Comfort MedicalReviews of comfortmedical.com

I had a problem with my order sitting in “processing” for two weeks so I called the customer service line. I was connected to someone’s house where I could hear a woman talking and children crying. After a few moments of me saying “hello?”, she hung up the call without actually speaking to me. Fortunately when I called back I got a nice young man who was able to help me. This isn’t the first time I’ve gotten one of these work-from-home agents. The quality of customer service is hit and miss. I’ve had them with parrots squawking in the background, children screaming and one was even cooking, pots and pans rattling and a kitchen timer going off. I don’t like having to keep calling back in the hopes of getting someone who A) speaks fluent English and B) is actually able to do the job. If they’re cooking, cleaning, taking care of a baby, they’re not able to help customers. It’s wasting everyone’s time. Please either use some quality controls, or get rid of the work from home group and put in a proper customer service center.

Lynette was so helpful when talking to me! I still have not received my first order but I am hopeful given how helpful the call was.

Placed an order for my father's Ostomy supplies on February 23rd via the company's website. As of March 8th had no response from the company. Contacted the company via phone and the representative stated she could not locate my father's account. After giving her the information several times she suddenly is able to locate his account. At this point she asked which products does my father use? When given the information, she stated they do not carry that brand. (Hollister) The website allowed me to choose Hollister and WHY did NO ONE contact us? We have been waiting for a response since February 23rd! If the brand you prefer is Hollister, skip right by this company. When signing up online, expect ZERO customer service. While allow consumers to sign up online only to be ignored?

Lynette was great to work with and very helpful.

Your account rep Lynette Was a great help. If anyone needs help, call Lynette.

Wow, I have been dealing with multiple DME companies over the years and your friendly greeting by Lynette made my long day. She was so helpful in guiding me through the ordering process and what to expect. Plus she was able to work out my insurance challenges. I am impressed with the Coloplast products and look forward to getting my first delivery.

I called you guys and Faith Lewis answered my phone call and she is rally very good person helpful listening to me and answering all my questions she did everything to help me get my catheter on time you must be a good company to have a good worker like Faith.

Keeping dry is most important to me. These supplies you send to me gets the job done. Thank You!