Comfort MedicalReviews of comfortmedical.com

Comfort medical is Always on time!

Very, very erratic levels of quality in their customer service delivery. Good people but lousy management oversight. I am no longer going to use this supplier for my catheters. When you call Comfort (800-700-4246) as a confirmed customer of theirs, the phone rings forever and nobody picks up. Go ahead, try it. On days that you can reach an agent, they mention "we're on a recorded line for quality assurance", but considering all my negative comments, I really don't think management cares if they improve their customer service or not. So I often select the "want to be a new customer" phone line option where someone always answers the phone, (their priority for new business, right?) Often, they get my order correct... but far too many times my orders get delayed due to no follow-up, or very poor follow-up on Comfort Medical's part. My most recent experience with their incompetence has left me without any supplies (and now pleading with another supplier for samples during the interim when Comfort can't deliver my order). I placed an order 5 weeks ago with Comfort Medical via their online method. Apparently, there was a problem with my insurance and the order process ground to a halt, but was I informed by Comfort of this issue so I could once again intervene? No. After 4 weeks I call Comfort and learn the nature of the insurance problem and take action to correct the situation as asap. Only then, after I called, did Comfort start working the problem again. I'm furious! I blame myself for putting up with their incompetence far too long and should have found a new catheter supplier 2 years ago. So I finally switched to a new supplier who actually answers the phone when I call.

I have called 6 times and left a message every time. Three of those were to my husbands case manager, Mike. Not a single phone call returned even though I left a message that he was out of supplies for his next urologist visit. I don’t know why anyone would recommend this company or use them for their supplies.

Terrible! Called for refill on 11-29-23, was told shipment would be made 10-7-23 for delivery the next day. As of the 11th nothing. Called and called and called. Medical records playing god with paients! AVOID THESE PEOPLE. They are the worst. Sadly, you cannot change providers on a moments notice.

Always receive on time and love the alerts via e-mail. Life savers for me!!

Muy buen trabajo por la representante Reyna Nuñez que acogió mi caso y lo resolvió rápido ya que me hacia falta mi pedido al igual que ahora ya que me queda muy poco en existencia, perdonen si me llamaron pero no tengo el teléfono registrado.

Comfort medical is an excellent, trusting company. They give me the certainty I need that I will receive my medical supplies.

Roxanna has been great. She’s super helpful