Comfort MedicalReviews of comfortmedical.com

Don’t know…been trying to reorder my catheters for almost 1 month. Am almost out and will be forced to reuse them. Don’t know why they can’t communicate issue with dr. This is VERY disappointing as I’ve been a customer for over 1 decade and have never had this problem before. It is now Feb 5 and I STILl haven’t received my order. Will try to get by and reuse catheters. Sorry state of affairs and on the part of supplier and their vendors.

I normally don’t write reviews but this one. I recently changed my doctor due to new insurance I spoke with Beverly who helped me through the process until I seen my new doctor. I wasn’t sure if I would get my order before running out of supplies. I am glad I went back with Comfort Medical for my ostomy products.

Comfort Medical is so easy to work with when ordering supplies. Their representatives are kind and courteous and always willing to help. They even call ahead to make sure I have supplies on hand or if I need to re-order. It doesn't get any better than that.

All products are quality and delivery is perfect.

This review was om Google in December. BBB complaint filed in December as well with hopes SOMETHING would get solved. As of 1/5/2024, Comfort has not responded to the complaint or contacted me in any way. Very poor service overall after their system switch over in February 2023. Before this, Comfort was amazing and I really liked chatting with customer service reps when we needed to do re-orders. But now..... We were forced to switch companies due to a severe breakdown of how my son's account and how it was handled. Scripts were always never received or missing a code, billings were poorly handled and we were told his supplies were not covered after "verifying" with both his insurances (SHOCKER-we get our supplies with our new company and they're all verified as covered). I have received excuse after excuse as to why these issue were happening. To put a cherry on top, the last time I called to solve yet another issue, I was talked down to by the customer service rep and not one expressed concern was taken seriously. I even requested him to have a very specific individual with experience in our issues call me, I've spoken with her a few times. I've been met with silence with it being a month (November) since that phone call. So many minutes of my life have been wasted attempting to get issues resolved with Comfort taking no responsibility for their mistakes. I wanted so badly to continue services due to our previous experiences and availability of products, but it is not worth the stress and my trust in Comfort is no longer in existence.

Ordering from this company and then following up to see if the order has actually been received and is being processed is a nightmare. I get monthly emails pushing me to reorder (I only need to reorder my supplies about three times a year). When I actually place an order in response to the emails, the order is then lost and I end up having to place it again by phone (in the off chance that I am actually able to speak to a live human being). It is next to impossible to reach anyone by phone in anything like a timely manner; wait times can run up to and over an hour. Customers are instructed to either wait on hold or leave a number and wait for a call back in one business day. This is NOT service or convenience; it is disrespectful to your customers and extremely frustrating. I am exhausted with this manner of doing business. I honestly do not know how this company hangs onto its customers when they treat them this way; other than the fact that the supplies are truly needed. Not at all acceptable.

No call backs. Being left with products that were not usable for me , and running out, didn't seem to matter. When a human is not available a call back is promissed. Have not called me back one time. Due to me needing the right products , and on time , forced me to quit dealing with this company. Find another one. If a zero was a choice, that would have been my pick. Trouble from day one. Didn't get any better in 9 months. Should have changed a lot sooner.

Comfort Medical is not answering their customer service telephone lines. They are not calling back when that service is selected. They apparently are unaware that people urinate in late December. Find another supplier. This one is broken.