Conn's HomePlusReviews of conns.com

I placed an order that was supposed to be delivered on Friday. It never showed up and we had water damage at our house so I forgot to look into it. A couple of days later, I reached out and asked the status of the dishwasher. They said someone should have reached out because the dishwasher is not in stock and there is no restock date. So, I wasted a lot of time thinking I had this dishwasher coming with no notification. So frustrating.

I financed a 70' LG tv I picked up, it wasn't inspected at the warehouse I was told several times to make sure I call within 24 hours if there was damage, as soon as I pulled the tv out the box I noticed it was damaged I called conns right away to report the damage, I was told that someone will get with me within 24 hours for a solution it's been 2 weeks and nobody has called me to resolve this issue. I have called them numerous times and have been told there still working on resolving this issue.. the president of the company is denying my exchange! If a warranty wasn't offered an inspection wasn't done that should be automatic grounds of an exchange! It's negligence on the person who loaded the tv to not even think to offer an inspection and the customer rep who helped me with the sell should have also offered warranty for the tv... conns is horrible, they're communication is horrible and their decision making and how they treat their customers.. they have a 93% rate at bad reviews this goes to show you just how bad conns is... I don't recommend doing business with them. Their not personable you can't reach anyone at the corporate level! Wouldn't recommend at all! I will not pay my monthly financing fee if I am not getting an exchange for their broken tv... they live up to they're name for sure THEYLL con you out your money and leave you in a horrible position!

WORST company ever! I bought a $3k couch and paid for a warranty just in case and NOTHING has been done about my couch that broke 3 weeks into having it. I am livid and no one there cares! Been over a month and a half and NO resolution at all. Oh, and their vendors who supposedly work on the broken couches tell you to ask for a new couch if it’s broken so they don’t have to fix it. Then they tell the warranty company you refused service. What a JOKE!!!!!!!!!!!

Conns will cheat you and lie to you. I purchased 2 Jackson Catnapper recliners. Total of $1300.00. One chair is fine, so far. The other was damaged when I opened the box. The button for tufting on the chair back is broken. I filed a claim and instantly was denied in less than 5 minutes. I tried getting the Mesa Az store manager involved. All he wanted to do was give me the phone number I already had. We got into a heated arguement, and the immature boy hung up the phone. Conns will lie and cheat you. Do not do business with this company. They do not honor their warranty, nor are they willing to help with a claim. Buyer beware!!

I bought a GE Washer at Conns. The washer is obviously defective. I've had a terrible time with a replacement or them even repairing it correctly. I've had atleast 10 service calls and repairs and still the washer is not working. They won't issue another washer and I even have the extended warranty. There's also been communication issues with the call center. I highly recommend shop elsewhere! I will never shop at Conns again.

Did not honor the service contract I purchased for my electric dryer. Door fell off - they say it’s “damaged” and not covered - the hinges malfunctioned

Do not buy anything from Conns they out source their customer service to India and Philappenies. I called to have my due date changed in September 2021 and talked to two or three people because they transfer you. I said I want my due date to be changed to the 30th of each month that’s when I get one of my checks. Was told good to go. So I started paying around the 28, 29 of each month. Well come to find out a 741 laptop my third computer I have bought from Conns ended up being a 1500 dollar mistake of hell. They lie, told my to FOff and told me I need to manage my money better, that my due date cannot be changed and one story was my funds were never posted to my account, went to store in woodlands because I could not see anything online stated I had no account. I just want to pay off the 400., I actually owe them and be done. Nope that did not happen. I have talked to 14 different people since Friday been told things 6 different to Sunday’s and nothing has been corrected or dealt with. So I warn you now do not buy anything from Conns I have been a customer of theirs since 2007 and never have I been done this way until now. If you do when you need customer service you have to ask to speak to someone on the United States you may not get anywhere thou.

Worst company to deal with and I recommend you stay away from the con that is conns. Don’t use this place for anything. The new items I purchased under extended warranty require service by Conn’s. The customer service has lied and claimed I cancelled an appointment, which was false. Finally sent someone to fix reoccurring issue, he ordered parts, then Conns claimed parts were sent to wrong place. THEY DONT KNOW THEIR OWN SHIPPING ADDRESS?? I don’t care if they take a part off another dryer or replace this one. I care that I pay for a service and overpaid for a product that the service team isn’t capable of fixing. I care that I have missed several days of work in order to be home for this repair. I care that for almost a month I’ve paid for service on a dryer that doesn’t work because of something as simple as a timing knob. I care VERY MUCH that I had to build my own clothesline and hang my laundry to dry and continue to do so because the supervisor spoken with last never returned my call. I want this resolved without it costing me more and so I can use the item I payed for. Dealing with rude customer service that lies to me is beyond frustrating. I want the dryer repaired, replaced, or refunded immediately.