James F.
Very helpful and courteous. Conway shipping not so much.
Jury is still out. Waiting for the second delivery. First one damaged. No calls as yet from shipper.
ComfortUp is a provider of high quality indoor and outdoor goods ranging from cooling and heating systems, indoor air quality products such as filters, humidifiers, and dehumidifiers to a range of products and services that enable a more comfortable and energy efficient lifestyle.
ComfortUp (comfortup.com) has 598 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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James F.
Jury is still out. Waiting for the second delivery. First one damaged. No calls as yet from shipper.
Todd, Naples F.
Ordered Gem Tech UV bulb as shown on the website. I received generic brand bulb that was the same specifications as Gem Tech. It fits and works so far. I called Comfort Up and the representative told me it was the same UV bulb as Gem Tech. I told them the site advertisement shows Gem Tech and my shipping package shows Gem Tech. I noticed several companies sell generic replacement UV bulbs for less. I ordered here because of the ad showing Gem Tech. Well I will be happy as long as the bulb will last for the same time the original Gem Tech product. Too much trouble to return the bulb and start searching again for another bulb.
Response from ComfortUpNov 12, 2015
Hi Todd - Thank you for shopping with us - We apologize for any confusion or frustration this issue has caused you. Please understand that our Customer Care Associates were not trying to deceive you. Actually, the manufacture for that bulb has recently changed to TradePro. All GemTech, BestTech, and TopTech brands are being phased out and consolidated under the TradePro name, but the product is still the same and will work for your application. We are working to get the content on our site updated to avoid this issue in the future. Thank you for the feedback and letting us know how we can continue to improve the customer experience.
Charlie H.
Ordered a three ton Mini s[lit. Also, ordered two day special shipping. It took four days and we had to drive 70 miles to get it. Customer service was apologetic and got me my 70 dollar quick ship fee back on my card. At the end of the fourth day lost the job, because we could not deliver the install. When ordering make sure you have them note the Ticket to Averritt Express - 2 day shipping Dealing with them to get our product was not a good experience.. Other than that anyone need a good 3 ton heat pump? Last Comment, Comfort up's Customer service was very quick to get my refund back.
Randy C.
Everything arrived as described, neatly stacked on a pallet shrink wrapped and security taped.The folks at Comfortup answered all my questions and were a pleasure to deal with.I recommend them to anyone needing hvac .They also had the best pricing I could find anywhere.
Lane S.
Bought this unit through Ebay for my wife's art studio. Installation was easy and the results were fantastic. The unit came Truck Freight on a pallet. It actually arrived three days earlier than the expected date. It was Well packed and there was no damage. Pricing was very attractive. I am a service tech experienced with refrigeration and the cost was actually cheaper than I could buy it from my local dealer. Overall I am very pleased with this unit and Comfortup
Fred
My only complaint is that the manual concerning the remote could be a little clearer, if there was a small card with instructions on it instead of having to look through a large manual to find out how to manipulate the remote. Call it a cheat sheet for lack of another term. .
Dennis M.
Great prices. Fragile parts packed superbly. Couldn't be happier.
Michael
Thanks for the prompt delivery! AC came in perfect condition. Your prices are crazy good! I put the AC in this past weekend and it works GREAT!