ComfortUp is a provider of high quality indoor and outdoor goods ranging from cooling and heating systems, indoor air quality products such as filters, humidifiers, and dehumidifiers to a range of products and services that enable a more comfortable and energy efficient lifestyle.
ComfortUp (comfortup.com) has 598 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Jack W. H.
The cost on the equipment is very good, not mention the free shipping. Could not believe how quickly the Units arrived. Shipping from the East Coast to Arkansas only took a couple of days. The Units arrived in very good condition and the packaging as well as the hardware was in perfect condition. One unit is installed and running fine. Looking to install the second one very soon. If service is as good as the sale then this will be a relationship made in heaven.
Eric Van N.
I purchased a Gree mini split with two interior heads from Comfort Up. I ordered two line sets one at 15' and one at 35'. Comfort Up was recommended by my installer. The unit came in fairly quickly. The installer showed up to install the unit. He first installed the outside unit and then the first inside unit. He ran the 15' line set and discovered the smaller line set had an issue with the flaring on one end. He was forced to re-flare the line. He then installed the second interior unit. He began to run the line set to the outside unit. He started with the larger line to discover it was too short. We measured the line to find it to be only 30' long. I immediately called Comfort Up whom at first didn't really seem to believe me. They made me send photos of the line set. Which I did immediately. The installer continued and was able to install the smaller line due to the fact that it was the correct 35' length. Comfort Up stated they would overnight the new line. I called the following morning and spoke with Sandra again whom stated she though the line had already been shipped but would check and call me back to confirm. The day went on with no return phone call. I called back and Sandra was gone for the day. The new person I spoke with stated that it would be shipped on Friday which was 2-3 days later. I was not happy. I called Sandra again the following morning. I asked Sandra about compensating me for the installer's time to come back out. She didn't understand why they should be responsible. She stated get it up and running and assured me that she would see what she could do to help. She really could care less that my office was hot as the temperature was 104 outside. The new line set arrived and I paid the installer to come back and finish the job. It was not his fault we didn't get what we ordered and therefore, I agreed he should be compensated. The unit was turned on. It worked great for several days. Then the unit stopped cooling. I paid the installer to come back out. He found the line he had to re-flare was leaking. He re-flared it again and re-charged the system. It is cooling great once again. I'm hopeful we are done. I've since called back and left a message for Sandra to see about getting compensated for the installer having to make multiple trips. Wouldn't you know it, Sandra has yet to return my phone call!
Troy Van H.
I am not a HVAC expert and needed help and advice getting the right ductless system for my home. The representatives from ComfortUp were VERY friendly and always were so nice to help. I also needed to return a few unopened items that my contractor installer didn't use. ComfortUp helped me get everything returned by sending UPS labels and getting me a refund! Thanks for everything - I'll be a return customer for sure!
Timothy W L.
We bought a Mitsubishi Mini Split ductless heat and air unit. Comfortup had a great price and the online order process was great and it was shipped promptly! I highly recommend Comfortup!
Happy C.
I contacted ComfortUp a few times prior to my purchase. All my questions were answered quickly and ComfortUp was a pleasure to deal with. I settled on a Gree 12K mini split. The product was shipped quickly and arrived on time. I can't tell you how great this AC is. I highly recommend it. It's very quiet and easily cools my office. I had a 12K BTU portable room AC and it couldn't keep up. This unit is quiet, efficient, and has great features.
Charles W.
Great technical and sales service.
Glen L.
Can't say enough about the great customer support these people give would buy from them again any day!
George H.
I found the Gree ductless split system heat pump that I was looking for the the Comfortup website. I spoke with them on the phone a time or two and then ordered my system online with their assistance. Their service was excellent. Based on my experience with them I can highly recommend Comfortup.
