Conn's HomePlusReviews of conns.com

I am too irritated with Conn’s. We bought a refrigerator, stove and dishwasher back in November. Well the refrigerator went on a blink about two weeks ago. Thought it was just the filter. Ordered on line and replaced. Still error message on refrigerator FF E. Called for service after we tried everything in the book. Unfortunately there are not service technicians in our area. My husband threatened to take the refrigerator back and drop it off at their front door. They found a service tech that was willing to service our refrigerator. Why would you sell LG’s if you cannot service them. The tech company is based out of Houston, TX. We live in Taos, NM. Now they cannot be here until 6/13. We have been without a refrigerator since 5/26. We had to throw out all on of groceries. And of course their warranty does not cover perishables….I will never buy from Conn’s or buy a LG brand of anything ever again.

Tonight my husband and I went to the Conns at Metro where the manager, daniel chavez, was blarring heavy metal music. We were unable to hear the sales man while asking questions about a dishwasher. Very unprofessional

Catnapper recliner broke after 1.5 yrs. Conn's extended warranty replaced it after waiting for 2 months for them to decide that! Went to Arlington, Tx store to order the replacement, and found out we had to buy an all new warranty for new chair. $209 before tax. $227 total. But they would NOT add it in to the financing account we currently have, that we are still for the chair with, since it did not meet the $300 min required to finance something. We had the choice to not get extended warranty on replacement chair, or buy something that would push the total up to $300, or pay cash for warranty today. In other words the extended warranty is a one time warranty. If item is replaced you have to buy all new extended warranty. Full price. Sale rep said they used to just add it back in to your acct but they quit doing that. Thank God we had the $227 to buy the warranty today!

Conns too experience there furniture doesn't last long it wears within a years you automatically have insurance with the payment. Conn's want replace the item. the same furniture Rent A Center, conns has a 25 percent higher mark up on the same item found in other store.

I love the furniture and the delivery guys were great. However, we bought our furniture the week before "Black Friday & Cyber Monday" - went to the store and asked if the price would be dropping on either of these days as we weren't in a hurry. We were assured we would get the best pricing. I ended up ordering online to make it simple. Guess what - price dropped $200 on cyber monday - and they won't match. In addition to the delivery setup schedule being unclear - I was told two different things from two different people.

I want to purchase a sectional for $2,500 the recliners are shipped not even quarter inch screws are holding it together called out a repairman the first guy was s*** never showed up the second guy came out and he told me exactly have to put bolts in there with nuts so that it so it won't fall apart I wouldn't recommend buying anything I overpaid but that's my fault because I wanted it now not later I go somewhere else and shop around they have no clue in the store when you ask they have no questions to answer for you when you buying something

This company is the worst. They are the most incompetent lot around. Their customer service is terrible and they are harassing. I was one day late on my bill due to human error. They called 17 times In one day. 17! Absurd! I spent 3-4 calls a month fixing my account because they kept associating my account with some person I don’t even know.

In the past 2 weeks my husband and I purchased furniture and a laptop at the store in Goodyear. The staff is friendly and the furniture is great quality. I was told that they had a two-week return policy on the electronics with a 15% restocking fee. When we tried to return the laptop they had so many loopholes that we couldn't return or even exchange it! So be warned that their 14-day return policy is backed up with so much small print that really you can't return anything. So please be cautious when purchasing electronics from Conns. You're better off going to Best buy or any other store that specializes in electronics who will take returns or make exchanges rather than trusting Conn's furniture for this kind of purchase.