Conn's HomePlusReviews of conns.com

Title: Deceptive Pricing and Disappointing Experience My recent encounter with Conn's HomePlus left me thoroughly dissatisfied. The most egregious issue was their deceitful pricing practices. Products were labeled with seemingly attractive prices, only for additional fees and charges to be tacked on at checkout, leaving me feeling duped and cheated. It's utterly frustrating to think you're getting a good deal, only to discover hidden costs that inflate the final price beyond reason. The lack of transparency in their pricing is unacceptable and reeks of dishonesty. Moreover, the overall shopping experience was far from pleasant. The store layout was confusing, making it difficult to locate items, and the staff appeared indifferent and uninterested in assisting customers. While I had hoped to find quality products at reasonable prices, Conn's HomePlus failed to deliver on both fronts. I strongly advise potential customers to proceed with caution and carefully scrutinize their pricing policies before making any purchases.

I hate calling these people. I make my payments early every month, and they still try to double charge me with auto-pay. I can clearly see them trying to charge it from my payment history each month. I called to have auto-pay removed from my account and they keep arguing trying to tell me that it was canceled. I told them I can CLEARLY SEE IT from my payment history, and all he said was "thank you for calling to verify is there anything else i can help you with?" They don't want to take the time to correct an issue on their end but have blown up my phone before because of these failed autopayments and harassed me through my email. Literally got called 5 times in a 2 hour span. Stop outsourcing for your customer service line and get people who are professional and know what they're doing. I am never buying from this company again.

I wish I could give less than 1 star. Six months ago I bought several pieces of furniture including an expensive power recliner. Three months ago the recliner broke and will not work, The repairman has been out the first time he said he would have to order a part. It took a month to get the part but it was the wrong size. Now I have been waiting nearly another month for the right part, Customer Service is no help. Don't trust this company.

We purchased a bedroom set for my son. 16, he was then 13. The bed rails broke after about 8 months, under warranty… now 2 yrs later bed has fallen apart. Son now 16, 6’2 and 220lbs…bed broke. This is a normal adult bed, not childs bed. Rails, headboard and box springs.necause of cheap pine slats. Still under warranty. Conns says abuse…alls kid does is school, work and sleep. I have many pics. Conns wont replace. Still under warranty! The tech that was sent over stated that was inferior stuff! He was SHOCKED at the materials used and how cheaply made it was…COMSUMER BEWARE! Stay away from conns! They could care less about thier custs and are selling YOU CHEAPLY constructed junk. So now its off to civil court. Whatever happened to CUSTOMER SERVICE?! Right out the window here. Wldve been much easier if they held up to thier end of bargain! I was extremly nice and patient but now im pissed. Now, ill win in court and they wont get paid! I have 3 accts with conns and ill call this bs! AGAIN STAY AWAY FROM CONNS!

EVERYTHING ABOUT THIS COMPANY SUCKS. WARNING DO NOT DO BUSINESS WITH THEM...YOU'VE BEEN WARNED.....I SO REGRET IT!!

Terrible experience! Do not recommend! I purchased a washer dryer combo and I paid the fee to have my existing washer and dryer hauled away, which is on my receipt. During the delivery by Curtis and Alex, I was forced to pay an extra $40.00 cash to remove the dryer.even thoughI had paid for removal. After the installation I discovered that they had damaged my wall by knocking a hole in it. When they asked if the installation was OK they were deliberately blocking my view of the wall and at the time I said yes not being aware of the damage. After they left I noticed the hole in the wall. I called Conn's and reported the damage and the scam forcing me to pay extra cash. They lied and denied it. I called back repeatedly and was told I would be contacted, but no one called. I filed a complaint with the Better Business Bureau and Conn's again lied and denied damaging the wall. I am an older woman and feel I was taken advantage of and a victim of elder abuse.

Bought a recliner there the one I set in and reclined worked good at store when they delivered new one the recline part wouldn’t work right had get out of chair push it in by foot guy said oh it’s because it was new and stiff gave it couple weeks no better got tech out which took over month replaced broken pc still went down hard store said they wouldn’t do anything about it cuz was as is DO NOT BUY ANYTHING From them they do not stand behind their products

Conn's is Right, lies and fraud. I declined insurance of $1000.00 on a $1500.00 sofa. I would not have bought a sofa set and pay insurance with that cost. Young salesman filled out all of the paperwork on an ipad. So I didn't get a copy said that it would be ready and mailed. Like an nut I trusted him. Paid almost $2000.00 I asked for a copy of contract several times NEVER received no I'm getting a collection agency asking for $2100.00 more. I have several emails asking for my copy I only received emails asking for my information yet I got statement and emails But no contract, I emailed Better Business Bureau. THere has to be a way to stop these company/employees from ripping people off... Business would be so much better if they would be honest and fair..