ComfortUpReviews of comfortup.com

Product size was not properly depicted, the gree mini splits we purchased also won’t stay in Fahrenheit it resets to Celsius whenever the remote is used. The thermostat and remote are not user friendly at all. Units are not great at heating and very costly power bill. They do not Automatic shut off when temp is reached.

When I pulled up the warranty registration to register the two units, in the fine print it states , THEY DO NOT WARRANT ANY PRODUCTS SOLD OVER THE INTERNET . I called the company an the never called me back. Bottom line no warranty. Even thou the advertising on eBay states the warranty information.

I would rate them higher but the difficulty in reaching someone and then getting final answers took almost two weeks. Yes, I was finally able to fulfill my order for a replacement unit but the process should have been much easier and more efficient.

I bought a Gree Split Air from this company. Had it installed by a certified A/C technician. This unit is still under warranty. I tried to contact this company by phone and by e-mail numerous times, no one will call me back. My air has been out over two weeks now. Be careful when buying from this company. They are happy to sell you the unit but will not be there when there is a warranty problem. Update:7/6/18 I finally received a call from Comfort up and they have assured me that they have contacted Gree and in turn Gree has contacted the technician that installed the air conditioner and the part needed will be shipped to him for installation.

The lines supplied were weren't the right gauge. Installer had to cut and brasse every bend. When he tried to use his bender the line would kink. Alot of money for lines that kinked.

took me 3 weeks to, with system down, to recieve 25.00 part. No return phone call until I contacted Gree, they in turn contacted you to call me back. Many messages left by me and my certified, lic repairman. ComfortUp needs a consumer line to call and order parts.

Free shipping takes a little over 2 weeks via UPS. Everything shipped individually; condensation drain hose, copper Freon lines and the compressor / fan units. I received the 10' drain hose three times

The drain lines are a major problem. I am sure this is not the first time you have heard this. The flimsy plastic lines you supply with the unit are not stiff enough to stay open so the water drains to the outside. When you have a drain problem it is a major deal to try and fix.