Conn's HomePlusReviews of conns.com

I wanted to set up auto-pay so I called "cutomer service" (what a joke) I asked if i pay today when will the next paynent be due he said 7/5/2024 a week later they billed me another payment so I called and explained what happened and was told i would get a refund in 7-10 days that was 23 days ago! read the reviews folks thos is a shody company to buy from

The people at the store is very nice but the appliance repair do not buy because it’s a waste of time and money! I called to get my washer repaired they are telling me it’s going to take 2 weeks to get someone out here! I called several times trying to talk to a supervisor or manager and they keep telling me that they can not take my calls. They just don’t care never again!! Little update I called customer service department and the told me that they can’t do anything to help and that no manager that can come to the phone because they don’t want to deal with all the customers complainsnnn. They just lie about everything and they just don’t care about then customer. I even called the store manager and still nothing was done! That s what the are train to do we just don’t care about their customers. This is a bad business model. They couldn’t take the time to responds to these bad reviews because they don’t care

Stay away from conns the furniture is overpriced they promise a discount and don’t give you one. They also state they don’t have a return policy and they do you just pay the restocking fee they really need to read it for themselves or take it down and please don’t contact customer service that a bigger joke you will speak to different one if they just don’t hang up on you

This place is terrible. I wish I would’ve read reviews. They rush you through the process. From the moment you step in the doors, they harass you. The furniture appears good but when it gets home- it’s terrible. Uncomfortable. There’s a no return/exchange policy. I went through seven people yesterday and received zero answers. They called back and didn’t let it ring, left a voicemail and said “unable to get ahold of client.” Despite me calling back within a minute. After speaking with multiple people yesterday I stayed on the line to leave a review like they ask you to do but instead the representative stayed on until I hung up. I’m stuck with this god awful furniture that is so uncomfortable and paying close to 5,000 for it. Yes, I know- no return policy. Blah blah blah. That’s my fault for not knowing how uncomfortable things would be and their zero customer service skills.

I am too irritated with Conn’s. We bought a refrigerator, stove and dishwasher back in November. Well the refrigerator went on a blink about two weeks ago. Thought it was just the filter. Ordered on line and replaced. Still error message on refrigerator FF E. Called for service after we tried everything in the book. Unfortunately there are not service technicians in our area. My husband threatened to take the refrigerator back and drop it off at their front door. They found a service tech that was willing to service our refrigerator. Why would you sell LG’s if you cannot service them. The tech company is based out of Houston, TX. We live in Taos, NM. Now they cannot be here until 6/13. We have been without a refrigerator since 5/26. We had to throw out all on of groceries. And of course their warranty does not cover perishables….I will never buy from Conn’s or buy a LG brand of anything ever again.

If I could give less than zero star I WOULD. Why is America letting stores like this exist. Predatory stores like Conns should not exit.

I ordered dining table online. A few days later I received a call from FedEx that I have to pickup the table from their warehouse. I called Conn's and spoke with customer service, it was a joke. This person did not listen to me and did not understand anything, she confirmed the table is on the way to be delivered in two days, after I asked her to call FedEx specific number. Then, I called FedEx, nobody contacted them and they decided to return the table to the shipper, Conn's. I called Conn's again trying to explain, I was told they cannot control FedEx, regardless the fact I bought the table from Conn's, not FedEx, it shouldn't be my problem. Despite of calls and emails, never answered, the table was shipped back to Conn's 6 weeks ago and I still didn't get my money back.

My husband and I purchased furniture for our daughter's home. The furniture arrived yesterday (May 24). The loveseat had a tear from a box cutter knife, so I refused the loveseat. The sofa and oversized chair had stains, which the delivery person told me should have come off. I replied that this was brand-new expensive furniture and that I should not have to take stains off of new furniture. A few hours after they left, I noticed another stain on the bottom of the oversized chair. I was told that my husband and I would receive a call within forty-five minutes regarding the loveseat replacement; however, a couple of hours passed, and I had to contact the store. I spoke with Sean, one of the managers, who was extremely helpful, polite, and professional. I emailed him with additional pictures and am now waiting for a resolution. Once I receive a resolution, I will post a follow-up review. I just got off the phone with Victoria (manager), a different experience from Sean. She was rude and unprofessional. BUYER BEWARE! DO NOT SHOP AT CONNS if you want quality furniture and exceptional customer service. Still no resolution, I will post a follow-up.