Conn's HomePlusReviews of conns.com

I have had an account for 2 years and i have made my payments on time and sometime i would pay twice a month. last month my bank expired and i was 4 days late when they started calling me between 8 to 10 times I spoke to them and explained the situation and told them i would pay it in the next few day but they kept calling me and i would answer and say i made the payment they would apologize and now they somehow found my 13 years old daughters number and they called her 4 times while at school and she told the man she spoke to that this is not her mothers phone and that she is in school but they still called her again. how did they get my child's number. not to mention that they start the harassment after 3 days of being late.

I recently called the customer service line to try to work with Conns on getting my account back to current (which I thought was the right thing to do and had gotten a text saying they would work with me) I’ve been out of work due to medical reasons. The representative I spoke to was terrible. This man on the phone told me I should have borrowed money so that my account wouldn’t be behind. I said— excuse me? You don’t say things like that to people! Especially when I’m calling y’all so we can work together to fix this and especially to a stranger when you know nothing about them or their situation. (He got angry at this point.) You’re rude and not a kind person. Have a good day, I’ll be calling back to speak to a different representative that knows how to speak to people in a respectful and courteous manner. Not once did I raise my voice or cuss this man. It’s a shame. I wish I would have gotten this persons name however I was livid by this time. Honestly, I don’t think I will be calling back ever again especially if this is how they treat customers. Horrible experience. Conns needs to do better with customer service and they way that they let the representatives speak to people.

This place promises everything all kinds of warranty services and protection plans. But when you need it no such service exists. Especially after you have paid it off. Especially the store in Fayetteville skibo , one of the salesman in there he has an accent promises the moon 🌙 and says call me if you need anything. Don't believe it. He's not helpful at all.

this company is super bad , i brought a tv and also a ps5 and few other thing charge me over 5000 for a tv and a ps5 ??? still paying every month its the same prince it doesn't go down same 5000.. not recommend

I had 3 credit contracts 1 for a 75 inch Samsung tv , Apple Mac Book pro which i paid off early, and a washer that I just paid off early also. I get letters in the mail the sales guys tell me I have $5k store credit. So I pick out a $599 Toro lawnmower to get and was told that I need to re apply?? I just paid off a washer and everything on my previous application is still the same. They said that I would have to redo another application.

It's really sad to see so many horrible reviews over the same thing. It just means that they don't care to make a change. I had been trying to change my pay date for months. The 3rd was difficult so close to rent. I couldn't change it because of the cash back option. So I waited that out and just set up automatic payments for the 9th because the rep said the 9th was still in the grave period with no penalties. Yet everyday up until the 9th they called several times a day. Week days, weekends, during work. Everytime I did answer they'd speak to me like I had a delinquent account. They told me they couldn't see the automatic payments on their end.... UNTIL I would tell them that it was set up for an automatic draft for the 9th. I had to do this game with them EVERYTIME! Then when I did get a chance to change the payment date. I changed it to the 13th. The rep told me that it would be the 13th every month up until August then I'd have to call to set up the next 6 months. Well, while on my honeymoon in Mexico I get a call from them. Asking me how I want to pay my "delinquent" account. I got routed to a supervisor whom told me that it takes 3 months for the pay date to change, YET in the SAME breathe told me that my payment didn't go through on the 13th, but my payment date was still the 3rd and that there is still a 10 day have period 🤔.... But if he says my automatic payment tried to go through on the 13th and didn't... don't I still have the 10 day grace period? Why are you calling, if I'm not passed due? We had a fraud alert on our account the night before we left for Mexico, so we were moving things around and should've been fine with the 10 day have period with my new due date being the 13th. But the super over talked me, and told me it was me that didn't understand.... they are still calling me this morning. I'll NEVER USE CONN'S AGAIN!!!!

NEVER AGAIN!! I am sick to death of being hounded for my payment each month. I have asked them over and over again, just send me an email, and I will make the payment. NO! They just continue to call me while I am at work and my payment isn't even past due. I have made EVERY payment on time, and have paid more than twice the price of the sofa I purchased from this joke of a company. NEVER AGAIN!!!

This company has sent me on a wild goose chase to retrieve my refund. I just got my money back April 9, 2024 via check, but the refund was accepted and processed on March 11, 2024. On March 4, 2024, I accidentally sent them an extra payment. I immediately called them the same day after speaking with my bank to notate on my account that I am requesting a refund and already informed the bank. They were notified 48 hours before the payment was processed and still accepted the payment in their system. They also advised me to call back which I did. The first person I spoke with argued with me saying the payment was declined after I said I can send them evidence that the payment already processed through my bank. The manager that day said customer service reps don’t have access to that information and he shouldn’t have said that to me. Over a span of a month, I asked five different customer service representatives to speak with a supervisor numerous times while waiting for an update. While waiting on the update I was behind 11 days last month and was charged a late fee. I do feel this unfair and asked them to credit me for the late fee due to not receiving the refund yet. I was also informed by Mary, the supervisor, today that I lost my promotion of 0% interest because of the late fee. I informed them once again they have not made any effort to get in contact with me via phone or email. I have called numerous times and emailed Conn’s with no response or solutions. They kept saying they would create a ticket to escalate it and the supervisor would call me from a different line. They made the situation seem insignificant and I didn’t hear from one supervisor before today. It’s funny how they weren’t able to contact me to update me on the refund, but was able to call me from another line outside of their business hours about my payment. They called me from an outside number to retrieve payment and I when I picked up no one answered, I had to call that line back two times. Before that, I called in two days after my due date to inform them I was still waiting on the refund and my bank wouldn’t allow me to use my credit card due to the payment system Conn’s has setup for credit card payments (it’s cash advance). Not once has Conn’s apologized to me or taken responsibility on their part. They kept placing blame on me saying I need to check my emails, as if I don’t know how to use or check mail. The supervisor today got an attitude and suggested it was my fault for sending them the extra payment to begin with. This is the first time I’ve made a mistake like this, the payment was meant for another bill so this is how I got behind. I wish I would have read the reviews here before doing business with them. I possibly may have to get an attorney and fight this because I refuse to pay interest on account I have never been late on before this refund fiasco. Every time I called there was no solution. Initially, they told me I should be receiving an email from JP Chase Morgan about my refund. They have all of my updated information. I never received that email. They waited until April 2, 2024 to send a check for my refund when they could have done that the first time. They have had no urgency to help me. The supervisor, Mary, that I spoke with today was refusing to give me contact information for the corporate office. I’m so upset at how poorly they have treated me.