compassmining.ioReviews of compassmining.io

Have purchased miners and mined with compass. Over payed for the miners massively, you could argue my own fault. I have overpayed for BTC 80% of the time. Watch out for the little known rule that your miners can be offline for periods without compensation. Also the alerts from the mining pool of your miners being offline do not correspond with the audit of compass's credits for loss of mining time. When you complain you are referred to the company’s rules &policies, so read them well. Or better still, don’t and steer clear of Compass. Buy BTC or mine it. But don’t mine it through Compass, you’ll be better off paying spot for BTC with the money you pay to them. I would have been.

Great company - solid miners. Very helpful in setting up the mining pool configuration and very responsive as needed.

I’m currently hosting multiple ASICs with Compass Mining and have faced nothing but frustration and financial loss due to poor support, lack of transparency, and unacceptably long repair delays. Three of my miners have been offline for weeks — some for over 2 months — and despite multiple tickets, follow-ups, and promised timelines, no clear solutions or timelines have been provided. Here’s what I’m experiencing: • ASIC “HMVT” offline since August 12 (s21 xp 270ths) • ASIC “HUWM” offline since August 29 (s21 pro 230ths) • ASIC “HMVV” submitted for repair on October 20 — still no update (s21 xp 270ths) Even after raising several support tickets and contacting Customer Success agents directly, I’ve received nothing but vague responses, repeated apologies, and no real action. One unit failed less than 7 days after activation — and no replacement or refund was provided. The downtime credit system is obscure and not clearly explained. Credits don’t seem to reflect the actual offline duration, and getting any update about them requires multiple reminders. To make matters worse, my miners often experience daily interruptions, frequent offline periods, or underhashing — and again, no accountability from the hosting side. If you’re considering hosting with Compass Mining, think twice. The lack of urgency, poor customer service, and unreliable hosting infrastructure make this a high-risk, low-reward operation. Until Compass proves it can take responsibility for equipment uptime and customer communication, I strongly recommend staying away. I will continue to update this review monthly to reflect whether things improve — but for now, I cannot recommend Compass Mining to anyone serious about their mining operation.

I have been mining with compass for about 4 years now. Colby Noe has been a great help getting me setup and hashing thought the years. I have gotten better deals with Compass compared to other big hosting companies. For us small fish, they offer in house financing with 50% down which helped me scale quickly! I will be at 750Th/s in a week or 2 ! 💪

My hosting contract recently expired, and they now require KYC to refund my initial deposit. It sucks.

After reading some reviews I was a little hesitant to signup, but my experience initially was very good. Then the last 3 days the miner was down because of curtailment, after contacting support I was informed that you do not receive credits unless it is over 5% (36 hours). This is a terrible rule and means profitability is massively reduced. I suggest anyone thinking of signing up to calculate your net profits based on 95% uptime.

Just bought my 6th miner and they had it hashing for me the same day. Couple down times but the up time is never below the contracted 95%. Won't hesitate to buy more. I host with 3 different hosting companies, I have no issues with Compass. I recommend.

I purchased a miner in April at the Texas 6 facility. It hashed for a month or two and then was down 50% of the time for a couple of months. Now my miner has been offline without any facility issues listed on the status page. My tickets are responded with placated canned responses: " We sincerely apologize for the delay. At this time, we are unable to provide an exact completion estimate. Please be assured that our team is actively working to diagnose all queued miners as efficiently as possible. We will share timely updates as soon as more information becomes available regarding your device’s status. Thank you for your continued patience and understanding. Wishing you a great day ahead!" This is the third similar response. My miner has been down for two weeks with no updates whatsoever.