compassmining.ioReviews of compassmining.io

I have loved learning about mining btc and thanks to Compass l have enjoyed getting my btc through this way and once it’s price goes out of sight l will still be earning my share come join in the mining way!

I would not recommend using Compass Mining. I've been mining for two months and virtually every day has an outage for a few hours, I assume due to overheating. Earlier this month, my miner was down for more than 72 hours. In a new incident, it has been down for over 100 hours now. Outage credits are provided, sure, but the economics here were contingent on 95% uptime and I'm nowhere near that. My IRR would've been better just buying Bitcoin directly. It's also disappointing that I seem to have to tell them that my miner isn't hashing. I get a response within 12 hours or so but then it goes cold and I have to follow up. UPDATE 1: It's almost shameful that this post got a reply from them after 9 hours but, after five days, I still await a response from the technical team as to why my miner is down. It also appears they didn't really read my comment as I did not mention the KYC process (which wasn't an issue [EDIT - they subsequently updated their response without mentioning KYC]). UPDATE 2: It's now August 15. My miner stopped hashing on July 25. The last update I have is that it's "in the queue to be checked and diagnosed" on August 4. I followed up on August 11 and no response.

UPDATE Compass did email me today. Now I am waiting to see if they can solve this issue. I will update again if/when it happens. UPDATE I was one of the angry costumers. Compass sent me my refund for the payments I made while my miner was off. They were very kind, professional and solved the issue. I left one star out because I just don't think mining is for me.

I wanted to leave this review to highlight the efforts of a particular Compass employee by the name of Tatum. I’ve been mining with Compass since 2021 and since that time I’ve had an overall positive experience. The situation that brings me to leave a review is regarding an ASIC that required 4 repairs in one year. This particular ASIC was given to me as compensation for an S19XP that was unrepairable following an incident in Texas that left a large number of these models unrepairable. In the span of this year requiring 4 repairs, I was told that the hashboard went bad time and time again and that this kind of thing happens. I can’t blame the messenger as I’m sure they’re not onsite to examine the ASIC and are only being told what they hear back from the facility. However, I have several other miners with compass and have never experienced this before. Needless to say I was extremely frustrated as each repair comes with a cost (which I absolutely understand) but now the total cost of the repairs was now almost half of what the machine was worth. After receiving the same feedback over and over and feeling helpless, I reached out to Tatum and received more education, help, and valuable feedback than I had ever expected. He explained why this was happening, offered solutions, and ultimately gave me the tools I needed to make a sound decision regarding this ASIC. I found Tatum’s communication, problem-solving, dedication to his craft, and skill to be superlative in nature. His knowledge regarding ASICs and Bitcoin mining are just incredible to say the least and I cannot thank him enough for helping me out and explaining my situation to me in great detail. This is so very much appreciated because I only know the basics of Bitcoin mining and to have someone dumb things down for me and take their time was so needed. In a world where customer service can leave people feeling frustrated from time to time, Tatum made me feel like my frustrations mattered. Thank you!

I have been impressed with my experience with compass mining along with the ROI thus far (I’m 30 days in, got my first BTC payout a week ago). Colby has been a great contact/lead, and my support tickets have been answered fast. I think the negative reviews are from people who misunderstand or miscalculate this investment. For most people, buying BTC directly is usually more profitable and simple. Bitcoin mining is dependent on a HOST of other factors which may or may not work in your favor. I had the opportunity to buy 6 miners during the last bull market, late 2021. It would have been a huge mistake because they were pricey and the numbers that I put into a spreadsheet didn’t work. So had I blindly invested, I’d probably have had a sour experience. Overall I’ve been happy with Compass Mining’s used miner deals, dashboard ease of use, quick mining on-ramp, and great customer service. Now keeping my fingers crossed that mining difficulty stays flat for a while…

Negative stars - First my rigs were 1 year late (not entirely Compass's fault because of lockdowns in China in 2021) But the facility space I was promised (which was in the advertising) wasn't ready. They redirected 3 of my rigs to Canada in April of 2021 (4 months after they promised delivery). I waited another year for them to get a Texas facility up and running to get those units hashing. The company said "we're not compensating clients for the tardiness". Seriously! Not even a free month of hashing. NOTHING! In the meantime, the facility rates go up and they don't give compensation for that either. I understand they don't control energy prices, but the agreement sheet clearly stated 1 full year of hashing at a specific price. I point this out to their rep and he says "that's an advertisement, not a hosting agreement." Okay, so now there's no responsibility to follow through on promises made in advertising? It was a difference of like $30 per month for 5 months... and they wouldn't even eat that... after I waited a year for them to deliver units promised. Then, I have a rig that continues to break and underhash because of a control board issue. I agreed to have it fixed, it took 10 MONTHS (no exaggeration, I have proof) for them to fix it and get the rig back online. Then, 3 months after that... it breaks again! Of course - no warranty. So I agree to have it fixed... and it takes 10 months AGAIN! (Again, I have proof) I had to threaten to retain legal counsel in order to get them to finally get the rig fixed and placed back into service (a job that takes an afternoon). Now that exact rig broke a 3rd time, same issue - control board... this time I declined to fix it. It's clearly throwing good money after bad at this point. Now, the rigs that were placed in Canada have to be moved and of course, that's a total nightmare. There's ZERO communication from them. Every time I ask them about the progress - they send me a liability waiver to sign that I've already signed 3 times! I show them that I've signed it 3 times and they simply ignore me. Just NEVER EVER UNDER ANY CIRCUMSTANCES EVEN CONSIDER DOING BUSINESS WITH THIS COMPANY. They are sloppy, inconsiderate, they don't deliver on promises, they make no effort whatsoever to make things right and they will leave you high and dry. I've never been treated worse... and they could not care less. Just DCA and HODL - you'll be lightyears ahead.

Horrible horrible horrible DO NOT USE - I purchased a S19 Pro in May 2025. Started hashing on June 5th. It started off ok but not super stable. I requested to switch pools to SpiderPool - that apparently takes 2 weeks and several tickets. Since July my miner is offline, Iowa4 one of their newest facilities is constantly down. The only responses I get are we are looking into to and thank you for your patience. In the meantime if I don't pay the hosting fees I lose the miner. They people do not care one bit about clients or providing a trustworthy service. Avoid Avoid Avoid. Response to reply: I have not received any email from compassmining asking for more details. I received the message below to my open ticket. The same promise was made on Jul 6th and yet we are still here offline. Hi, I hope this message finds you well. I completely understand your frustration and allow me to help you out. I see that your miner hogi is currently offline and this has been queued for diagnosis. I’ll have the monitoring team provide you with updates for the affected miner. To assist you further, We have place you on our temporary miner request waiting list so that our Deployment team can provide a temp unit as soon as possible while they work for the issue to be resolved. Kindly know that we do cover the hosting costs for anything below 95% uptime on a miner in a calendar month. You can find more information on this in our Facility Credits FAQ We sincerely apologize for the inconvenience and we thank you for your patience and understanding as we work to get miner back online. This ticket remains open. Kind Regards, Liz Customer Success Agent

I have been trying to contact someone to resolve issues with the account and start hashing again. I have talked to someone and been given the run around for the invoices and so much discrepency in the downtime credits etc.. I just want to warn others who are trying to signup. I have been with them for 3 years now and there is always issues after one another. Downtime, miner repairs, hosting facility down, and so on so on and I need to be understanding but when i have a problem, they are not responding to the queries and treat you badly. I have spent atleast $50k with them so far.