another one that was also broken. Now they are refusing to take it back. I had a really good opinion about Conn's before this experience. Never again I will tell all my friends never to use them ever again. I will continue to call their customer service number until they take back this machine. Conn’s refund me my money as requested!

I ORDERED TABLE AND CHAIRS AND TWO TVS WITH MOUNTING IN MARCH 2023; AS OF MID MAY 2023 - I DON'T HAVE ANYTHING AND ALL ANYONE DOES IS PASS ME AROUND TO DIFFERENT DEPARTMENTS. FIRST THE DELIVERY WAS DELAYED "because the delivery people broke a chair" then a second time "because something happened to the table" and then a third time "because of scheduling mishap"; then they delivered everything but "the installer" will have to contact us to mount them - that was two weeks ago. In that time -the very second time we sat on a chair the leg broke completely off. The store says theres nothing they can do and I would have to call the department - who puts me on hold and transfers me to another department for hours and then has me submit pictures in an email claim that I haven't heard anything back from - a week later. They TVs are still in the box - twice the installers say they are coming but give a day and never call with the time window - so we are stuck all day long and then they don't show up. The store says they don't have anything to do with installation after they send an email notifying the installer of the account. They claim they have no way to contact installation other than email that they don't know if or when they will get an answer. They gave me the customer service phone line who put me on hold and pass me around to different departments for an hour to tell me the store handles installation. The store maintains theres nothing they can do. I plan to cancel the whole order and just have them come pick everything up because I'm not paying for things that are broken or unusable. I would have cancelled the sale already except the manager won't be in until 12

Miserable experience. They talk a good game, but when it's time to actually deliver, no dice. I bought a brand-new refrigerator. There were none left in stock, so I bought the floor/demo model. The next day, Conn's delivered a non-working, Dead On Arrival refrigerator. It displays an error code indicating that the compressor motor fan does not work. Now Conn's want me to pay $214 more to get a working refrigerator, three days from now. Let me ask you: what does a refrigerator actually do? Hint: IT COOLS THINGS. The object Conn's delivered does NOT cool things. I received an item which is NOT a refrigerator (because it does not cool things). It LOOKS like a refrigerator, and it COSTS as much as a refrigerator, but it's not actually a refrigerator. Conn's wants me to pay $214 more to get an actual refrigerator. To add insult to injury, I spent SIX HOURS and TWELVE PHONE CALLS trying to get the problem fixed. Every time you talk to someone, they have no clue about previous phone calls, so you must start all over from the beginning with a brand-new person, and they keep sending you to different departments to start over. If someone brings you a dead refrigerator, would you pay $214 more to get a working one? The short answer is "NO". The long answer is that Conn's needs to either deliver a working fridge, or refund ALL my money and haul away their non-working boat anchor. DO NOT BUY FROM CONN'S. YOU WILL BE SORRY. I had a miserable experience with Conn's 20 years ago. I decided to give them another try. The sales team was charming and nice, but the bottom line is that they sold me a USELESS HUNK OF METAL and wasted MY ENTIRE DAY and the problem is STILL NOT FIXED and they simply DO NOT CARE. Conn's and I had an agreement for a working refrigerator at a certain price on a certain date. Conn's failed to perform any part of their agreement. Conn's wants me to pay $214 more, to get a working refrigerator several days after the promised date. Well, just NO. It's not the money. It's the principle. AVOID CONN'S. Their name is "CON" for a reason. Lying, uncaring con-artist CROOKS. Update: they issued a full refund (instead of providing a working refrigerator at the agreed-upon sales price.) Of course this only means that Conn's will repair that broken lemon of a fridge, and then foist it off on someone (possibly YOU) as a supposedly "new" unit when it's actually used and refurbished. Buyer Beware. Suggestion for a new corporate motto: "Come Get Conned at Conn's"

Terrible product and service. Bought a Bedframe, that after assembling (by Conns), is unstable and making these high noises with just the smallest turn in bed - and all they have to say is, that it is up to manufactor standards and noises is not covered by terms and conditions. Spend over 7 Hours on the customer service, and everytime one of the customer service people get tired of speaking with me - they put me on hold, and transfer me to another department. Have been promised to get a call from a manager several times, but no call. Do not buy anything from them.

Don’t waste your time!! I purchased 2 sets of furniture days apart and they are both damaged. Both reported at the same time but they are only agreeing to fix one. I purchased extra warranty protection on both. They are a joke! Don’t do business with them. They will find reasons not to help.

My name is William from El Paso. I have for Years dealt with the Conn's Store on Gateway west in El Paso Tx. They have always been friendly, helpful, & done pretty good. On February 2nd, 2019, I bought a new washer, dryer, & a nice LG side by side refrigerator. I also purchased the Extended warranty on all the items. Their service department has always given me good service, I have always given their service personnel good CSI scores. Well, this morning when I got up, I noticed water all over the kitchen floor In front of the refrigerator. I thought what the heck is going on. So, I opened the fridge & everything felt lukewarm, opened the other door and everything in the freezer had thawed out and was leaking everywhere. I check the setting & everything was set properly, I got the owner's manual out went through the troubleshooting guide, everything looked fine. So, I called the Conn's service department to arrange a service call & they inform me the extended warranty expired already. I asked how that could be, that you always send a letter before it expires so I can renew it if I want too & the customer service lady on the phone could not answer the question. All she could say was its going to cost a $99.00 service fee. I asked how can a refrigerator that is barely 4 years old that I am still paying on every month go bad & be out of my extended warranty already. She still could not answer the question, just kept repeating the $99.00 service fee. Oh & finally suggested I call the store where the items where purchased. So I called the Conn's store on the gateway west in El Paso, waited for nearly 22 minutes to speak to a manager. Finally spoke to a Mr. Trujillo He informed me that all he could to was to send a email to service to see if they could do anything for me. Or I could call back later and speak to the sales manager. Long Story short was on the phone for over a hour and a half. with their customer service department with no resolution, after being a customer for years & buying a TV, Laptop, Gas Range, Washer & Dryer, two 14.000 BTU AC units, & this LG Refrigerator, All they do is blow people off. They have no interest in keeping customer satisfaction. Or retaining customers. They seem to forget El Paso is not that big & word of mouth gets around quickly. People are not going to shop somewhere that people doesn't give a damm about after you purchase something. Will keep everyone updated if anything changes.