Conn's HomePlusReviews of conns.com

They make you go through hoops if there is anything wrong with your delivery, especially if u buy a $25 dryer cord at Home Depot that they sell for $40 at Conn’s. They will refuse to install your appliance if u bought parts anywhere else and then tell u they can’t send a tech to see what’s wrong with your appliance after u install it yourself because they didn’t install it. Had to go through the store and have a manager arrange a tech to visit through corporate. I was Leary about doing business with Conns based on all these negative reviews, but Conns itself is a decent to average experience from the pov of a consumer purchase from a store. The problem lies with service after the purchase. They come up with all these things saying they can’t service u because of this or that so if u buy the extended warranty u just wasted your money if u bought parts elsewhere.

WORST Experience in 2022! CHEAP IS VERY EXPENSIVE. so called credit $5,000 = 95.45% on top of your cash item price AFTER 90 days. They will NOT tell you about it, it's called HIDDEN LEASING FEE! BE WARNED BE AWARE SAVE YOUR MONEY. Dont fall for it! We were attracted with $5,000 credit application thinking we are going to save as we grow our little family, little did we knew that we are going into a trap and a lifestyle debt scam which we never planned for! We went to the store in Charlotte because of the so called applying for "credit worth $5,000 to be approved. "When we were referred to conns store in charlotte. Ones approved my wife, and I didn't know that we were going into "a scam" unplanned budget with enticed hidden DEBT so called hidden leasing fees of each $9457.28 to pay after 90 days elapsed that will be added on top of our cash item price that each of us spent in the store. In my case for example after 90 days cash item price $4214.90 was expired and automatically i entered into plus debt called" leasing fees of "$9457.28 to be charged into my account so my total debt is $14,472.12 with conns/american finance the lesser. Remember I just went to purchase items only worth $4,214.90 and ended up with a debt to pay of $14,472.12 unplanned debt, still in shock to date yet we are still in recovery pandemic season trying to catch up from losses and stress pandemic season costs. At the same time God had just blessed us with Twin girls? so we are still in great shock which debt as we are taking care of our little ones with unplanned hidden leasing fees, how long each of us will take to clear this scam? Remember also that at the store they calculated and gave us biweekly payments of $273.25 each which we are committed to be paying biweekly to clear our initial cash item price $4214.90 plus any taxes that are added to each accounts, sub totaling to $5,334.80 each which we thought was my debt to clear when given iPad to sign they never mentioned to us or me that the leasing fees will be added after 90 days elapse of $10,000 each will be added to our cash item price after 90 days to the both accounts. If we could have read that we are sure, we couldn't had signed that iPad paperwork. THEY NEVER SHOWED US that section of the leasing fees Infact a fool of the lowest fool couldn't sign that iPad paperwork if they had showed us the leasing fees after 90 days. We could never go on with the purchase. If conns/american finance told us that after 90 days a leasing fees will be charged to each account totaling to $10,000 extra after 90 days, we couldn't never sign or applied for the so called $5,000 credit. CHEAP IS EXPENSIVE it has hit home. Kindly if you go to any conns stores before signing those iPads ask them and let them show you the total sum of the so-called LEASING FEES before signing or else you will be crying just as us still in great shock to be paying hidden leasing fees $20,000 on top of our cash item price that we were not told about. I was approved for $ 5,000 credit to spend at the store just as my wife too however this was a big scam, and a life regrates! We wish we knew better. We SHALL NEVER refer anyone to CONNS stores with the lessor so called American finance to turn our names. My wife and I each have a debt with conns / american finance of $14,472.12 each to clear. my debt is $14472.12 my wife is $14472.12 total debts$28,944.24 for just for FEW furniture that could have cost us each $4214.90 times 2 = $8,429.80 so conns /american finance will be taking $20,000 from us yet we only went to get approved for credits worth $5,000 each? From $5,000 credit approval i will be paying $10,000 extra as a hidden leasing fees after 90 days yet i pay my biweekly payments the same amount they gave me in the store after themselves calculating the figures to be paying so as my wife, so my debt is no longer $5,000 but $15,000 what a scam! Pls BEAWARE BEFORE TAKING CONNS CREDITS!!! from a concern client with conns/american finance that's my review and experience with them? still in distress and shock with unbelieve. NB: The customer care department individuals that i spoke to and my wife spoke too were not listening to our concerns. They are worst and very worst never want to listen to customer's concern.

Purchased 4K sofa and recliner , one year later leather couch was peeling, when i contacted Conns they told me i didn’t get the warranty and I’m stuck with the peeling furniture.

Worst experience ever! We purchased a set of couches a love seat and a sofa, I received them on 04/05/22 and the love seat felt defective the recliner on the right side didn't rock as smoothly as the one on the left side. So I sent it back and kept the sofa because I was advised I would get another one delivered on 04/07 that worked correctly. 4/07 I get the new love seat and it seemed fine so I signed off on it. 30-45 minutes into sitting on it, it started squeaking and rubbing against the center console. They sent out a tech that same day and he HIMSELF deemed the love seat defected. Curtis the tech called Blanca at the warehouse had her on speaker and she said she couldn't take any notes because she was leaving but she would call me the next day 04/08. I never heard back from her! I called the sales rep Eric at the Cockrell hill location and was advised that he and manager Luis would work on it, and would get me a refund/exchange for a different set. (since this set apparently is defected, this is the second love seat they bring defected) what can guarantee me the 3rd one wont be defected or start having issues hours or days after I receive it! Today is 04/11 and to this day I have not heard anything from anyone. I called Customer service and was advised that she sees an email where the warehouse is saying to reach out to the store. I called the store on 3way with the customer service rep and Luis stated he has no control over it. That they are waiting on a response from Jojo That this goes above him and since I signed off on it that, that's the reason its taking so long for a response. (at this point I feel like they are trying to make me responsible for something that is defective, I would of never accepted it if it wasn't working right as soon as I got it). At this time I just want them to pick up their cheaply made couches and never shop with them again. I have contacted my synchrony acct and started a dispute. I have contacted customer service, and was advised they would be escalating an email to a department above customer service! This is very sad and disappointing, I am having to turn away guest and family from my house because I don't want anyone to sit on the couches. They were so FAST to send a tech same day the claim was made! But no one can reply back on when they can pick these couches up! Worst furniture store I have ever shopped at! The furniture that they bring you is not the furniture they have at their showrooms. Like someone said below in a review, THEY REALLY HOLD UP TO THEIR NAME CONNS! DONT SHOP HERE! SEEMS LIKE THEY COULD CARE LESS ABOUT THEIR CUSTOMERS HAPPINES.

the worst place to buy is that store located in the chopin plaza of horizon park in hillsborouhg and dale meabry, very bad attention they do not explain that you cannot change or return and that they charge you a fee of 18 percent and the products come with defects, In general, not even the supervisor can give an answer, what they told me is that the person who sold me the products no longer works there, without a doubt the worst place I do not recommend it to anyone el peor lugar para comprar es esa tienda ubicada en el chopin plaza de horizon park en hillsborouhg y dale meabry , muy mala atenvion no te explican que no puedes cambiar ni devolver y que te cobran un fee del 18 porciento y los producyos vienen con defectos , en general ni el supervisor puede dar respuesta lo que me dijeron es que la pwrsona que me vendio los peoductos ya no trabaja ahy , sin duda el peor lugar no se lo recomiendo a nadie

Do not shop at this store. They send the wrong item then pressure you to pay for it. It’s a joke.

Conn's more like conn artist.

They have yet to fix the problem with my washer. I'm on the 2nd one that has the same problem as the 1ST one did. Plus the door latch is broken. They had yet to address the problem. Can't get any satisfaction with the number to call. So I'll let everyone know online. They kept sending repair out but it needs replacing. I just want money back now. My payment is due. I will not be paying for it.