Conn's HomePlusReviews of conns.com

Purchased over 7000.00 worth of items. Refrigerator,washer,dryer,living room set. This was a contract base purchase for 12 months at no interest. Payed 11 months on the 1 day of each month. The payment was schedule for the 10 of each month but wanted no problem with payment not going thru, just in case. Went over to the store for my last payment and asked for the payoff amount. They said I owed 2700.00 in interest but if I payed all now it would be 2500.00. I told them that this was on a set contract no interest if payed in full at 12 months . And the run around started. You have to call this number they will tell you the amount you owe. I called and was moved from one person to another then another and then they disconected me. I went to the manager at the store and told them again that I needed the last payment amount. He said I cannot give you an amount because it is not exactly they will charge you the full interest even if it is off by a cent. So I would have to pay 2700.00 in interest. I called again and they could only say to call back on in 2 days and they would have more information. I told the manager that I did not think this was the only time that they had done ghus type of contract sale because it is in their website as one of 3 different types of purchase options. How is this possible that they would not have the correct information. The people that I called all 3 said the same thing that I owed 2700.00 dks in interest. This is bad in many ways they stant for a con gob . If not resolved I will call police to get this situation in a case number to file in court. For decitduous practices and false advertising.

Don't trust anything they tell you. I decided to buy a refrigerator on Thu after talking to two sales reps who told me that it would be delivered on Sat. I ended up making the purchase on their website, which said it would be delivered on Sun. After completing the sale, nobody ever contacted me about a delivery schedule. I called on Fri to make sure the order went through and the rep verified that it would be delivered on Sun. On Sat, I still had not received any contact about a delivery schedule so I called back again and was told that I would receive a delivery time by 8pm that evening. Here is is on Sun morning at 10:30am and still haven't heard anything from them. I called once again, and this time got a rep who told me that it would NOT be delivered today because they haven't even processed the order yet. Obviously, NOBOBY here knows what's going on since none of the previous employees could see that the order wasn't being processed?? I cancelled the order and I'll get it from another company who is more dependable. Don't buy anything from these people!

I do not recommend getting anything from Conns. When it comes to the credit part they are the devil. I had 2 accounts with them first account I paid on time and even paid it off early. Second account I was late a couple of times because I was diagnosed with MS and couldn’t work due to me not being able to walk. I sent them an letter and wrote the CEO explaining my situation and asked could they please remove the late payments and they called me and said ‘Even though we understand what you were going through and we are very sorry this happened to you, we cannot remove the late payments’. They are not very understanding of people and their situations. They lied.

I purchased a Italian leather dual reclining love seat... I was told IF I bought the Italian leather instead of the one I was looking at that it wouldn't discolor or wear like the other... I purchased the extended warranty as well... ( which wasn't cheap) now a little over a year later where my head rests is discolored ... the seat is wearing and looks horrible.... I took pics ..filed a claim... they sent someone out a month later... they took pics and said they would call me to arrange a time for it to be fixed.... I asked the guy if they usually wore like this... he said yes but more so on the armrests.... a couple of days later I get an email says they are sorry but there was nothing they could do ..it wasn't covered in the warranty... IVE NEVER BEEN SO DISSAPPOINTED IN A COMPANY .... If this is the way they do business..I WILL NOT be purchasing anything from them again.. NOR will I refer anyone else...

I just want to thank Will & Courtney for their great customer service at the store on Dunlap. They never disappoint! I would recommend anyone who goes to shop at Conn's to go see those guys!

We purchased a mattress from Conns in February 2021, several months later we contacted Conns about the mattress sinking, they said I had to call Beauty Rest which I did, so from June till December we were back and forth with Conns and Beauty rest trying to solve the issue, Conns warranty sent a gentleman out on December 2, 2021 to inspect the mattress-we paid over 2,000 for this mattress and it is faulty-All we wanted was another mattress, this one is killing our backs and the BBB said Conns warranty said we spilled liquids on the mattress which caused the issue ????? Come on now-I had done business with Conns for 30 plus years and never had an issue and the one time we do this is how we are treated 😡

I'm a trucker and delivered to the Conn's distribution in Aurora, CO. The guy in recieveing is exceptionally rude and stand offish. He refused to allow me to even check in until appointment time, then took literally all morning to unload me with attitude everytime I had to see him....all this and I'm literally the only truck here!

This is the worse place of all I've visited the store several times and everytime seems they get worser customer service slow and don't know what they doing very unprofessional people what workers tell you how to beat the company they work for I'm not trying to beat nobody I'm gonna pay for what I purchase they got the wrong ones all that talking and still haven't accomplished anything