Conn's HomePlusReviews of conns.com

Items purchased in June including one piece which was put on back-order until July and then extended to August. Order was split into two separate purchase contracts due to back-ordered item. Initial items were supposed to be offered at sale price, but bait and switch tactics and outright lies regarding pricing and offers resulted in substantially higher price. Main customer service as well as store management involved and is now August with no resolution on the issue. Also added additional insurance to our order in spite of our declining them at the time of purchase as unnecessary. In addition, we have requested a copy of the contract for the back-ordered item both at the store multiple times who have supposedly put in Help Tickets, as well as through customer service multiple times, who have supposedly escalated the issue, but here we are months later and still no contract on the back-ordered item. Then they call wanting to deliver said back-ordered item when we haven't even received a copy of the contract for it. Delivery department refused to escalate the issue for resolution other than to provide options already done multiple times with zero results. NONE of these issue have been sufficiently resolved to-date and WILL NOT purchase from them again. We will be filing official complaints with the appropriate agencies as necessary. Save your money and your peace of mind by buying somewhere else.

The Service that my wife and I received was Horrible. The Managers and Employees were so unprofessional, they are not knowledgeable at all about there merchandise. Conns Home Plus To me is a Scam. I Will Never Shop There Again. Do not Waste Your Money There!!!!!

Horrible experience. I purchased a LG refrigerator about 10 months ago and got the extended warranty. Worked very hard to pay off the $2700 appliance. About four months ago the cooling in the refrigerator was not working right. Conns service repair services came to the house 4 times. We had to throw all of our food away twice. After the last visit the service guy said we had spilled something and caused the fan to stop working and the refrigerator could not be repaired. He also left a pile of a brown transparent material on our counter that he said was the substance we spilled. After looking at it I'm sure it was burnt tape I have seen this before. I called Conns customer service and was basically told to bad so sad. Four times they came out! Do yourself a favor and spend your hard earned money somewhere else.

Crook's, Be warned do NOT trust this company. I have been waiting on a refund check for an overpayment for over 4 months on top of many other problems. Everytime I call i go in circles with the rep, they claim the refund is "processing" and I will receive a call back from the department, but the call never happens.... I'm at the point where I'm going to take them to court. Save yourself the hassle and do not give this company your hard earned money.

BEWARE ! PLEASE PLEASE DONT SPEND YOUR MONEY AT CONNS ! We purchased ver 20,000 in furniture and they delivered with broken legs and said we did it. Called to have dresser fixed and they tell us we never added warranty,when we discussed all the details and price with salesman. He deliberately never added it. We were there 3 hours and discussed everything ! Our arms on our sofa broke not even a year after we had it,they said we didn't add warranty on that either and they said even if we did they wouldn't cover it because we broke it by using our arms to get up from our sofa,I said well how else are we supposed to get up from our sofa.its been a nightmare ! A few years after having the merchandice I sent them a very large payment to pay everything off they then call me a year later telling me I still owe them 4000 more dollars. I thought with them for 3 weeks and I asked to hear the video recording where I paid the bill in for. Management plus 8 other customer service reps had agree to get me the recordings,but never came through and never returned my calls.They kept calling me day-and-night nonstop all hours asking for the money after I paid them $8000 in full. I had to bring someone from the outside in to fix the dresser that I had only had for a year the hinges inside the dresser were so cheap they bent. Everyone I spoke to had something different to say ! They are trained to lie and scam! HORRIBLE COMPANY ! Please people don't risk being deceived and scammed ! We never thought it would happen to us. Just make sure when you add on a warranty that you read the papers to make sure that the warranty is added on before you walk out the door. They do this on purpose so they won't have to fix any of the merchandice when it breaks because it's made so cheap. They are scammers. Are fighting for a month i still have to pay an additional $4000.. I had thought about letting it go but I've already given them a $1000 they said because I missed a few dollars on D big payment that it didn't take care of the interests so that's why they attached the $4000 on,but they didn't notify me of this until one year later. I'm only doing it to save my credit but please don't deal with this company. The managers or liars their train to tell you what you want to hear just to get you off the phone and they never return your calls and they never fix the situation. One other thing when you walked in the store and you see the monthly payment that's on the item you want,that's not what it's going to be at the end of the paperwork.There's scammers scammers scammers !! They picked the right name,they are "CONS" !!!

One of the worst mistake I made. I will never buy anything else from this place again. It start out real good until I got the washing machine.The price that was quote to me was not the price I paid for. I paid for 2 washing machine. the machine were on sale for eleven hundred dollars. I got the book coupons the total were 2,238.56 now you do the math. when I guess it I was give the run around. the manger were not able to available or they were all gone to lunch it was always something. Call the Company and the same thing try to justify the price. I will pay for it because I sign for it, but you can believe that I will not returned there again. Done will them. There is one thing for sure they carry their name well Conn because that is exactly what they do best Con you.

We are very satisfied with our store experience with the customer service. They were very conscious about our safety during thIs Covid crisis. We had experienced great service several months ago when we had to get a large appliance. A few months later we had to replace another appliance. Both in store experience was excellent. Our concern is that on both occasions They delivery men were not wearing masks during their time inside our home. My husband and I both have underlining health issues. I wasn’t home when the second one was delivered and when delivery company called to ask how our delivery was and if our appliance was working ok. I said yes all was fine. A few days after delivery however, I asked my husband if the delivery guys were wearing masks this time. He said no! That really surprised us especially because the safety measures in the store were top notch. ☹️

ordered a new dryer online 7/14/20 received a confirmation email same day never received the online papers to sign had to call and sit on hold over 2 hrs before they answer and said they would email them to me so i can setup delivery. signed the papers and setup a delivery time and date on 7/16/20 between 11:45 a.m and 2:45 p.m confirmed my delivery date and time and received a confirmation email confirming the date and time. on the day of the delivery received a text message that it was changed to the following day called customer service to see why it had changed they could not tell me why and sent me to another department. so now i have currently been on hold for over 2 and a half hrs with no response. this is total bs i no longer want the dryer i ordered because of the this inconvenience. i will never do business with this company ever again. i have purchased multiple products in the past with them and never had a issue until now.