Conn's HomePlusReviews of conns.com

I paid my conn's bill OFF march3,2023, in fact I OVER PAID!!!!! I called to let them know that on march 7th 2023. I unstand all the steps to get that refund ck approved, the frist week of April someone called me and said the ck was on the way ok thank u!!!.....now each time u call in about something the frist thing they ask is for u to VERIFY !!!!! information!!! I HV LIVED AT THIS ADDRESS FOR 4!!!! YEARS!!!! THEY HV THAT ON FILE!!!!! WHY SOME STUPID ASS!!!!! SEND THE CK TO A ADDRESS I HV NOT LIVED AT FOR 10YRS.!!!!!!! now it's going to take another 3to4 weeks to get my money!!!!! IT'S NOW APRIL 17th!! A'M SOOOO!!! DONE!! WITH CONN'S!!!!!

My experience with Conn's has been mostly good that is why I rated it 3 stars. They have quality products. However, buyers beware of their warranties. I purchased am LG Refrigerator, dishwasher, and a microwave. They are not very accommodating with their installations. So, I want to recommend that you are certain you want them to install it. They subcontract out their installations. If you have to reschedule an install, it takes them a month or more to reschedule it. If you buy the warranty, they will never refund your money. In addition, the company will not give you product in exchange for the value you paid. It has been over 3 months and I still have not been refunded. We ended up installing it ourselves. No follow up with the Management, either. I will re-consider buying from them again.

I purchased a fire place with insurance on it from Conns. When I bought the fireplace I was told I would get it delivered to me with an another piece of furniture I purchased. But it didn’t go like that. They sent the fire place from a warehouse unassembled and I call the store and told them I couldn’t Put that fireplace together let alone pick up the boxes that were sent to the apartment office. So I had fedex pick it up and return to sender. I took a picture of the box with address and phone number. I called that number to see if the warehouse received their fireplace back and the lady/worker who answered said Conns just called and asked me about this situation and I told her it was sent back unopened. I asked her/worker to send me an email that the fireplace was received and she did. I sent that same email to Conns zen desk.com. And told the billing department, the claims department and the customer service department and nobody listens they just keep transferring me all over the company. The lady/ worker from the warehouse also said she spoke to someone name Sara from Conns regarding the fire place being sent back unopened. The worker from the warehouse told me they were credited back for fireplace. The fire place, insurance and delivery fee are still on my account. I have called so many times and emailed Conns zen desk and talked to so many workers from billing to claims and I am still being charged for it. I also bought a sectional from them that squeaks when you sit on it. They sent some skinny kid out here to assess it. He jumped up and down on my couch and he heard noises and told me they would come out to change the springs. He also told me I was being a little picky but I have never had furniture that squeaks when you sit on it or get up from it. I am out of 5000 dollars just like that. The furniture is so awful and the pillows are stuffed with stuffing from a dogs toy. It’s not even a pillow. I got got! Please can some one reach out. I don’t know what else to do. Please Dorian

This is a SHIESTY company. Beware. I have been on the phone with them several times now to pay off my balance without interest. Conveniently, their electronic system is down, and their customer service cannot take a payment, so I need to call back to make the payment. Here's the catch... I am told they will reinstate my no interest payoff for 24 hours but it takes 48-72 hours to go through. I never received a call back that it was reinstated. At 72 hour, as I was instructed, I called back in and since it was only reinstated for 24 hours, it is now no longer honored. I absolutely want to beat my head, their heads, and anything else available against the wall. This is NOT the way you handle business. I am NOW informed that customer service has no way of calling customers back, so why was I told YOU would call ME back???? To make matters worse, you have my cc and banking info ON FILE for auto-pay!!!!!

Worst company ever DO NOT EVER BUY ANYTHING FROM THESE PEOPLE!!!!!!!!!!!

STAY AWAY FROM THIS COMPANY! Their customer service is the worst. I have recorded conversations with managers and reps from Conns laughing at me when I try to get them to correct mistakes made on my account that were validated. A manager named Kathy employee number 115589 told me I would be the last person I'd speak with at Conns regarding the accounting errors they made when I asked to speak with her boss because she didn't want me to file the complaint against her obviously. The first complaint was on request 1472076 where I got a $100 credit for the bad experience but seems like after you get a credit, Conns can mistreat you all they want to moving forward with no additional credit for their mistake. So I asked for them to come pick up their equipment and they said no you can return it yourself under a repossession which goes against my credit. So now they are forcing me to do business with them when I said I didn't want to anymore because they keep mistreating me on the phone. I asked for a call back from the upper management team that reviewed the account and still waiting for that call. They say they strive for quality customer service but that's a lie. They don't care about their customers at all and they will try to rip you off by adding additional fees to your contract. Don't fall for the Conns trap they are the worst people to do business with and I hope they get sued for this and go out of business now. I'll never do business with Conn again and I'm going to post bad reviews to as many places as I can. If they don't want to give me the credit or come pick up this equipment then I'm going to let everyone know so they don't fall for the same trap I did. I have all these calls recorded so I'll be posting the calls as well so the people can hear how they treat customers. They need to be exposed or they will keep doing it.

On February 23, 2023 I called Conn's Homeplus on Padre Island Drive in Corpus christi, TX and spoke with a salesman named David. I told him what I wanted, GE front load washer and I could not afford more than $100 per month on payments. He kept putting me on hold to talk to his manager and he told me he had a contract ready for me to sign for 24 months at $95 per month. My friend, Alice Thomas, took me to the store on Saturday February 25, 2023. David started having problems with the contract, so he enlisted the help of his manager, Brandon. Brandon continued rewriting the contract and sent them to my email address. I found 9 different contracts in my email. When I signed the final contract, the told me that I only have to sign one time and the computer captures my signature and will put it everywhere it needs to be. My payment with tax ended up being $100.43. Finally, after nearly 5 hours, my friend and I got to leave the store. The washer was supposed to be delivered on February 26th but I kept getting excuse after excuse and it was finally delivered 8:30pm on Tuesday, February 28, 2023. On March 2, 2023 I received an email welcoming me to American first Finance and my first payment due on a lease to own package for 12 months is $198.43! I was stunned! I only get $900 a month from social security and I cannot afford a payment of $198.43. I am sure, after I left, the manager, Brandon, used my signature, saved by the computer to rewrite this very incorrect lease! I immediately called American first Finance and the woman said all she can do is file a complaint. I told her the whole story. She advised me to call Conn's Homeplus and tell Brandon what happened, he is the only one that can rewrite the contract. I called Brandon, he told me David was no longer with the company. He told me to hold on and he would look over the contract and fix it. He put me on hold for over an hour and I just figured that he was fixing the contract. Finally, I got tired of waiting, hung up and called back. They told me Brandon left for the day over an hour ago. He put me on hold and left. I have tried to call him several times and he ignores my calls and refuses to call me back! Please help me!

Wow it looks like we're all in the same page. Garbage customer service. We were shopping for a TV this past Sunday earjy in the morning and we found one we liked here. We placed the order well within the order window to have it ready for pick up the same day. We even drove to the distribution center in Butterfield Circle, El Paso TX to let them know it was the only day we had a driver to help us pick up the TV. None of us were going to be home to receive a delivery that costly after after that. The lady at the front counter was incredible rude to say the least giving us an answer before we even asked a question. We didn't even want to bother waiting in the lobby she was so terrible. We stayed there for 6 plus hours watching while the warehouse guys took smoke breaks. The entire time only one person went to pick up an appliance. That area is full of warehouses and I've seen how they work with little to no supervision if the warehouse guys don't feel like picking your order that day they won't. They don't care. Needless to say we were very disappointed when they shut the lights and closed the door for the day on us. This was our shopping experience with Conn's here in El Paso TX. No excuse.