Conn's HomePlusReviews of conns.com

I ordered dryer online, took day off waiting for delivery, later that day I checked on delivery,Oh we’re out of stock on that dryer, Reordered a different one,took another day off,and now they tell me, the dryer kit will be delivered today and the dryer will be delivered tomorrow,another day wasted. Y’all just lost another customer.

Conns repair service sucks. They do not honor their service contracts. And dont stand behind their furniture

I wish I could put zero stars. I purchased a fridge from Conns in Feb of 2021 and it was 12 months same as cash. I paid all my payments on time and in Feb of 2022 it was my last month to pay off to get same as cash. I logged on there online portal and processed a payment of around $668.00 which would have covered the total balance. I assumed it was paid off, two months later I noticed it was still on our credit report so I logged in the portal just to re-verify and what do you know. They changed the date on my last payment to go through on May 6th which therefor added thousands in interest. I called them and they said "since I been paying extra, I didnt have a payment due till May so there portal automatically changed the payment date to May." Apparently I shouls have made sure the payment actually came out. now I owe thousands more then I would have if they would have took the payment I processed. I was originally happy with the service and ready to purchase more intill this happened. They are ripp offs dont buy from here.

this has been the worst experience! items were to be delivered Friday, had I not called I would have never known I was not getting a delivery! after trip to store i was told that my items would be here today (Sunday) and they would call yesterday for time.. No calls period.. no returns calls period! After i was assured my items would be here today, i got rid of the other bed, now looks like i will be sleeping on the floor. I am disabled and this stress and lies is way to much..the delivery is the worst too.i am so angry!

I bought some Bose glasses today. They did not have a pair that I bought to try on. I got to my car and tried them on and didn't like the fit. I went back in the store and ask to swap to the tempo. I was told there would be a $37 restock fee. YOU LOST A LONG TERM CUSTOMER OVER $38 DOLLARS. I MIGHT HAVE COME BACK AND SPENT $1500 ON FURNITURE. THE STORE MGR WAS ON VACATION SO I HAD TO DEAL WITH JENNIFER. BASIC ECONOMICS!!!!! IT WOULD BE A BIG ZERO IF AVAILABLE.

Called to see what time about delivery would be, got bounced back and forth to about 6 people. Some lady named shanikwa was rude and I was asking if I could get a sooner delivery date cause it was pushed another week out and I didn't want to have to cancel so she said ok I'll just cancel order and hung up.

Purchased Stove and Microwave. Was told my old stove and micro would be hauled away. They did not haul way.... Also, they would not install new products. I was supposed to have purchased an Amp wire ring cord for stove. Salesperson Jason did not tell us or provide this. My brother had to go back to store to purchase so the installers would come back. I then have this huge box and stove in my living room for days. Keep in mind this was all a next day advertised delivery. The manager on duty Mariana told me not to worry she would take care of this. We would be reimbursed for cord and compensated for all. I call back after a month goes by. No reimbursement on my credit card. The New manager Chris was very rude. His comment was ...Why should I reimburse you for something you should of bought???? Hu?? This was a bad experience for the start!!!!! They lie to you be very careful.

WARNING! WARNING! Do buy from Conn’s furniture!!! I purchased a mattress from Conn’s in 2020, the mattress had a 1 yr warranty on it. (I did not purchase a protection plan). Last week I noticed that the spring broke through the mattress on both sides. I contacted Conn’s and they explained to me the warranty had expired. Fine! But this is a manufacture defect! They sent a Tech to my home to look at the mattress. Long story short I called to today to see what the outcome was. CLAIM DENIED!!! I was told that even had I purchased a protection plan it would not have been covered. Why???? Because my account was paid off and closed! I spent over an hour trying to get some resolution but to no avail. With all the prompts you have to go through and the people that claim to help you, they all said the same thing…I’m sorry. Is there anything else I can help you with? Hell no! This Serta mattress should have lasted longer than 2 yrs! Customer Service is LOUSY!! And so is Conn’s!