compassmining.ioReviews of compassmining.io

Great experience working with Colby and Tatum. They are knowledgable and make the mining equipment acquisition smooth and efficient.

I had a very good experience with Compass Mining over the past four years since I acquired my miner through them. Their support team was always responsive, professional, and fast in solving any issues that came up. Due to a personal decision, I decided to cease my contract, but my overall experience with the company was very positive. I appreciate the support and service I received during this time.

I purchased 3 miners back in 2021 and it took one year before they started to go online. Once they were online, failures started to occur within 2 months. I then experienced down facilities causing my miners to be offline for months - not making any money. I missed the window of the best time for BTC hashing. I then experienced multiple hashboard repairs, power supply issues, etc. with my 3 miners. This past year the miners have been up and down- never experienced a single month when all three miners hashing at the peak or close to their peak. Now, one of my miners is offline for another facility move. The other miner in Texas now has a hashboard issue - $310 for repair after this miner experienced the facility going up and down with power - not good for a machine. I think Compass should acknowledge all the issues I've encountered and at least cover the hashboard repair on their end and try and show their willingness to help offset all the downtime I experienced with my three miners. Thanks, Walter/Fred

DO NOT MINE WITH COMPASS!! I have been a customer for several years now. They were good when I started working with them, got great for a second last year with some overhauls to their support and website and are now trying to rip me off more than any crypto company since FTX. They literally built a dashboard on my Compass account that has no correlation to my actual mining account. They have been using their BS data to try to rip me off. My miners have experienced SIGNIFICANT DOWNTIME this year and when I contact support they make BS claims about what their dashboard shows compared to what the hard data from my pool shows. It's extremely frustrating and takes away any benefit from mining vs. just buying BTC. My guess is their ship is sinking and they are trying to take as many people down with it as they can. STAY AWAY!

Miners hashing within hours. Salesperson Colby Noe is the man. Also great pricing/ financing to further optimize cashflow. Couldn't be happier in the first few days here. Proud to be hashing in the state of Indiana.

Great experience with my first time in mining even though I have been in the space since 2019. Colby Noe was awesome to work with. Looking forward to deploy more Miners in years to come.

I’ve been mining with Compass Mining for over 4 years. The first year was solid, with very few issues. In the second year, problems started—miners would go down for long periods with no resolution, and downtime was not always credited properly. That period was rough. To their credit, Compass later improved. They introduced a more proactive ticketing system and clearer downtime tracking, and for a while this actually worked well. Unfortunately, the last year has been the worst. While ticketing is now automated, there is often no actual human response for weeks at a time, and there is no way to escalate a ticket. This means a miner can sit offline for months with no meaningful update or accountability. When a miner breaks, the system asks you to choose options like repair, retire, or ship back. But after selecting an option, you just receive the same automated ticket and email repeatedly—sometimes 5–6 times—until a person finally looks at it. Compass clearly needs more human support staff and a real escalation path. Without that, customers risk having expensive equipment offline for months with no resolution in sight.

Support is timely, I've had a wonderful experience so far. Not bad considering all the supply issues and the economy overall. Good job guys.