Conn's HomePlusReviews of conns.com

I purchased a sofa loveseat and recliner May 31 2021. As of today I am only satisfied with the recliner. The sofa and loveseat came in and it was discovered within days that they were both damaged. They issued an order for the 2 pieces to be replaced. The new items came but sofa had to be sent back because of severe damage on one corner. New loveseat was left and original sofa had to stay here. It was then discovered that love seat has damage on a corner and blue foam is sticking out from packaging. I finally then received another sofa that is correct but the delivery service couldn't take the loveseat back. That was last Saturday July 10th. I called the store manager on Monday to report this issue. An assistant manager took down information to give to store manager. Still no communication from the store. The first payment was due on yesterday July 14th and I refuse to pay because I still don't have correct furniture. Before the sun came up this morning I had a notice that the payment was missed. I just want this sofa and loveseat removed from my home. If the service is this poor since purchase I can only imagine how poor it will be after 1 year. The recliner is the only thing I have been using and it was purchased on another account. Run don't walk away from Conns. Worst experience ever. I waited 6 years to buy new pieces and I hate I shopped at Conns!

This company is the worst to deal with. The worst customer service experience of my life. We had a tv delivered and the same day the screen went black and hasn't worked. I have called several times getting nothing but the runaround. They refuse to help in any way telling me to contact the manufacturer. That they can't return if the TV isn't working. This is ridiculous spent over $4k in their store and don't have a working TV. This is the conns at az mills mall.

I honestly am so disgusted with this company. After making extra payments to pay my washer and dryer off early. Half way through they change the price my balance went from 1865.00 to 2000.00. They had the nerve to then add non things i had not ask for.... This company is a rip off....

Bought a 75" Samsung TV. Got it delivered and set up. The picture and the sound do not sync - its like watching a foreign dubbed movie. We notified Conns, in person at the store, the very next day. They supposedly set up a service call but they didn't show up. When I called they said they scheduled it for next week. That day comes and no one shows. I call and they say they will come two days from then. Guess what, no one shows! So, we go to the store and tell them we want to just exchange the defective one for another of the same TV. We are told there will be a 15% restocking fee AND a service tech will have to come out and verify the problem before they will take it back. Mind you, this is a DEFECTIVE TV that was defective when we got it! We didn't just change our minds about buying it - it came out of the box DEFECTIVE! Finally they said they don't have a service tech in our area (!!!) and they scheduled a Samsung tech to come out. He did and was very nice but said the TV needed a new motherboard. I told him I just want to return it for another one. If I wanted a refurbished TV I could have bought a refurbished TV and not paid a new TV price! But Conns says they will not exchange it. I have not given up yet. I know I will never buy anything from them ever again and I wish I could tell everyone how bad they are.

This place is the worst place for customer service little loan business service they don't talk to people they are rude on the phone just typically a couple of them are Deborah Wayne Arlene and Nicole I have no never experience anything is worth is this place I tried to make an order and by talking to the corporate manager or owner they do not care about how we feel or about our business they want to shove you off and not answer any questions they are all rude if I could give them worse than one star I would have

This place is an absolute JOKE! If I could give a zero, I would! Ordered a washer and dryer! Never got a confirmation call for delivery! I call and they give me a 3 hr window....Ended up being 4 1/2 hours. I couldn’t get the washer to work past the wash cycle.....When I pulled it out, they had left the shipping pin in! I’ve been waiting 3 days for a return phone call!!! NEVER again!!!

We bought a TV last year, and a year later the TV suddenly turned off, and stopped working. We called them about it to see if we could get it fixed, and we found out that the warranty for it expired a little after the TV stopped working. So we have to pay for the entire service including the person checking it out's travel fee. So, that totals out to pretty much the same amount we paid for the TV. Having to pay for about just as much as we payed for the TV to have it repaired feels like a rip off, if you asked me. It's supposed to be brand new, and we expected it to work and last for a long time, at least more than a year. We definitely did not buy this TV so that we have to pay just as much as the price for the TV for repairs a year after we bought it. I thought I would be saving, but I ended up having to pay more. It's really made me distrust this company after this.

This company tries to put up a good front.... but in all reality, they're customer service, and "customer first" ethic, needs some serious evaluation! I ordered a dishwasher and scheduled a delivery and installation 2 weeks out! Requested time off from work to be home for the two days. Waiting around all day on the day of my scheduled installation, only to call and find out they had rescheduled me for the following week, without notification via text,call, or email, and after I had confirmed and taken vacation. Not to mention, customer service transferred me 3 times, and had me on hold over 45 minutes! Buyer beware!