Conn's HomePlusReviews of conns.com

Do not buy from Conns! The name says it all. We purchased a Samsung washer and dryer and received a damaged dryer. It is very clear that the damage was done by a forklift. We were in the process of building a laundry room so did not see the damage until we removed it from the box and took off the tape. Since we did not report it within 24 hours, they refuse to replace it. They are saying we should have checked for damage when we picked it up. The damage was under the tape!!! We would have had to take the dryer out of the box and all the packaging. So now we are stuck with a damaged dryer that does not work. We spent our entire savings to purchase a new washer and dryer. Trying to deal with Samsung has been a nightmare. They DO NOT care about their customers. We are so upset about this and cannot afford to fix it. I've been in tears for days. Absolutely sick about this.

Could not get a delivery date even though papers were signed,the main item I ordered (on clearance) became unavailable in the meantime. Representatives seemed unconcerned and not well trained. Customer service is ABSOLUTELY HORRIBLE!

The worst customer service you can imagine. They ordered the wrong bed and even admitted it. The bed we wanted was similar, but they delivered the wrong bed. The delivery was so early we weren't ready for them yet. They rushed us so they could move on to their next delivery. When I called to tell them they made a mistake, they admitted they did but because I signed for it. The sorry excuse of a district manager refuses to help make this right and is blaming me now like it is my fault they wrote down the wrong number. He is trying to sweep me under the rug. I was also told that this wasn't the 1st time a wrong tag number was written down. This manager is running a circus and doesn't want to help a customer make things right that's been buying from them for about 10 years. This district manager is only concerned about his bonus and that not customer satisfaction. Well, I will keep complaining to cooperate till he makes this right. That even means filing a complaint every day.

I would rate Conns as their name suggests! Bought a defective mattress, went thru their difficult process of talking to 8 different people from 5 different countries and multiple different departments to finally get an exchange approved. Mind you we paid in full nearly 2 weeks ago. Got a defective mattress that was not even sleepable. Finally get approval, Call the store to arrange the new replacement and the sales Manger Julio in Good Year AZ told me to F off and find a different store to get replacement mattress from. How's that for customer service! Don't buy from Conns!

I'm close to paying off a previous order in 11 months so I decided to purchase a range and a microwave from conns.com. The Mesquite store called me and wanted to do business with me rather than deal with customer service. (Big Mistake). I almost forget Conns like to use tablets to capture your signature and initials which auto populates throughout the contract you never reviewed. By the time I reviewed the paperwork the sales team took $2800 dollars of items and billed it out at over $4400. So I called to have service contracts removed. They told me I had to come to the store or wait to have the items delivered. But knowing contract law, I know once items are delivered after you've signed the contract - no one has to change it. God works in mysterious ways because these people missed the scheduled/promised delivery date so I called the store to cancel the delivery and contract. The price of the range and microwave is cheaper and I want the new price. I haven't heard anything back from them so I entered a ticket# to cancel everything. And, I found the items today at Best Buy cheaper.

I purchase a refrigerator, living room and dining table in November. The delivery was cancelled twice in December. They came in January with half of the appliances. The worst company ever, very irresponsible, bad customer service, especially Kissimmee store. I don't recommend no one to buy here.

Horrible experience buying washing machine. I bought because of an emergency and they promised next day delivery. Well, next day delivery didn't happen. The day of rescheduled delivery, the crew said they couldn't close the water valve and told me to call a plumber. My home is only 4 years old so I was shocked something could be wrong. As I have renters in home and I wasn't there in person, I called a plumber. Upon visiting, plumber told me there's nothing wrong with valve and that the crew didn't apply enough pressure to close valve. So more time and money wasted along with unhappy renters. The second time crew came out to re-deliver washing machine, they apparently dislodged the overflow pan from floor but wouldn't assume responsibility. Now we may have a bouncing washing machine. Short story, I agree with all other reviews...DO NOT SHOP at CONN'S. They're horrible and customer service can't do anything to help.

I purchased a bed and mattress online for 1000 dollars the bed is cheap as hell and I paid 180.00 for the mattress and it's so crappy small as a mattress pad thickness . They wouldn't let me return the mattress even the same day unopened not ever even touched. Said regulations didn't allow it yet the plastic never removed and never even touched it .the fees are horrible.i did it in a pinch for company coming boone can sleep on the crappy mattress and the bed would break with any extended weight or large person. The slats are thin and already breaking. Don't buy from this place or look before you do