compassmining.ioReviews of compassmining.io

Worked with them since 2020. I've had multiple miners with them since 2020 with no issues so far.

We have been using CompassMining.io since January 2022 and our experience has been nothing short of a nightmare. CompassMining.io is a Bitcoin mining company where you can purchase your own mining equipment, and they provide hosting services for these devices. Monthly fees include electricity and hosting charges. However, our experience has been fraught with issues that have led us to write this very negative review and customer feedback. **Terrible Customer Support** The support provided by CompassMining is an absolute disaster. Our miners frequently go offline, and when we contact support, it often takes up to three months to get a response. Regardless of the type of support request, we face weeks of waiting before getting any feedback. We own six miners through CompassMining, and since January 2023, not a single time have all six miners been operational simultaneously. Additionally, CompassMining frequently relocates miners to different sites, resulting in downtimes of up to three months. **Non-Existent Monitoring and Service** The monitoring and service at CompassMining are equally abysmal, essentially non-existent. Miners suddenly go offline or operate at a reduced hashrate without any proactive measures from CompassMining. If we didn’t notify them, nothing would happen, and the miners would remain offline or continue running at reduced capacity. Upon notifying support, it takes weeks for them to acknowledge the issue and even longer to resolve it. **Specific Incident with a Miner** One particular incident involves one of our six miners. It initially ran for only a few weeks before failing. We reported this to CompassMining, who took months to respond and eventually sent the miner for repairs. After several months, the miner was returned, only to fail again within weeks. We reported the issue once more, but months went by before CompassMining responded, only to inform us that the warranty had expired. They offered us the option to either decommission the miner or upgrade to a new one at our expense. This is ludicrous, given that the miner was operational for just a few weeks and was offline for more than nine months due to their negligence. The warranty expired due to their lack of timely support, despite our continuous notifications. **Disparity in Service Based on Customer Size** For customers with a large number of miners, these issues might not seem as significant. However, for smaller customers like us with a limited number of miners, the impact is substantial. **Prompt Billing Notifications** Interestingly, if you are late with a monthly payment by even a single day, CompassMining’s support team suddenly becomes extremely responsive, contacting you within a day to remind you of the overdue payment and threatening penalties. **Performance Analysis** The performance of CompassMining has been consistently disappointing. Despite our contract specifying a certain hashrate, our actual experience has been far below expectations. There is a significant and consistent discrepancy between the expected hashrate and the actual performance, with numerous and prolonged downtimes. Our miners have frequently been offline or operating at a reduced capacity, and CompassMining’s monitoring and response to these issues have been practically non-existent. This inconsistency and lack of reliability severely undermine the value of their service. **Final Recommendation** Given our extremely poor experience, we cannot recommend CompassMining’s services to anyone. If you value your time, money, and sanity, look elsewhere for your Bitcoin mining needs. Avoid CompassMining.io at all costs!

They stole over 300,000$ from me this fraudulent company. Jesse Smith is the biggest con of a salesman they left me high and dry. Never saw my miners they just stole from me and told me goodluck.

Do not use Compass Mining!! Purchased 2 miners Dec 2021 and Jan 2023. To date both miners have been offline 8 and 12 months respectively. About 1 year ago received notifications of overheating facilities. Soon after that Miner#1 went offline for hardware issues, just about 6 months after the warranty expired. Approved repair 12 months ago, still offline. Miner #2 was pilled offline for “relocation” 8 months ago. I was provided a “free” cleaning and relocation to a cooler region since the original location was too hot? Attempted to contact Compass numerous times. If a reply is received (many emails go unanswered) they say both units are waiting for repair/cleaning? Sent an email a week ago using my original ticket number, no reply. Do not use this company for services. They are unresponsive, incompetent and do not have your best interests in mind. Actively looking for another hosting company. This is the worst organization I have ever dealt with.

When I started my bitcoin mining operation, I never imagined that a company with such a poor delivery could possibly exist. How it is possible for them to still stay in business is a mystery. Initially I placed an order for 6 miners. It practically took them 700 days to get all 6 miners fully operational (due to constant re-location issues). After a few months of fairly stabe operations, I have now been notified that they want to re-locate 3 miners again - with 6 weeks of downtime. I will see it before I believe it.

By far one of the worst companies to work with. Stay away at all costs. The constantly re-locate your miners (then make you forfeit your deposit if you want to terminate the contract). For example, in May 2024 they are moving the miners to another location and estimate a new start time of August. They had ASICs seized in Russia. They had poor hosting facilities in Georgia, South Carolina, and every other state. Stay away from Compass at all costs. Their uptime is around 50%.

- They took several months from their time of deployment for all ASICs, affecting the good price before halving. I'm talking about 2022 - I would say only 1% of the time I've had all my miners online at the same time. There's always a miner off. - I had several miners offline for months. Some of them more than 10 months. Support does nothing, just saying "it's still in progress".

Customer support is non-existent. Takes weeks to reply, and months to actually get your miner back running. They have zero interest in keeping your miner running, but very interested in selling you a miner at the beginning. Avoid.