ComfortUpReviews of comfortup.com

They will sell a homeowner anything! Fair prices, not great, But before you by, beware! They will NOT! give you any technical support on anything you buy from them.

I have bought 3 units from comfort up. The buying experience and units where great. The only complaint I have is with the warranty I had one of my units stop working 2 years after getting I replaced the outside control board. I installed it my self so the will not warranty it.

I recently ordered three ductless systems to a value of just over $7000. Purchasing was the easy part. The shipping took over two weeks from when these systems were supposed to arrive and I later found out that various parts of the systems were being shipped from different parts of the country. This resulted in several occasions where I needed to be at the delivery address to take receipt, often for at least a window of half a working day...This involved three different 'shipping' entities and the first of these was not remotely what I had ordered. To this day I still do not have one of the 50 foot line sets that should have been delivered on it's own for some reason. When I called on various occasions to try to work out what was happening, I was passed back and forth between the company and the shippers. Overall, very unsatisfactory and chaotic frankly.

good price, fast shipping unit does not dehumidify like I was promised support not responsive after the sale

ComfortUp did not provide us any help when our unit would not work.

Hello folks i have been doing business with your company for the last four years and they have all being exceptional, except the last one. It has been a comedy of errors and frustration regarding the correct accessories. I ordered the ETAC 2 with the Wall Sleeve, the Grill, and the Remote control Kit. First the Grill that I specifically ordered was the Designer Aluminum grill, instead I received the Stainless steel. This does not weather well near the ocean so it was totally useless to me. I had a spare Aluminum and I was force to use it. As far as the remote kit, it came in with the wrong module. When I re-order the correct one still had the wrong module so I proceeded to order it again, this time only to received the Remote Control and not the Module. Al Nieto has all the emails that we have been exchanging for the last month. I consider myself a loyal customer who will stay doing business with the same company as long as I don't have any issues, however, I'm frustrated and at a point that I no longer trust the knowledge of your staff. Consider this comment as someone who no longer thinks that I will get any positive business transaction and will explore my alternative. Michael Bauza

product, price was great! I was told wrong shipping company so they said they could not find it by the pro number. comfort up called them and same information. got a call 1 week late to say they found it (another freight company) so I went and picked it up so I could get out of the 98-101deg temperatures. yea Gree! not so Yea Comfort up

Charged my credit card and sent half the order. Won't respond to repeated requests for either a refund or notice of status of the rest of the order. Have called and emailed, am ready to tell credit card to dispute the charge.