Conn's HomePlusReviews of conns.com

First-time customer. Best service ever Derrick was great and did everything to help me. Answer all my concerns .

Do not purchase from this store. I placed an order for appliances with installation. Installation was scheduled for a different day than delivery. Installers never showed up. Every time I call I'm told they will get back to me or I'm placed on hold until call is disconnected. I was hold once for an hour. After two weeks of this I asked my order be cancelled and items picked up. They will not schedule pickup until restocking fee is paid even though they have not fulfilled the order as purchased. I am now in the process of filing a complaint with the attorney general of my state. The appliances are sitting in my living room. Horrible company.

Total rip offs. BUYER BEWARE!!! We were told we could not pick up our merch from the warehouse because it needed to be put together, only to have it delivered already assembled in a box. That's their clever way of charging an extra $150 delivery fee. Not to mention the merch had to be delivered twice because the 1st time it was delivered the merch was defective. All I can say is if you are able to pay them off early, please do, so you won't have to deal with the underhanded, sneaky, unorthodox & impractical manner in which they operate! I wish we had known better!!

Experience was good, salesmen were knowledgeable and helpful. Prices close to manufacture prices. That was my first review of Conn's. I was a customer for years, never missed a payment, always paid early and I did this on SSDI. Everything was great with Conn's until my last payment. Just before I made my last payment, I went into Conn's to buy another computer. My credit with Conn's was great, and I really liked the store and people there. I picked up my new computer and headed home. I logged into the Conn's payment site and made my last payment to close the old account. It was a big achievement. My last payment was for $129.23. I did it, I paid off a Hugh loan with no problems and increased my credit. As I mention before, I am on SSDI. I am a complete paraplegic and totally deaf. I am unable to find work because of my disabilities so I have to budget everything down to the last penny. A few days after I made my last payment on my old account, I logged into my bank to make sure it went through OK. What I found was that Conn's took out a double payment for $129.23. I thought no problem, my other bills aren't due yet so I contacted Conn's using my IP Relay Service. (IP Relay works through an operator who translates what is said into text for me, and visa versa to who ever I am calling. After the call I have a written transcript of the call). I called Conn's customer support and spoke to Haley. After verifying my personal information, Haley promised that she would put in the refund. I thanked her and ended the call. After waiting for almost two weeks, the refund wasn't made and I begin to stack up late charges and fees for other bills fast. All because of the extra payment that Conn's took out. I had to contact Conn's again, but this time I used the chat feature on their website. I was connected to Daniel in Conn's collections. I explained what happen with the double payment and told him what Haley had promised to do with the refund. After the verification process, Daniel looked at my records. He told me that do not see that there was no refund authorization placed on your old account. I was getting upset. After going over what Haley told me again, Daniel connected me with Yelipsa in customer service. Yelipsa told me that the extra payment was transferred to my new account. She also said that because it was transferred, I didn't owe a payment until June. (It's April now). I asked her twice, are you sure about my payment. She said "YES". Now I would have to deal with all of the overcharges caused by Conn's. My monthly SSDI check is over $1080 and I lost my entire check to overdraft fees and charges. May came, and I logged into my Conn's payment portal, guess what, It listed a payment was due that month. I thought maybe it was a mistake, and to wait a few days. No, nothing changed so I emailed Conn's this time. I talked to Karen. Karen didn't mention the refund. She didn't know about it. All she kept saying was that my May payment was returned, and that I needed to pay it. I sent her copies of all the conversations I had with Conn's but it didn't help. I gave up. I was pissed, in the hole with my bank and other bills. Conn's didn't care. So I packed up the new computer and took it into the store I purchased it from. The night manager read all of the conversations, and then apologized for what happen. He said that he could try to talk to billing, I decided I had enough of Conn's I gave up the computer and he called it a repo. Then explained that they would have to auction it off, and try to credit my account. The manager suggested that I write about my experience in social media. That is what I am doing today. This experience has left a hole in me. I worked hard to be one of Conn's best customers. Never missed a payment, never was late. This is how Conn's care about it's best customers. They don't. I never did get my refund.

I promise you if this could be zero it would be triple 000. My first experience was great. Purchased washer and dryer first. Went back to get my granddaughter a bedroom set. Then went back to get myself a new mattress set. Washer and dryer almost paid off. I was late a couple of times. Customer service informed me, I could combine the bed set and the mattress set into 1 account.( I had three different accounts and the first account was two or three payments away from being paid off) when you combine accounts, the bill must be paid current, once the payment is applied and shows , at that time the rep is to send the request. THREE TIMES THE REPS DID IT WRONG AND I WAS TOLD THEY DID IT WRONG THREE TIMES. And they wanted me to keep redoing the process to fix it for THEM,as to were it caused me to default on payments ,which kept doubling. They were not willing to fix it, they kept lying telling me that they sent it to the higher up as a high priority issue They never did send anything. I had to keep calling them every week on the phone for hours. My kids were furious. I’m on fixed income, so in order for me to keep fixing their Reps mistakes I would have to miss other payments from other’s companies to fix the problem.I had to keep calling them because I was waiting for them to fix the issue ( YOU WILL GET A CALL BACK I WAS TOLD )that’s what caused my account to default into back payments. They lied ,told me there was notes ,they told me that the calls were being recorded ,but no one no one returned my call or even tried to fix the mess that they did the three times. They have the worst customer service representatives who don’t know anything. I don’t know if they do any kind of training or not but this company is the worst the worst

Conns did an automatic withdrawal of two payments from my checking account and acknowledged their mistake. However, their mistake caused insufficient funds to cover other transactions to my account. It will take about a week before they put the money back into .y account Meanwhile I am being charged $28 for each transaction because Conns has my $367. This is so unfair and should remediated immediately since it was their mistake.

If I could give 0 to Conns Home plus in Corpus Christi Texas I would! They are money hungry thieves who will sell you with a smile and then stab you in the back! I purchased a Norditrack treadmill in February and to this day I have half a treadmill in my bedroom and from the store manager James McFadden to Yolanda in Corporate have been totally useless. They don’t return your phone calls and leave you hanging on the phone purposely. I asked for them to pick up this part I have and bring me a new machine which is what I bought and paid for and I got a cold e-mail from a Yolanda in corporate that my request for an exchange was denied. How can they get away with such practices? I am reporting them and making a formal complaint to the OCCC and the Better Business Bureau. I suggest others having problems with this company do this as well! Buyer beware of Conn’s Home Plus!!!

Conns CB is a very unscrupulous company. They lied about sending gift cards on a promotion last June. Stay away please