Comfort MedicalReviews of comfortmedical.com

Comfort Medical has made my life so much easier with auto shipments. Literally pain free ordering and delivery. And their customer service is top notch!

My 6 month baby girl still needs supplies. They told me 3 days in a row that they would overnight some bags. The last time I spoke with them they told me that they would send me out a box of pediatric ostomy bags complementary bc or the delay in authorizations from my daughter's pcp. Well, our doctor faxed the authorization back bc that's what they needed to up the number of bags we get a month. Well, called back Sat on hold for almost 2 hours again just for them to tell me that our dr. did not send it. But, I had confirmation that my sweet pea's dr. Did in fact faxed the auth. And also re-faxed. So, I call back and by this time on hold with them I am so upset I can't even catch my breathe. My baby girl is sitting in a makeshift ostomy bag. The first day I called them she was on her last bag. So, for 3 days I've been waiting for the over night shipment. They just told me what I wanted to hear. One lady said she was going to look into it. ÙThe other lady I spoke with on day 1 n 3 said she would over night it both times. The second day I spoke to a man whom i really had faith in told me he would make sure I got the supplies I needed for her. And here it is Sunday night. I'm still making ostomy bags out of plastic and wrapping an ace bandage around her belly. It was trial n error the first 20 bags. And nobody explained the reorder process to me. This whole thing is new to me. I'm doing the best I can. My tiny but mighty angel is 6 months old. It is really imperative that I get the supplies. On the phone they sounded genuine. But, they could care less. As long as they got off on time. The company should do follow up calls. (I mean I could do them from Oklahoma) yes follow up calls so that you insure the customer is satisfied an if not they won't have to wait 2 hours to get in touch with them again just to let them know a fax was infact sent. I just hope and pray that my baby doesn't end up w an affection. I'm a single mom. I can only do so much. I would have ordered from Amazon or something like that If I wasn't being told that I was going to get samples, or a complimentary box and i would get it that very next day. I'm glad ya'll record the phone calls. I got recordings of 4 different convos. So if anyone else finds themselves in the same "s*$# show" I would advise you to order off Amazon. My little girl is 6 months old. Thanks so much Comfort Medical.

This is working just like clockwork. The orders come as promised. The phone staff is very pleasant.

Box received and was a mess. Box crushed. Supplies were ok after closer inspection.

Horrible with FedEx and I’ve complained to comfort medical that they continue to leave the boxes in the front of the door entrance and myself and father are disabled so we can’t leave or come in the door. I’ve complained and ask repeatedly to leave boxes under window ledge. I’d appreciate a little help with this problem that I’ve been dealing with for quite awhile and frankly it’s annoying and I’m tired of dealing with it. Please give me some help I’m getting tired of asking for it.

Excellent and prompt service!

I called and spoke to a rep. I emailed twice. All to let y’all know to not deliver as I’m in the hospital for three weeks. But y’all delivered anyway. You folks have no communication skills since I’ve been a customer. I have another order. One that I do not want delivered until I order it. Okay???

Joanne was extremely helpful as this was my first month ordering with Comfort Medical. She made the process so easy and my catheters were here in several days!