Comfort MedicalReviews of comfortmedical.com

Have been a customer for over 3 years and have always been pleased with their service and quality. Fast shipping with a local service or Fedex. Return of a defective item was handled quickly and efficiently. Early phone problems corrected and little to no wait upon calling. Now able to see account charges on line and pay balance on line. Reorder of exactly the same monthly or quarterly supplies is done with a single click, but editing an order to delete or add items still needs some online improvements.

I've used this company for almost a year now. They have been fine unitl recently. Not the whole company-just billing. After forgetting to pay an invoice I called to make that payment. I admitted that I had forgotten. However, the bill then doubled, then tripled! When I asked for an explanation the rep wouldn't tell me. Then I asked him to send me the alleged upaid invoices so Ican verify- NOPE was the answer. Then I asked for an itemized list of all charges to be mailed to me if I paid the account in full- NOPE was the answer. Then I said I wanted a receipt if I paid in full-NOPE was the answer. He REPEATEDLY tried to talk over me and REFUESD to listen! I asked for a supervisor who did call me back later in the day and she was no better. Comfort recently switched systems, but instead of saying that MAYBE the system switch was the problem I'm the problem along with USPS. They HAVE NOT sent me a bill in over 4 months, but that's my problem!?! And you want me now to pay three times what I was going to pay with NO BILL to prove that the charges are correct!?! They say that their system shows bills mailed therefore I MUST have gotten them. NOPE. NONE SINCE AUGUST. And I have informed delivery that sends me a scan of ALL MAIL to be delivered to my address so I KNOW when bills are coming. Then they wanted to set up autopay. Wy would I trust them with that when they can't even send me a bill now!?!? Then I tried to go online to view the ivoices they claim they have mailed, but guess what?!? You need an INVOICE NUMBER to create an account! I told them that once they send the bills, I will pay. I don't think it's too much to ask to have them re-send the bills (since they are ADAMANTE that I have them which I DO NOT).

The company it's self isn't bad it's the billing department what's wrong. don't know how to bill and most of the time it's Different than what insurance says you owe they need a Professional insurance company ..this is not here say I have proof . going to report them

Spoke to a Tyler at Comfort Medical and he was very professional and worked hard to inform me of who to contact, like my doctor or insurance company, and the correct phone numbers to contact him back. It took about a full week for the order to go through but Tyler made it easy and made my part as minimal as possible. Big thumbs up to Tyler! Way to go for great customer service.

I just recently had an ostomy and comfort medical is one of the places the hospital recommended for ostomy bags. First month I ordered they asked me if I wanted to get it in a one month supply or three months. I said three. They sent enough for one month. I called when the first month ran out the second batch the sent one box had been cut open on the side. So I called them and they sent a replacement box but no box of replacement seals. This month was the worst so far. I ordered on Tuesday. Told them I had 10 bags left and needed to get this order asap. They said absolutely. Wednesday goes by. Thursday afternoon I call them ask where it is. They tell me they were out of the bag I ordered and was wondering if they could send a different bag. I said yes but I'm down to 4 bags so can we please get these overnight. They said absolutely. Close of business Friday I call back and ask why those bags aren't here. They explained that the bags had shipped from the warehouse to their distribution center and just sat there. She called and got them to agree to ship it out next day air. Saturday afternoon. Still not here and when you check the link for tracking it's in Tennessee. Will be here some time Monday. I have one bag to last 48 hours. I'll find a different supplier. This one has been horrible to deal with.

This place is trash they use to be good years ago but it's all a money scheme where they bill your insurance thousands of dollars when you can go pay cash for way way less some place else. Plus the rep who's not medically trained told me I require to many catheters a day and that they need to see my medical records from my doctor to get approval from them. Yeah forgwt that they ain't medically trained so they can suck an egg Stay far away from this place

The staff is amazing to work with. They have been very supportive of our needs. They provided ostomy samples, answered questions and shipped supplies quickly. It is a pleasure to experience such great customer service.

When things fall thru the cracks, they fall at a very high rate of speed. This review is due to Comfort Medical being part of the problem but not the entire problem. Having been disabled (quad) since 2010 left us dependent on several medical things. Supplies being a part of the top 5. After having a different supply co the last 14yrs we were advised a new order was needed. Why? No clue. Quads are quads until they’re not. 1st issue, 5week wait for PCP appt. 2nd issue, new Dr. We weren’t aware of that at all. 3rd issue, new Dr changed the date & quantity of supplies. Orders we were told were being faxed weren’t at all. 6week mark, Faxed order kicked back by Comfort due to “scribbles” on order- we need a new order. 6.5week mark, new order sent in - call to Comfort, hold time 107min before anyone answered then immediately transferred dropping the call. Called back, hold time 56min & was able to get David, David who said everything is all set you guys, geez I’m so sorry. David said he was shipping the supplies overnight we’ll have them tomorrow. That was last Thursday, Oct 10th. 7week mark- Called today, hold time 102min, get a cust service rep who says “the box is going out today” What?! Why is the box not here? Per David! It’s packed and in the warehouse. Ok, I need the tracking. There’s no tracking yet, it depends on the cut off for leaving the warehouse. I’m very frustrated with this whole circus tbh. It’s unprofessional starting with our PCP but also with the supplies co Comfort Medical. No one has helped other than countless apologies, transfers of calls after hearing the tone in which I’m now speaking. No one can walk back to the warehouse saying get that box out NOW! Just countless apologies but no resolution. We switched based on a Medicare rep saying they were so efficient and we’ll be so glad we switched. We’re not glad, not glad at all. I sit here today at the 8week mark. 8 weeks of reusing incontinence supplies that have now giving him such a bad uti we have to go daily for IV antibiotic therapy. This shouldn’t have happened and certainly not for this long. No one worked together, just pointed fingers at one another. My husband could pass from such an infection and this should not have happened.