Conn's HomePlusReviews of conns.com

DON'T ever buy from this company

Gave one star because you have to pick one and theres no zero star.worst company to deal with besides home zone.they were supposed to send payment book and didnt.now they want to say im late on payment.trying to charge me almost $900 for a ac unit that was $499.plus ac makes real bad noise and dont cool good.they wouldnt take it back.we brought it home and tried on first day we got it.i called right away and said i was bringing it back.they said they cant take it back.this place has the right name for them CONS all the way.dont go here.

Don't bother with Conn's! Their online customer service is the worst ever. You can never get anybody on the phone starting at 8:00 am in the morning! I think their employees just listen to the phones ring all day. Conn's is a con. I prefer Bestbuy any day over Conn's!

I want to purchase a sectional for $2,500 the recliners are shipped not even quarter inch screws are holding it together called out a repairman the first guy was s*** never showed up the second guy came out and he told me exactly have to put bolts in there with nuts so that it so it won't fall apart I wouldn't recommend buying anything I overpaid but that's my fault because I wanted it now not later I go somewhere else and shop around they have no clue in the store when you ask they have no questions to answer for you when you buying something

To whom this may concern, I will first begin by saying i will never in several trillion lifetimes ever do business with ANY Conns Home Plus companies ever again. This is one of the most corrupt companies on the face of the universe and the CEO’s, VP’s, Officers etc should be ashamed of the company that they have created and backed. Id ask how you all sleep at night but judging by the disgusting checks you all receive regularly, im sure you sleep quite well. During this pandemic I classify this company to be as bad as if not worse than the Enron cooperation. This company wants your money and could care less whos lives they ruin on the journey to obtain every cent they can. During this pandemic, that everyone has been affected by, this company offers little to no help at all for the customers, ESPECIALLY frontline workers. I AM a frontline worker and have literally been DEFECATED ON by this company. I am a Medical Assistant for Kaiser and have taken many hours away from my little girl to help those who have truly been plagued and affected by this horrific pandemic. On top of spending countless hours assisting patients who were directly affected by this virus I have spent hours on end, days weeks and months attempting to get an issue corrected with Conns. Conns states that they are here to help those directly affected by this pandemic but that isn’t the case at all. Here is what happened to me: Let me start off by stating that I have spent THOUSANDS of dollars with this company and have paid off every item I have ever purchased from them in the past early. I have also NEVER been 30 day or more late with any of my payments. In April 2020 Conns reported a 30 day late to my Account and to all 3 credit bureaus. Numerous representatives advised me that they would be able to remove this late as a courtesy under their “Good Faith” clause if I didn’t have any lates over 30 days. (As I stated before I have never been late by 30 days.) They proceeded to tell me that I have had multiple lates and they would send me a payment history. (I have requested a payment history SEVERAL times and still have not received this information.) Well if that was the case, then all three credit reports would have reflected this. ALL of my credit reports show that I have NEVER been late by 30+ days!!! NEVER!!! I have even made DOUBLE payments to make sure I stayed on top of payments. After being passed to several departments over the course of several weeks no resolution has/had been reached. All this time I am still making regular payments ON TIME!!! I was advised in June that I was up to date and that my next payment wasn’t due until 9/22/2020, well come to find out Conns reported ANOTHER 30 day late to the credit agencies in error for the month of June 2020. Even after I provided proof that this was an error Conns still has not corrected this issue, they have advised me that no error has been made on their end and that no correction will be made. THIS IS ILLEGAL!!!!! I am in the process of buying a home and because of this disgusting and disturbing matter, no lenders will even look my way. So now I am stuck and am STILL fighting with a company who has no regard for human life at all!!!! After further research I found that I am not the only person dealing with this EXACT situation. Now I am in the process of obtaining a lawyer, reaching out to every single newspaper, news station in America and ever political party member who is willing to listen and help. Times are already hard bad and scary enough!!! Not only are we in the midst of a pandemic we are also already dealing with people losing their jobs, losing their homes and stomaching the crisis of innocent people being wrongfully even racially brutalized and gunned down in broad day light in the middle of the street.

Absolutely the worst company don’t shop here!!! Purchased a Electrolux washer and dryer in May 2020. The washer keeps give error codes and won’t run, then while running a regular load water started pour out the front all over floor in upstairs laundry, when it spins the load it’s squeaking. Called Conn for service and was told “sorry no one in Charleston services Electrolux”. The store is selling appliances that no one here can service. Called their corporate headquarters and was told “ nothing we can do”. Don’t buy from these scammers.

Absolutely horrible experience. Bought a $3200 LG refrigerator just 2 years ago and purchased an extended warranty... it stopped working almost a week ago and can not get anyone out to fix it. Still paying on it and can not get service out to fix.. they actually suggested buying another one..are you serious. Absolutely horrible service. Beware buying anything from this store. Next time for sure Home Depot or Lowes. Never again DOES ANYONE KNOW OF A SOLID CLASS ACTION LAWYER.?

To make a very "month long" story short I will state this...DO NOT shop Conn's unless you want to patronize a store that DOES NOT care about how they treat their customers. For almost a month now we have been dealing with a TV that THEY broke by NOT following THEIR OWN POLICIES and PROCEDURES while loading it into our car after I told them many times it wasn't going to fit. It then took me over two weeks for a store associate to get the manager for me to speak with (He was never available or not in). Up to that point when I would call to get the number to call their corporate office I was told by three different employees at three different stores (one store located in the same area that their corp office is at) they could not give that number out. When I finally did get the corp offices phone number and finally spoke to a young lady there I was told service technician would call the next day. Well, I found out the next day that, that was incorrect. And we've been getting the run around since. **Oh, by the way, if you purchase the extended warranty $5++.00 and the product goes out and rather than fix they exchange it for you and you still have time left on the extended warranty you LOSE the time left on the warranty**