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Conn's HomePlus (conns.com) has 413 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
Also known as
conns.com
Website
conns.com
Category
Furniture Stores
Location
The Woodlands, Texas
Listed on Five Star Index
2026
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Most recent review: March 2026.
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I was delivered a chest of drawers and everything seemed fine. I got a damp cloth to wipe off the hand prints, and when i wiped across the front of the drawer the paint came off. There was a dent and they covered it with paint. I called and they said too bad you signed for it. They knowingly gave me damaged furniture! Do not buy from Them in Florida! They do not stand behind there products or care about there customers! Intentionally defrauding the customer is a very deceitful and dishonest way to conduct business!
JM
Jennifer M.
Brand New Sectional came ruined and they refused to bring us a new one…
We bought a new sectional that came with a hole on the arm rest where the material comes together. I called the same day (I was at work when it was delivered), when I got home to let them know, they refuse to replace it stating "they do not return furniture". We are very disappointed and will never use them again. They definitely live up to their name on this one.
EM
Egi M.
BLARRING MUSIC
Tonight my husband and I went to the Conns at Metro where the manager, daniel chavez, was blarring heavy metal music. We were unable to hear the sales man while asking questions about a dishwasher. Very unprofessional
RP
Robert P.
NOTICE: THIS REVIEW IS NOT ABOUT THE STORE, ITS EMPLOYEES OR THE LAS VEGAS STORE... IT IS ABOUT THE FINANCING MATTERS!
NOTICE: THIS REVIEW IS NOT ABOUT THE STORE, ITS EMPLOYEES OR THE LAS VEGAS STORE... IT IS ABOUT THE FINANCING MATTERS!
PERSONAL AND CONFIDENTIAL
February 26, 2022
Team,
I am writing this review in regards to the Financial Department. If you are a Client and Customer of Conns Home Furniture, You need to READ THIS NOW.
I want to WARN YOU that if you get approved for a Credit Product Called "Retail installment contracts at Conn’s HomePlus" You need to be aware that if you accept this purchase line of credit, that you will be subject to an interest rate of appx 35.00 percent. Your approval will be valid for approximately 3 weeks and during that time you will need to make your purchase.
Once the purchase is complete, you will receive something called a "Payment Book" in the mail. You will notice that the amount that you are instructed to pay from the payment book IS NOT THE CORRECT AMOUNT TO ESTABLISH PAYMENT IN FULL WITHIN 12 MONTHS. This is important because the way that the data is presented, shows that you have a specific payment due on a specific date.
You will also notice that if you make the payments pursuant to the payment book exactly as requested, that you will NOT HAVE PAID YOUR ACCOUNT OFF IN FULL, and you are subject to a 4,000 backcharge (on a 5,000 loan) retroactive to the date of the transaction.
The ONLY WAY THAT YOU SHOULD EVER ACCECT THE TERMS OF THIS AGREEMENT IS IF YOU CAN PAY THE ACCOUNT IN FULL.
As you know, we litigate in Federal Court on a Daily Basis. This type of conduct must be reviewed by the Consumer Financial Protection Bureau, as the Fifth Circuit has ruled that these types of arrangements with consumers do not hold up under the "Least Sophisticated Consumer" Provision of the Law.
Today we called the number listed on the "Payment Book" and were routed to an INDIA CALL CENTER where we spoke to a collector named Annand and his manager Saurabh. They were told on a recorded line (NEVER EVER SPEAK TO THESE PEOPLE UNLESS YOU RECORD THE CALLS) that they were prohibited from contacting me for any reason.
The bottom line is this. If you find that you are a victim of this scam, we want to hear your story.
We will update this thread on all of our national feeds and platforms as things develop.
Conns, You have been warned. This type of usury is injurious to the American Public and we are going to ensure that you are clear on our position.
Govern Yourself Accordingly,
Robert Paisola
CEO and President
Western Capital International
Class Action Litigation Team
702-219-3624
DR
Dr. Robert P.
CEO to CEO- Conns Las Vegas- The Experience
Hello Team!
I wanted to take a moment and provide a very detailed review regarding my experience with Conns Home Furnishings in Las Vegas Nevada.
I recently bought a new condo and needed some awesome furniture. I went to the Conns Website and quickly got approved for a large line of credit. Within about an hour of being approved, I got a phone call from Mr. Robert Bocellari Jr., personally inviting me to come into the store. That impressed me a lot.
Over the next two months, I had to travel for work, so I did not get in to see him. However last Sunday I popped into the store and he knew who I was! Wow! So I decided that this was a place that I felt comfortable shopping with. Over a 2 1/2 hour period we went row by row through the store.
The day of delivery came and it went flawless… just a mixup on Gas vs Electric for the Dryer. So tomorrow, with the help of Mr.Pedro Marrufo, A Senior manager, I am lol set for a new dryer install.
Those of you who know me understand that I rarely post like this, but when given exceptional service, I use my worldwide corporate media platforms to share my findings.
PRO TIP 1- If you get approved for the CONNS IN STORE CREDIT, be sure to ask for 12 months same as cash. I read every legal document and noticed that on a 5000 purchase, that if you are given a specific date to get it paid in full… do it… or you will receive a 4500 interest back charge. To me this is all free money, as we will easily pay off the balance in full in 6 months. If you do not get an option for 12 months same as cash…. Look for other financing. The base rate is over 35.95 Percent. So your 5000 purchase will end up costing 9,246.00. (You have heard our worldwide podcasts on Apple Google and Everywhere podcasts are heard.
PRO TIP 2- Listen Closely. YOU ARE NOT REQUIRED TO PURCHASE THE CREDIT LIFE AND DISABILITY INSURANCE —- It is VERY COSTLY. Before you go sign your documents, grab a copy of your Home Owners Or Renters Policy. If you have any issues, feel free to reach out to me and I can help you!
PRO TIP 3- ONLY USE ROBERT BOCELLARI AS YOUR SALESMAN- IF HE IS NOT THERE OR PEDRO IS GONE- LEAVE AND COME BACK. (Tell them you Read this from Rob Paisola)
Photo 1 is New. 2. Is New 3. Is the 85 inch tv in my bedroom! 4. This is the couch that we got rid of (gross) 5. That is a photo of me, taken in 2-22 at Hamilton. Yep, this is REALLY me writing all of this!
I am hopeful that this review has helped you and your family. Robert and Pedro are absolute superstars!
Thanks Conns!
Robert Paisola
CEO
Western Capital International
Las Vegas, Salt Lake City, Miami, Columbus Ohio
1-702-219-3624
AN
ANONYMOUS
CONNS is a rip-off!
CONNS is a rip-off!! Do not use this company. I purchased items and got to the end of my payment book meaning this was the last payment, and then I was advised they calculate interest daily, so my actual payoff is another $500 and not what the book shows!! this should have been factored into the payment quoted. AVOID THIS COMPANY AT ALL COST!!!!
CS
Charles S.
was a previously satisfied customer
was a previously satisfied customer. bought appliances 5 years ago and delivery guys installed them. This time new appliance delivered and delivery guys tell me another person installs it. sales rep said nothing. now i have to wait 2 days for my $180 install. stay away.
MM
Marla M.
Similar to everyone else
Similar to everyone else. Purchased a $5,000 bedroom set for next day delivery. Driver shows up with set unpackaged and tried to bring it in the rain. It was a cloth upholstered set, rain would do damage. Contacted the store and was told "go outside and give him some blankets to cover it". I paid $170 for delivery and i have to damage my own blankets. We rescheduled for the next day and the driver shows up and this time they bought a display model from what i was told that had black sharpie marker on the cloth. I asked for a brand new set, not a display model. The driver asked me to sign a waiver releasing him of any liability of the damaged furniture which i chose not to do. You brought it to my house with marker on it. They tell me we will come back in 2 days with a brand new set. At this point, i cancelled the order and went to gallery furniture. Set was bought to my house within an hour and free delivery. Will be my first and last time using this company.