compassmining.ioReviews of compassmining.io

I've been mining for a long time. I've self-hosted, worked with a small datacenter, and have settled on Compass Mining. People that have left poor reviews seem to be completely inexperienced and new to how mining works. There is a risk involved. You will have downtime. It will cost you money. You need to bake that into what you're buying and how or you will get eaten up. Mining isn't point-and-click, and I've seen so many people lose their shirts when they don't have any idea what they're doing or don't dig into the numbers. That said, this is as close to point-and-click as you can get. The prices are decent, the web portal is great and easy to use, and the selection is great. If you need to talk to someone, their sales team is helpful and knowledgable. I work with Colby, and he's been outstanding in the year we've worked together. Machine upgrades are easy, and they generally offer credit towards the new machine (though you lose your deposit). I just upgraded two of my machines this week, and it was absolutely seamless. I've only had one machine that needed to be repaired, and so far, it's been a seamless (and inexpensive) process. I've had NIGHTMARES with downtime, shipping, and repair cost and time when I've had to handle the logistics myself. Compass makes this one less headache I have to deal with. All in all, it's a great company that I'm happy to be associated with!

I invested $220,000 in mining equipment that was supposed to mine for two years. Instead, they spent 1.5 years being relocated between facilities, leaving me with only one month of actual mining as I had to wait 6 months of the company bringing them online. I had to retire them. In the end, I couldn’t even sell them, they were worthless on the marketplace. Avoid this company at all costs. They rely heavily on social media marketing to promote their services, but it's a complete scam. Most of their facilities are constantly shutting down, and this seems to happen every month.

Very efficient and honest customer service. The best experience for seamless mining.

Update 12/17/2024 Compass mining contacted me right after this review to fix the issue and offered me a replacement miner at no cost. Happy with the resolution. I've had a thoroughly disappointing experience with Compass Mining. I originally purchased a total of 5 miners, including an Antminer S19 XP, which worked perfectly for five months before Compass unilaterally decided to relocate it. Immediately after the move, the miner stopped working, and customer service confirmed it was functional up until it was shut down for migration. Despite multiple attempts to resolve the issue, Compass offered me a mere $300 credit against a current market value of $1625 for similar used miners, and they retained my $351.60 deposit. Their customer support lacks phone service, and email responses are slow and generally unhelpful. After my struggles to get any meaningful resolution or compensation for my losses, I would advise against doing business with this company. They have shown a serious lack of care for customer concerns and equipment handling. If you have doubts about my experience, just Google the company and you’ll find plenty of similar stories. Proceed with caution.

There customer service is amazing. they communicate, they are helpful. Its wonderful to have a company to mine with that is transparent and super helpful. Im very grateful to mining with them

Coming into my experience with compass I was very new to the whole landscape of mining. It is super enjoyable, though. I can say with absolute confidence I am thankful for Colby Noe. Two years ago I wasn't ready to invest in BTC mining... and he let me have it for that, haha! You get the BTC price you deserve. Anywho, a year later I decided to go all in (not much for a pleb, but enough to scare me)... and Colby guided me through it all. I haven't been a customer for too long-- but what I can say: they have your back if you do care, especially Colby.

Absolutely awful. first issue I had was a warranty about 10 months after my machines went online. They told me that the 12 month warranty starts the day the machines leaves he manufacturing facility so if they have a machine sitting there for 6 months before you buy it half of your warranty is all ready gone. We settled on me paying for half and them paying for half of the repair. After about a month I started asking about it with no one being able to tell me anything. I emailed weekly for about 4 months with the same response. Finally they gave me a loaner machine and eventually just replaced mine with that after about 9 or 10 months of mine being "out for repair". Second is horrible customer service. Takes days sometimes to respond if they do at all. Finally I asked them to be taken offline and sent to me and I would pay the fee for breaking the contract. So they sent them to their test facility, and they said another one of them was bad (working perfect when it was online) and it was going to be $600 to repair but again no one could tell me how it was working perfect and then when they tested them it was bad. Then they charged me for two months while they were offline and being tested. Really wish there was a 0 star option

Paolo is one of the best customer service representatives at Compass. Always a pleasure to work with him on all things compass mining!