Conn's HomePlusReviews of conns.com

In the past 2 weeks my husband and I purchased furniture and a laptop at the store in Goodyear. The staff is friendly and the furniture is great quality. I was told that they had a two-week return policy on the electronics with a 15% restocking fee. When we tried to return the laptop they had so many loopholes that we couldn't return or even exchange it! So be warned that their 14-day return policy is backed up with so much small print that really you can't return anything. So please be cautious when purchasing electronics from Conns. You're better off going to Best buy or any other store that specializes in electronics who will take returns or make exchanges rather than trusting Conn's furniture for this kind of purchase.

I would give negative stars to cons home plus. Delivery is horrible ! I bought a refrigerator almost 2 weeks ago. They came to deliver it and said “it wouldn’t fit through my door” but they didn’t want to take the doors off which they were told to do when delivering. Anyway, the refrigerator wasn’t to big at all we went and double measured. They told me they would deliver it again and they never did. I called delivery and they said they can’t track it, they did not know where it was. So I called the store which I got it from and they said it was in the back so I went to pick it up and then they say it’s not there. I call everyday to see if they found it or for a refund and they say they can only give a 50% refund... um, I didn’t receive anything and I paid cash for it. Never use again in life I recommend no one use them ever not even to build credit. I emailed corporate a week ago still no respond. 🤷‍♀️

Having had a tedious in-store interaction many years ago ( Follow you around the store), we happened upon their store in Pasadena Texas 77505 today. Gave them a chance with the actual model number of a fridge/freezer and asked about availability and in black. Salesman had to go to another and look up, didn't recognise the number ( It's the same in Lowes and H.D. and several others) when when we asked about the tax incentive (Texas over Memorial Weekend) no - this doesn't apply !!! Wanted to charge a delivery fee but then said "I can Waiver that for you?" Once again a store full of underperforming personnel, I have been reminded as to why I have not entered one of these stores in over 10 years, they are useless, shame on me! I cannot see them surviving these times.

IF I could put a zero I would. I trusted a 70 year old Larry at AZ Mills Mall/Phx, Arizona, to do due diligence and do great customer service as I purchased $1600 in items, 1st time and last. Their computer system kept messing up when finalizing. NOT once did he restate that my interest rate would incredibly go up if I didn't pay off balance, which would entail like 300% interest, back to original balance. I had 1 more payment to complete my original balance and paid in store the the 11 the payment. Not once did the cashier say, don't forget to pay off your balance. Larry and I had a discussion when I found out I got shafted by "Conns" And said I normally call my customers to remind them, but forgot. They keep sending me increases as they know I pay my payments on time. Really? I recently paid off some furniture through a competitior and they texted me, emailed me left me messages "reminding" Me to pay off the balance so I wouldnt pay for something I didn't own or purchase. Disgusted in this company. Will be taking this to Attorney General.

After reading all the complains and insatosfaction, makes me realize I'm not the only one. Their interest is crazy bad, I paid all my amount but just because I was late on my last payment due to health problems they charged me double the amount I owed. I called and their excuse was that it was on their contract which I signed. But they totally failed to explain in detailed that you were going to pay double the amount of just interest. HORRIBLE STORE, I would never recommend anyone to buy from here!

If I could give them no stars I would. DO NOT BUY ANYTHING FROM THEM !!! They will Con you!!!!! bought a extended warranty for my 75" Sony TV. 9 months later it stop working. Call them and they cannot fix Sony TV's. There is more to this story but not going to waist anymore of my time. I will be call TV stations and give them the recordings i have of talking with their customer service dept.

ZERO STARS! THEY LOST MY LUMP SUM PAYMENT - NEVER SENT MY SETTLEMENT PAPERWORK THAT I SHOULD HAVE RECEIVED IN FEB 2020. HORRIBLE. WORSE THAN HORRIBLE. paid my balance off in full on February 27, 2020. This balance is moderately large, in the lump sum payment of $927.00- Since this, they have never sent me settlement papers, however they have sent me papers in april requesting me pay the balance that was already paid in feb- those papers also threatened sending my account to a collection agency. I called conns, spoke with the representative and they assured me that there was no reason for concern, they had flagged my account (that was closed in their office) for underwriters to send me my paperwork stating my balance in full had been paid. Flash forward to today, May 7 2020 - my account that is paid off is with a collection agency (Sequium) and is being reported to my credit as unpaid. I have been on the phone with Conns, and Sequium all morning, Conn's can see my notes from all the calls i have made, and can see my account is closed - however they cant find my payment that was made in Feburary anywhere in their systems and i have had to now track down my bank statements to send in to prove their mistakes. I assume i will never be compensated for all of this, as Conns referred to this as a minor inconvenience, that same representative for Conns (Gloria) refused to put me on the line with a manager or supervisor, and kept promising me she was sending me an email with details of my payments made on this account- however i still have not received this email, she then put me on hold - and transferred me to the collection agency they had sent my closed account too. So after speaking with their (Sequium's) Manager Trent he agreed to allow me to send in my paper work proving this has been paid, once Conn's complies and sends me the paper work. This clearly is not a minor inconvenience. A minor inconvenience is my pizza not being made on time for a pick up order. Never in my life would i ever recommend Conns to anyone. They have "lost" my payment, however luckily I have the bank statements and will stay on top of this until it is corrected. I hope other people can see this and really take into consideration how big of a company this is and how this should not be a problem 3 months on down the road from paying off your appliance. MAKE SURE YOU GET YOUR PAPERWORK FROM CONNS. THEY HAVE BEEN VERY SHADY THROUGHOUT THIS WHOLE PROCESS ABOUT MY SETTLEMENT PAPER WORK. I can say from my experience- once I do get my paper work, I will be in an attorneys office faster than you can even imagine.

I purchased a $3,000 dollar mattress from Conn's, and they delivered it to my home with a missing piece so half of my mattress does not work or do the things that it is supposed to do. I have contacted the managers who promised it would be fixed but never fulfilled their word, and after being on hold with corporate for 40 minutes, the lady said it is my responsibility to call the manufacturer of the mattress. I'm sorry but I spend a lot of money at this store and after all my business all of the employees turn me down and tell me to call myself, am I missing something??? First of all, I did not know I was going to be buying a broken product. This is definitely my last purchase from this company and I do not recommend it to anyone anymore.